Should I return my New iMac 2009

Discussion in 'iMac' started by MikeMacPL, Apr 7, 2009.

  1. MikeMacPL macrumors member

    Mar 13, 2009
    First was the bluetooth keyboard/mouse connection loosing signal now is this pop sound from the internal speakers like every 30 minutes. Should I return my New iMac I bought 3/28/09?
  2. Shaun.P macrumors 68000


    Jul 14, 2003
    Omicron Persei 8
    Take it back to the Apple Store. Apple are very good with exchanges.

    I had issues before (in some cases I've not even been able to reproduce the problem in store) and they have given me exchanges.

    This should not be happening with a 10 day old machine.
  3. MikeMacPL thread starter macrumors member

    Mar 13, 2009
    1. Referring to ShaunPriest what was the problem with your mac that you had to return it?
    2. When I take my mac back to return will they exchange it within the store or will it take couple days?
  4. Shaun.P macrumors 68000


    Jul 14, 2003
    Omicron Persei 8
    I went through 3 MacBooks in a row, in the space of 1 week.

    MacBook 1: The trackpad was weird, the mouse would jump about and go places I wasn't navigating too. It was intermittent, and hard to show because it was subtle, but something clearly wasn't right. Got a replacement.

    MacBook 2: Had the exact same problem. Got a replacement.

    MacBook 3: The trackpad was fine on this one, however after a few hours the machine automatically went to sleep (in the middle of using it with no warning) and it had to be rebooted for it to come back on. It then again would randomly go to sleep. Got a replacement.

    Demanded to speak to the manager as it is a 60 mile round trip for me to go back and forth from the Apple Store each time, not to mention fuel and parking costs. He offered to give me £100 worth of software for my trouble. I took Microsoft Office Home & Student Edition.

    MacBook 4: Worked fine.

    This was about 15 months ago.

    About 10 months ago I bought a MacBook Pro and there was a loud whine from the machine which strangely went away if you tilted the computer (but when you held the computer horizontally the noise returned). I got a replacement and it worked fine.

    All of these replacements were done inside the Apple Store.

    I think for a direct replacement the item has to be returned within 10 days (or 14 - I forget) otherwise the product would be sent away to get fixed.

    Take it back ASAP and be nice, but insist for an exchange.
  5. MikeMacPL thread starter macrumors member

    Mar 13, 2009
    Another question: I have alot of things on mac already, should I back them up or will Apple transfer the contents to the new mac when I get to the Apple Store for the exchange?
  6. synth3tik macrumors 68040


    Oct 11, 2006
    Minneapolis, MN
    Apple will not transfer anything. Back all of it up.

    Good luck,
  7. IrishBritish macrumors member


    Mar 24, 2009
    SC in the woods
    Same thing happened to me (bluetooth and popping) and i'm now waiting for my replacement.
  8. MikeMacPL thread starter macrumors member

    Mar 13, 2009
    Just one hour ago my bluetooth keyboard and wireless mighty mouse lost connection. So I had to insert another mouse to reset the bluetooth. I will go to the Apple Store tomorrow after school.
    1. Will they exchange the iMac with a new one or will they fix this one Iam typing on?
  9. jmpage2 macrumors 68040


    Sep 14, 2007
    The longer you delay in trying to get it exchanged the more likely it is that they will insist on repairing it instead.
  10. krogren macrumors member

    Mar 27, 2009
    Meaning, go tomorrow morning, and insist on an exchange. Don't wait any longer putting it off. Try to back all of your files up this evening, and get it exchanged tomorrow.
  11. itommyboy macrumors 6502a


    Feb 26, 2009
    Titletown USA

    Back it up and then insert your Leopard Disc and wipe the HD as well.
  12. MikeMacPL thread starter macrumors member

    Mar 13, 2009
    Will I get charged or a restocking fee when I return my iMac to exchange for a new iMac?
    I'm still under the 15 day return policy
  13. Hellhammer Moderator


    Staff Member

    Dec 10, 2008
    Where do you live? If you live in USA you'll have to pay restocking fee (10% or 15%, can't remember). Of course you can talk with Apple and ask do you have to pay that because you have defective product.
  14. MikeMacPL thread starter macrumors member

    Mar 13, 2009
    I live in the US but why do I have to pay a restocking fee if it has been only 11 days?
  15. jordan eff macrumors regular

    Dec 17, 2008
    I'm in the UK and when i returned my imac about a month ago they didnt even ask the problem or open the box they just gave me a full refund

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