Should I return my iPhone because of dead pixels?

p0intblank

macrumors 68030
Original poster
Sep 20, 2005
2,548
2
New Jersey
I have a good amount of dead pixels on my iPhone, but they're very small... yet I can't help but look at them because I know they're there. I'd hate to return it for an exchange to only have the same problem again or even worse, a different problem. Also my dad bought it for me as a graduation present.

I know you've seen tons of threads like this one, but what would you do? My dad paid $600 for this and it should be perfect.
 

Cyclotrode

macrumors regular
Jun 30, 2007
141
0
Virginia
I'd say go ahead and get it exchanged. I've read a few posts where people were able to get their iPhone exchanged due to dead pixels without any problem.
 

The Prise

macrumors member
Jul 12, 2007
84
0
exchange it. demand perfection! apples QC needs a kick in the ass and this is the chance to be heard. I have noticed a decrease in the QC in the past year.

Ive exchanged 2 for pixel problems. they seem to be very nice about it. I mean i think 2 or more on an iphone lcd is a problem.
 

MyJelleo

macrumors 6502
Mar 29, 2007
273
0
All these posts about dead pixels is starting to scare me. I have yet to receive my iphone through my online apple order, and I don't even want to imagine having to send it back because of dead pixels; it'll be such a hassle.

How prevalent are dead pixels on the iphone? I know apple is pretty good with its screens; I have yet to get an apple product with a dead pixel (imac, macbook, etc) *knock on wood*. I really hope it stays that way.
 

Sobe

macrumors 68000
Jul 6, 2007
1,791
0
Wash DC suburbs
you have to remember that such posts can skew your perception by their very nature.

You don't see 50000 posts saying "wow everything is pefect!"

But you will see 10 with problems, because those people want to vent or are seeking guidance or misery loving company.

It's a bit like being an IT guy or if you're in customer support.

People don't usually call or write emails saying, "hey just a quick note to let you know the network is fast, and everything is running great!"

So take the complaints with a grain of salt.

I don't doubt their stories, but they simply are not the experience of most people.
 

The Prise

macrumors member
Jul 12, 2007
84
0
like i said before. apples QC is going down from what i have noticed.

I sent off a screen with a yellowish hugh to it which i didnt care but since i needed to get a lot of other things done to it i said o well lets do it. It came back with a stuck green.

I sent off a 20" lcd with dead pixels that came over time. it came back with a stuck blue.

I bought a refreshed imac it had a stuck sub green.

I just bought a macbook it has a stuck blue which i think resolved itself but since its in the right upper corner i dont look and I dont want to look.

all of this stuff has been within the last year. Like I said the QC needs to change. or LCD technology needs to get better. I still wont buy a LCD tv for this reason. flat tube for me baby!
 

p0intblank

macrumors 68030
Original poster
Sep 20, 2005
2,548
2
New Jersey
Well my iPhone came from an AT&T store. Has anyone had problems returning there? I've read that Apple is very understanding and makes the exchange very easy, but what about AT&T? I'm going to talk to my dad about it tonight. I can't seem to get it out of my head now that I've actually posted about it. I just want to be able to use my iPhone worry free.

Yeah call it OCD... Haha, but you're right. A $600 should not have these problems. I'll update you later. Thanks.
 

Sobe

macrumors 68000
Jul 6, 2007
1,791
0
Wash DC suburbs
Well my iPhone came from an AT&T store. Has anyone had problems returning there? I've read that Apple is very understanding and makes the exchange very easy, but what about AT&T? I'm going to talk to my dad about it tonight. I can't seem to get it out of my head now that I've actually posted about it. I just want to be able to use my iPhone worry free.

Yeah call it OCD... Haha, but you're right. A $600 should not have these problems. I'll update you later. Thanks.
This is why I drove 45 minutes there and 45 minutes back out of my way to an Apple store rather than hit up an AT&T store.

