Should I return my MBP because of the display problem?

Discussion in 'MacBook Pro' started by justmegaga, Sep 16, 2008.

  1. justmegaga macrumors newbie

    Joined:
    Sep 15, 2008
    #1
    I got my refurbished MBP 15" last Friday. The infamous display problem - vertical striping showing on the screen. Although it can be fixed by resetting the display, I am worried that may get worsen by time.

    According to the information on this site and other online resources, Apple are not able to fix it so far. I even heard someone had their display exchange 3 times. That means, even I get it to the Apple Store, it may still come back the same. If I exchange to another MBP, I may end up with same problem.

    I wonder if I should just return it and wait till the problem is solved... but I really don't want to do that. That's why I need some advice.
     
  2. gusious macrumors 65816

    gusious

    Joined:
    Dec 2, 2007
    Location:
    Greece
    #2
    You don't need to return it. Replace it is better!:D
     
  3. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #3
    Exchange it and check it before you leave the store.
     
  4. justmegaga thread starter macrumors newbie

    Joined:
    Sep 15, 2008
    #4
    The display problem is intermittent. It probably won't show at the store. Then, I will have to run back to the store again when it happens.
     
  5. Scepticalscribe Contributor

    Scepticalscribe

    Joined:
    Jul 29, 2008
    Location:
    The Far Horizon
    #5
    The short answer is yes. You have paid a lot of money for this machine and you are entitled, under law and under the terms of the warranty, to a product that performs as it is meant to, without flaw.

    Return it and request a replacement as often as it takes for you to obtain a flawless machine.

    Cheers and good luck
     
  6. Habusho macrumors 6502

    Joined:
    Aug 12, 2006
    #6
    Absolutely, getting a refurb doesn't mean you have to be stuck with a lemon. Just go into the store and be polite but firm, tell them of the problem and that it's a known issue. I'm sure they'll accommodate you.

     
  7. hajime macrumors 68030

    Joined:
    Jul 23, 2007
    #7
    You can take a video and show it to people at the store. Not sure if the refresh rate will interfere with the image quality.
     

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