Should I get my MacBook checked out? (trackpad issues)

Discussion in 'MacBook Pro' started by LanceHudson, Feb 3, 2017.

  1. LanceHudson macrumors newbie

    Joined:
    Nov 25, 2016
    #1
    ... or is this normal?

    1. The trackpad actually moves down when clicked near the top (I'm applying roughly the same amount of pressure as I would for a 2nd force click
    Video: https://vid.me/YDG9

    2. The trackpad also makes a metallic noise when it's tapped: https://vid.me/x4hh

    I've only had the MacBook a few days, so still eligible for return.

    Ta!
     
  2. Fishrrman macrumors G4

    Fishrrman

    Joined:
    Feb 20, 2009
    #2
    It's nearly new?
    Then take it to an Apple Store!
     
  3. ZapNZs macrumors 68020

    ZapNZs

    Joined:
    Jan 23, 2017
    #3
    Yes, you should take it back in.

    That clearly is a hardware issue (something is loose), and there's nothing you could do yourself to easily rectify the situation. As it could get worse over time, you should have them either fix the issue or exchange the computer for a new one (they will likely just do an exchange.)
     
  4. LanceHudson thread starter macrumors newbie

    Joined:
    Nov 25, 2016
    #4
    That's great, thanks!

    It's a BTO, however, so if it is exchanged will I be able to keep this laptop while a new model is shipped to me?
     
  5. SRTM macrumors regular

    Joined:
    Dec 11, 2011
    #5
    1. This is normal. I've experienced this on both my replacements, and others have as well. I think its just because the trackpad is so large and it needs to flex in some spots.
    2. Not normal.
     
  6. aevan macrumors 68000

    aevan

    Joined:
    Feb 5, 2015
    Location:
    Serbia
    #6
    As SRTM said, 1. is normal behaviour.
     
  7. chabig macrumors 68040

    Joined:
    Sep 6, 2002
    #7
    Number 1 is normal. Number 2 sounds like the MacBook was sitting on something else making noise.
     
  8. LanceHudson thread starter macrumors newbie

    Joined:
    Nov 25, 2016
    #8
     
  9. MH01 macrumors G4

    MH01

    Joined:
    Feb 11, 2008
    #9
    Get it checked out, in the return period you want to make certain there are no issues. While there they can do a diagnostics scan, for issues you cannot check just by using it. Might as well get a check up while you are there
     

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