I had no evidence that AT&T stores would do anything wrong with customer support on returns, but I just felt safer buying it from an Apple store and having an Apple store receipt.
 

p0intblank

macrumors 68030
Original poster
Sep 20, 2005
2,548
2
New Jersey
Just to make sure, is it normal that these dead/stuck pixels are very tiny? I know it's a 160 ppi screen, but I just want to make sure. I don't want to get to the store and have an employee tell me that they can't even see them.

I'm just used to seeing larger pixels, i.e. on my PSP. That has one dead pixel, but it's bigger and brighter than the ones on my iPhone.
 

taphil

macrumors regular
Jun 16, 2007
107
36
I got an iPhone with 2 dead subpixels which showed up as dark spots on a white screen. I got that exchanged, no hassle. Then on the replacement iPod, there was a bad pixel which showed up as blue on a black screen and black on a blue screen. That got exchanged too, but I had to wait about 10 mins to show a genius. And with the iPhone I have now, I think the LCD is not properly calibrated at the factory, such that the battery glowing symbol is washed out, on on a black screen there is a fine pattern of white dots evenly spaced about every 2 mm apart.

I have an appointment with a genius tonight...
 

transamman1999

macrumors member
Jun 27, 2007
35
0
anyone return their iPhone yet for this?

i have one dead pixel near the center of my screen. it's tiny but its definitely dead. you can see it even when the screen is off. there's also what seems to be either two tiny specs of dirt or something else in the upper left corner of the screen, but they dont seem to be dead pixels. :confused::confused:
 

phoneorpda

macrumors regular
Sep 7, 2005
233
2
All around the world.
I got an iPhone with 2 dead subpixels which showed up as dark spots on a white screen. I got that exchanged, no hassle. Then on the replacement iPod, there was a bad pixel which showed up as blue on a black screen and black on a blue screen. That got exchanged too, but I had to wait about 10 mins to show a genius. And with the iPhone I have now, I think the LCD is not properly calibrated at the factory, such that the battery glowing symbol is washed out, on on a black screen there is a fine pattern of white dots evenly spaced about every 2 mm apart.

I have an appointment with a genius tonight...
the "white dot" pattern is a known issue between iphone owners:

http://forums.macrumors.com/showthread.php?t=328862

going to the store today...we'll see what happens.


A>
 

The Prise

macrumors member
Jul 12, 2007
84
0
anyone return their iPhone yet for this?

i have one dead pixel near the center of my screen. it's tiny but its definitely dead. you can see it even when the screen is off. there's also what seems to be either two tiny specs of dirt or something else in the upper left corner of the screen, but they dont seem to be dead pixels. :confused::confused:
that dead pixel you see when its off is actually dust or an imperfection in the glass. take it back to apple. demand quality. but be nice.
 

The Prise

macrumors member
Jul 12, 2007
84
0
to pointblank

mr, pointblank

you are going to and probably already are suffering from PTSD. Take yours back to an apple store they will replace it if you are talking about 2,3,4,5 or more. maybe not one. unless its huge and in the center.

but take it back get a new one and make it happend.

word
 

p0intblank

macrumors 68030
Original poster
Sep 20, 2005
2,548
2
New Jersey
Well after much thought and debate, I decided to keep it. The pixels are so small you can barely see them, unless you are actually looking for them. Also I don't want to take the chance of getting a new iPhone with a different problem. The one I have now is fine and I can overlook the pixels over time. And plus I bought a new case tonight, so that makes me feel better. :)

And this may sound silly, but it's my first iPhone. I can't just give it up. It's like my first born or something. :p

Anyway thanks for all the suggestions.
 

Sobe

macrumors 68000
Jul 6, 2007
1,791
0
Wash DC suburbs
Well after much thought and debate, I decided to keep it. The pixels are so small you can barely see them, unless you are actually looking for them. Also I don't want to take the chance of getting a new iPhone with a different problem. The one I have now is fine and I can overlook the pixels over time. And plus I bought a new case tonight, so that makes me feel better. :)

And this may sound silly, but it's my first iPhone. I can't just give it up. It's like my first born or something. :p

Anyway thanks for all the suggestions.
Enjoy your phone!