Should I exchange?

Discussion in 'iPod touch' started by benflick, Sep 29, 2008.

  1. benflick macrumors 68020

    benflick

    Joined:
    Jul 11, 2008
    Location:
    Cincinnati, Ohio
    #1
    I have a 1st gen. iPod touch with 1.1.4 on it.
    If I look at the screen the right way, it is like it is flickering.
    I have restored many times, and it still freezes almost daily. I really want the new iPod touch, but keep in mind That is NOT the reason I would want to exchange.
    my question is, Based on the problems my iPod is having, what do you think the genius would do?
    :)
     
  2. Heather1 macrumors regular

    Heather1

    Joined:
    Jan 13, 2008
    Location:
    California
    #2
    If it's still covered within the warranty, i'd exchange it.
     
  3. benflick thread starter macrumors 68020

    benflick

    Joined:
    Jul 11, 2008
    Location:
    Cincinnati, Ohio
    #3
    Thanks, But I'm afraid I will go to the genius and he won't catch it freezing, or not recognize the screen issue.
    for the record, it was purchased in june, so yeah its covered, but I don't have any reciept
     
  4. Heather1 macrumors regular

    Heather1

    Joined:
    Jan 13, 2008
    Location:
    California
    #4
    Ughh... i hate random malfunction. I think they'll still consider you because every ipod has a serial #. not so sure about this though, you might wanna call the applecare.
     
  5. benflick thread starter macrumors 68020

    benflick

    Joined:
    Jul 11, 2008
    Location:
    Cincinnati, Ohio
    #5
    Is there an online email service that could get my question answered?
     
  6. benflick thread starter macrumors 68020

    benflick

    Joined:
    Jul 11, 2008
    Location:
    Cincinnati, Ohio
    #7
    Hey smartass, not that. :rolleyes:
    I'm talking about an online assistant that I can email and ask them what I should do rather than drive an hour to Apple
     
  7. crogue5 macrumors newbie

    crogue5

    Joined:
    Sep 28, 2008
    Location:
    USA
    #8
    Well she said CALL applecare... not anything about driving... but hey, guess you know know how to "search" the apple store for support and the number for it either... good luck
     
  8. mackmgg macrumors 65816

    mackmgg

    Joined:
    Nov 2, 2007
    #9
    i got mine in july and i exchanged for the 2nd get for like 50 bucks including shipping w/o a reciept, they can get all the info from the serial #
     
  9. benflick thread starter macrumors 68020

    benflick

    Joined:
    Jul 11, 2008
    Location:
    Cincinnati, Ohio
    #10
    Thank you, if I may ask, what was the cause of your replacement?
     
  10. mackmgg macrumors 65816

    mackmgg

    Joined:
    Nov 2, 2007
    #11
    exactly as i told the rep "a new one is out" so im assuming if the screen malfunctions that a better reason.
     

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