Should I get my MacBook checked out? (trackpad issues)

[LanceHudson]

... or is this normal?

1. The trackpad actually moves down when clicked near the top (I'm applying roughly the same amount of pressure as I would for a 2nd force click
Video: https://vid.me/YDG9

2. The trackpad also makes a metallic noise when it's tapped: https://vid.me/x4hh

I've only had the MacBook a few days, so still eligible for return.

Ta!

 

[Fishrrman]

It's nearly new?
Then take it to an Apple Store!

 

[ZapNZs]

Yes, you should take it back in.

That clearly is a hardware issue (something is loose), and there's nothing you could do yourself to easily rectify the situation. As it could get worse over time, you should have them either fix the issue or exchange the computer for a new one (they will likely just do an exchange.)

 

[LanceHudson]

That's great, thanks!

It's a BTO, however, so if it is exchanged will I be able to keep this laptop while a new model is shipped to me?

 

[SRTM]

1. This is normal. I've experienced this on both my replacements, and others have as well. I think its just because the trackpad is so large and it needs to flex in some spots.
2. Not normal.

 

[aevan]

... or is this normal?

1. The trackpad actually moves down when clicked near the top (I'm applying roughly the same amount of pressure as I would for a 2nd force click
Video: https://vid.me/YDG9

2. The trackpad also makes a metallic noise when it's tapped: https://vid.me/x4hh

I've only had the MacBook a few days, so still eligible for return.

Ta!

As SRTM said, 1. is normal behaviour.

 

[chabig]

Number 1 is normal. Number 2 sounds like the MacBook was sitting on something else making noise.

 

[LanceHudson]

Number 1 is normal. Number 2 sounds like the MacBook was sitting on something else making noise.

 

[MH01]

Get it checked out, in the return period you want to make certain there are no issues. While there they can do a diagnostics scan, for issues you cannot check just by using it. Might as well get a check up while you are there