Should I return my SR MBP??

Discussion in 'MacBook Pro' started by md63, Jun 21, 2007.

  1. md63 macrumors 6502

    Joined:
    Jun 11, 2007
    #1
    I've had my MBP for out 10 days and am generally happy with it. I started to become concerned about some of the isssue that i've read recently about flickering, yellow screen, dead pixels and heat issues, however, I have checked my machine and don't seem to notice anything wrong with the display. The CPU runs at about 49C when with fans at 2000 rpm. Wish it was cooler but its livable. I do have a slightly loose track pad button, however, I've gotten used to it and I'm sure apple could fix that.

    My one nagging issues is that the case of my computer has a very slight bend on the front edge just above the slot drive. I have to emphaize that it is slight and I didn't notice it for several days after I received my computer. I only noticed it because there is a gap between the gray plastic corner piece and the front metal surface just above the drive opening. With the right tools I'm sure this could be straightened out.

    My question is given all the other problems that I could have with the computer and that others have had, should I just live this slight imperfection or should I return it or try to have apple repair it? I guess they could swap out the bottom part of the case, however, that would take some time.

    I purchased the machine from Amazon, so I have another 10 to 14 days to decide before sending it back as defective.

    Thanks
     
  2. chex macrumors regular

    Joined:
    May 17, 2007
    #2
    1) the joints are probably subject to tolerances during quality control, and if the bend is within these tolerances then it is not technically a defect.

    2) I don't know how you can use other peoples' problems as justification for returning it when you haven't had any yourself.

    If your screen was going to be yellow, it would be yellow, it's not going to change its 'mind' overnight, same with heat issues (49C is very acceptable - the heat issue arises around 90+C), flickering, dead pixels etc etc.

    I guess you could return it and order another one - but there's no guarantee that it won't have any issues that yours doesn't.

    If it bothers you I would get the loose button/crooked case sorted out instead rather than get another one and possible end up with the problems you're worried about which are mcuh more serious than the superficial probems you have.
     
  3. miniConvert macrumors 68040

    miniConvert

    Joined:
    Mar 4, 2006
    Location:
    Kent, UK - the 'Garden of England'.
    #3
    Well, I was 'lucky' enough to get a perfect SR MBP right out the gate. I say 'lucky' because we don't really know how many units have issues - out in the real world the vast majority of machines sold could be just like mine :)

    So, don't let these issues that other people are having bother you. If you're not happy with the machine then return it. You could always speak to Apple and see if your concerns can be easily resolved before you make your decision.

    Personally, I'd keep your machine. My own, 'perfect' machine has some very slight marks on the casing beneath the space bar. I've learned to love them for their individuality :D
     
  4. PDE macrumors 68020

    Joined:
    Nov 16, 2005
    #4
    Just keep it! Everything sounds good to me. My brand new MBP is in the store to get the top case replaced because of the silly trackpad button rattle thing, but that is such a minor problem given what could be wrong. If anything, just get the button sorted and enjoy your computer. If it's working and everything is fine, most likely it will continue to do so!

    Also, Apple does not bend things back to shape. They simply replace the whole bottom case which, unfortunately, means taking the entire machine apart and risking that something is not put back properly. I wouldn't do it on a new machine! it it bothers you a lot, I'd get a replacement before I sent it in for that kind of surgery. The top case is easy to replace and doesn't require messing with anything inside, except detaching the cable and unscrewing some screws, but the bottom is different story.
     
  5. Sopranino macrumors 6502

    Joined:
    Sep 27, 2006
    Location:
    Alberta, Canada
    #5
    I would take in to Apple and ask the rep if this is enough of a defect to warrant replacing the machine (or for Apple to fix it if possible). I wouldn't be worried about receiving a 'defective' replacement. You have to remember that the problems that pop up in these forums represent a very minor fraction of the total computers that Apple ships.

    Sopranino
     
  6. AdeFowler macrumors 68020

    AdeFowler

    Joined:
    Aug 27, 2004
    Location:
    England
    #6
    Personally I'd keep it, but if it's really bothering you return it or call Apple.
     
  7. md63 thread starter macrumors 6502

    Joined:
    Jun 11, 2007
    #7

    I'm not using other peoples problems as an excuse to return my machine. I'm not sure why you say that. I actually don't want to return my machine, however, this bend in the case is definitely a defect in my mind. I'm not concerned about Amazon accepting it as such. My concern is getting a machine with more significant problems such as those experienced by others on this forum. I guess I was just looking for some feedback as to whether apple could rectify this without an exchange.

    This is my first Apple computer and I was torn between getting a new PC or switching to OSX. Although OSX seems very stable I have to say that I am a little disappointed in the quality control of the hardware based on what I've read and experienced. In addition to the case and track button issue (which seem common) the left edge of my keyboard curves up. I chose not to mention that in my note, however, that was the first thing I noticed about the computer even before turning it on.

    I'm trying to be realistic and understand that nothing is perfect. On the other hand, I just spend $2k for a computer and I would expect a minimum level of quality on the product.
     
  8. PDE macrumors 68020

    Joined:
    Nov 16, 2005
    #8

    Amazon is very good about accepting defective machines back and then replacing them or refunding you. My experience is that they'll replace once and then, if you're not happy with the second machine, they'll refund you and tell you that 'there are manufacturing problems and they do not recommend that you order another one until the problems have been sorted'. They don't mind though if you place another order, but they won't let you continue asking for replacements.

    In other words, it sounds like you should return the machine and take a chance. If the second one isn't ok, then I'd return it for a full refund and buy from an apple store if you can since that makes it easier if you need to replace within the first 14 days.

    I do agree that you have the right to expect an almost perfect machine. Some smaller imperfections have to be tolerated though, or you will be replacing machines forever.
     
  9. AdeFowler macrumors 68020

    AdeFowler

    Joined:
    Aug 27, 2004
    Location:
    England
    #9
    You have to understand that you only read about the problems. I get to see a lot of macs and am yet to see a defective one. Having said that, yours does sound like it has problems. Return it now, and get a replacement; if that's defective return it again.
     

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