I've had my MBP repaired three times now...
I got it as a gift mid 2009 in the States. I had no reason (at the time) to double check that all the parts were working as it was brand new and right out of the box.
To my dismay, a few weeks after departing the states to study abroad I discovered that the Optical drive was not working at all. No burning, no reading, nada.
Because I was abroad - I couldn't get it checked out and learned to live with it for a year. By that time other parts of the computer started crapping out, my keyboard stopped working as well as my trackpad. I also kept on getting severe shocks from the computer. My battery was giving me repeated warnings.
Needless to say, when I got back to the states I went straight to Apple to sort it out. They denied that there were issues with the trackpad and that getting electical shocks is normal (eh?!). But I had it sent in for repairs for the battery and optical drive. When I get it back, the entire bottom case was replaced as well as trackpad and keyboard. So, boo to the Apple Genius who was telling me I had no idea what I was talking about.
Keep in mind at the time I had just graduated school and had loads of deadlines for job and grad school apps so it was a real pain to not have a computer. They also lost my computer, so it took about two weeks for me get it back (3 hr drive to go back and forth and getting told that they did know where my mac was)
You'd think that would be it. But then I started getting graphics display issues, webcam wasn't working, my fans weren't working, speakers weren't working, sluggish etc. When I finally get the time to go back to the Apple store (months later) - the genius is as befuddled as I am. She takes it to the back to run tests. Lo and behold, the repair guys from the previous apple store had forgotten to reconnect the wires properly to all of these parts.
The biggest concern then, is that my computer just spent months without fans so any overheating that happened could have severely damaged my logicboard and other parts. I asked what my mode of recourse could be and she said there was nothing that could be done. So I hoped for the best and left.
Months later (again) right before my warranty goes up - I'm noticing issues with the MBP. It was sluggish but there was nothing I could really point to, just the fact that I could tell something was off. So I went in to see what could be done. After telling my story, again the genius was shocked but nothing showed up on preliminary tests. She decided to keep it overnight so run some more intensive testing (after some insistence on my part). Then without telling me what was wrong with it or any detailed explanation I got a call the next day asking me if they could send it out for repairs. OK sure.
A week later I get the computer back (mailed) with a replaced Logicboard, Display assembly, and Bottom case. There was no explanation and after calling tech support they couldn't tell me what was wrong with it. It leaves me to believe that it has something to do with the mistakes from the previous apple repair.
So to date the repairs have been
Optical drive x1
Keyboard + Trackpadx1
Displayx1
LogicBoardx1
Bottom casex2
Power Adapterx3
Now, my warranty is done and I've lost complete faith in this computer and in Apple. I really want to ask for a replacement but I'm seriously concerned that I might end up with another computer that will crap out on me. I'm wondering if anyone knows of any other mode of recourse for this? Is it typical to get credit back for botched jobs from Apple? Any suggestions?
I got it as a gift mid 2009 in the States. I had no reason (at the time) to double check that all the parts were working as it was brand new and right out of the box.
To my dismay, a few weeks after departing the states to study abroad I discovered that the Optical drive was not working at all. No burning, no reading, nada.
Because I was abroad - I couldn't get it checked out and learned to live with it for a year. By that time other parts of the computer started crapping out, my keyboard stopped working as well as my trackpad. I also kept on getting severe shocks from the computer. My battery was giving me repeated warnings.
Needless to say, when I got back to the states I went straight to Apple to sort it out. They denied that there were issues with the trackpad and that getting electical shocks is normal (eh?!). But I had it sent in for repairs for the battery and optical drive. When I get it back, the entire bottom case was replaced as well as trackpad and keyboard. So, boo to the Apple Genius who was telling me I had no idea what I was talking about.
Keep in mind at the time I had just graduated school and had loads of deadlines for job and grad school apps so it was a real pain to not have a computer. They also lost my computer, so it took about two weeks for me get it back (3 hr drive to go back and forth and getting told that they did know where my mac was)
You'd think that would be it. But then I started getting graphics display issues, webcam wasn't working, my fans weren't working, speakers weren't working, sluggish etc. When I finally get the time to go back to the Apple store (months later) - the genius is as befuddled as I am. She takes it to the back to run tests. Lo and behold, the repair guys from the previous apple store had forgotten to reconnect the wires properly to all of these parts.
The biggest concern then, is that my computer just spent months without fans so any overheating that happened could have severely damaged my logicboard and other parts. I asked what my mode of recourse could be and she said there was nothing that could be done. So I hoped for the best and left.
Months later (again) right before my warranty goes up - I'm noticing issues with the MBP. It was sluggish but there was nothing I could really point to, just the fact that I could tell something was off. So I went in to see what could be done. After telling my story, again the genius was shocked but nothing showed up on preliminary tests. She decided to keep it overnight so run some more intensive testing (after some insistence on my part). Then without telling me what was wrong with it or any detailed explanation I got a call the next day asking me if they could send it out for repairs. OK sure.
A week later I get the computer back (mailed) with a replaced Logicboard, Display assembly, and Bottom case. There was no explanation and after calling tech support they couldn't tell me what was wrong with it. It leaves me to believe that it has something to do with the mistakes from the previous apple repair.
So to date the repairs have been
Optical drive x1
Keyboard + Trackpadx1
Displayx1
LogicBoardx1
Bottom casex2
Power Adapterx3
Now, my warranty is done and I've lost complete faith in this computer and in Apple. I really want to ask for a replacement but I'm seriously concerned that I might end up with another computer that will crap out on me. I'm wondering if anyone knows of any other mode of recourse for this? Is it typical to get credit back for botched jobs from Apple? Any suggestions?
