Should I expect a smooth warranty replacement?

Discussion in 'iPhone' started by utcarsons, Jul 20, 2010.

  1. utcarsons macrumors regular

    Joined:
    Jun 11, 2010
    #1
    I finally set a genius appt for this afternoon for a replacement. I was VERY hesitant to do this as I have not had any other major problems with this phone. I have one tiny speck of dust under the screen, but it's not in a bothersome place, no issues with my proximity sensor, etc.

    My reason for requesting replacement is that my phone is dropping calls ALOT and in places where my husband's iPhone 4 performs without a problem. We both use a bumper. I kept thinking it was something I may be doing, but it is becoming quite a bit more obvious with time. I've also had problems with 3G data that he hasnt.

    I know they are not doing replacements for reception issues, but this isn't a "death-grip" issue at all... Should I expect problems getting a replacement? I cant exactly re-create the problem there... Can they check diagnostically to verify my dropped and call failed problem?

    Thanks for any help/advice.
     
  2. rsnaider macrumors member

    Joined:
    Aug 17, 2009
    Location:
    NY
    #2
    The dust might be enough, but reception will not get you a new phone. I had mine replaced 2 weeks ago due to reception issues, but they ran the diagnostics on my phone and it shows 49 Modem resets. A number that according to the Genius should only be around 5 or less on a phone that just a week old.

    Insist on the diagnostics and see what it shows if they are hesitant to offer the replacement.
     
  3. utcarsons thread starter macrumors regular

    Joined:
    Jun 11, 2010
  4. IndianGuy macrumors regular

    IndianGuy

    Joined:
    Jun 14, 2010
    #4
    I am getting my phone replaced - just for saying I am having reception issues.

    Key is - reserve a replacement phone for yourself (so you will be doing return-re-purchase) - get on their priority list so when you walk in you know they have an extra phone reserved for you.
     
  5. utcarsons thread starter macrumors regular

    Joined:
    Jun 11, 2010
    #5
    My plan at this point is to ask them to check the diagnostics on my phone right from the get go. If there IS a problem, it will probably show up on the modem resets. If there is no indication of a problem there and I will consider a return/repurchase, but my impression is that the priority list is still a multiple week wait... and I dont have a backup phone at this point so that would be :(
     

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