Should I take it?

Discussion in 'Buying Tips and Advice' started by bobriot, Feb 8, 2009.

  1. bobriot macrumors member

    Feb 25, 2007
    My refurb Macbook arrived Friday with a hole in the box, upon opening the back of the alu case has a very small dent. I telephoned Apple 15 mins later who then offered a £70 goodwill gesture if I keep the unit. I tried to get £100 but they politely told me to get lost.

    Anyway I've come to my senses and I'm going to call back to see if I can still get the £70 they offered. I am certain that they would rather not have it back and I also appreciate that they are not going to give it away either.

    Should I take the £70 or send it back and order a new one?
  2. Hrududu macrumors 68020


    Jul 25, 2008
    Central US
    Depends on how concerned you are about cosmetics and how bad the dent is. If you really think its going to bother you, then send it back. If the dent is something you'll be able to live with/ignore then I'd take the money.
  3. és: macrumors 6502a


    No way. Get a new unit!
  4. old-wiz macrumors G3

    Mar 26, 2008
    West Suburban Boston Ma
    Get a new unit! If it's been hit hard enough for a dent, it's likely there is other damage internally. don't take chances.
  5. iTzChasE macrumors 6502


    Dec 31, 2008
    pictures please.

    I would demand a new one. (Another Refurb)
  6. Abstract macrumors Penryn


    Dec 27, 2002
    Location Location Location
    I'd have to see the dent. £70 is a lot of money, so if it's not so bad, it may be worth keeping.

    If you've registered and created a personal account at before, I'd ask them to make a note of the dent on the machine. Ask the person over the phone to write down in your Apple account that the refurb you purchased already had a dent in it when it arrived, and that you didn't make the dent yourself.

    The problem is that if you have a problem with your laptop later and it needs fixing, Apple may tell you that the damage to your computer could have been due to you physically damaging it yourself. After all, there's a dent in the machine, and they don't form themselves!!

    If the person can do this for you, then I'd keep the refurb. If s/he doesn't, then I'd ask for a refund, or ask them to get you a "new" refurb.
  7. acrahm macrumors regular

    Mar 12, 2007
    if you take the 70, does that void any warranties? also how long would the turn around be from when you send it in to when the new one arrives?

    and lastly how "bad" to do you need it? i mean if aren't going to have a computer while this is gone and have a project that needs to be done, then that would sway your decision?
  8. maestrocasa macrumors regular

    Aug 16, 2007
    Somewhere on the Buffalo National River
    If they will fully document the damage AND give the £70, then take it. If they deny either, I would demand a replacement. It's an expensive machine, don't take chances on unseen internal damage that they won't fix later. £70 doesn't go very far at the apple service center!
  9. longball11 macrumors 6502a


    Feb 3, 2009
    I dont know how much that &70 is but I would get a new one. It seems like a risk to keep
  10. Pika macrumors 68000


    Oct 5, 2008
  11. Abstract macrumors Penryn


    Dec 27, 2002
    Location Location Location
  12. bobriot thread starter macrumors member

    Feb 25, 2007

    1000 jawbreakers is tempting but I think that sending the unit back is the best bet. Thanks again MacRumours your sage advice is always top notch.

    Here's to my new unit not arriving with a dent.

    oh and here is a picture for your info....

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