Resolved Should I take my MacBook Pro back to Apple?

Discussion in 'MacBook Pro' started by KeegM480, Nov 6, 2013.

  1. KeegM480, Nov 6, 2013
    Last edited: Nov 8, 2013

    KeegM480 macrumors 6502a

    KeegM480

    Joined:
    Aug 13, 2013
    Location:
    Orlando, FL
    #1
    So I am absolutely furious.

    I had to take my MacBook Pro in for a repair, it appeared to need a new Logic Board and Screen, it didn't, just an incompatible app.

    Got the computer back and then found out it was just a software issue, my screen wasn't lined up. So I took it in and had the screen Re Aligned.

    Now my screen is loose. it is very light feeling, display closes too quickly.

    What should I ask Apple to do? $100 worth of gas for absolutely no reason. I am passed angry right now...
     
  2. fitgirl macrumors 6502

    fitgirl

    Joined:
    Oct 25, 2013
    #2
    Is this the new MacBook Pro haswell?
     
  3. Scott7975 macrumors 6502

    Joined:
    Oct 18, 2013
    #3
    Call up the apple customer service number. Tell them exactly what you said here and they will do something. I had a bad experience in the store and they did everything they could in making it up to me. They sent me a 2TB G drive for free and when I picked up my laptop I picked out an 80 bag they gave me for free as well.

    For all the **** one might go through.... Apple does have good customer service.... at least from my experience they did.
     
  4. KeegM480 thread starter macrumors 6502a

    KeegM480

    Joined:
    Aug 13, 2013
    Location:
    Orlando, FL
    #4
    So I probably wouldn't have any difficulty convincing them to get me a Magic Mouse? :) Been wanting on of those haha

    nope, the one in my signature, 15" non retina from 2011.. Issue with Mavericks update caused everything.
     
  5. Scott7975 macrumors 6502

    Joined:
    Oct 18, 2013
    #5
    Probably not. I would say.... Look, I could have gotten the magic mouse I wanted but instead had to waste the money in gas to get back and forth for your piss poor repairs.
     
  6. tcphoto macrumors 6502a

    tcphoto

    Joined:
    Feb 23, 2005
    Location:
    Madison, GA
    #6
    Why would you waste $100 worth of gas when you could simply call Apple Care, ask for a shipping box and send to a Service Center?
     
  7. KeegM480 thread starter macrumors 6502a

    KeegM480

    Joined:
    Aug 13, 2013
    Location:
    Orlando, FL
    #7
    Wasn't told about that. I have been on 15+ hours with applecare, no joke. That was never mentioned to me...
     
  8. KeegM480 thread starter macrumors 6502a

    KeegM480

    Joined:
    Aug 13, 2013
    Location:
    Orlando, FL
    #8
    To keep you guys updated, Apple Store manager apologized. My screen is now working and 3 weeks later my computer is fully fixed. For my troubles and wasted gas, they are giving me a Magic Mouse, and then for my $50 decal being removed they are giving me a wired keyboard.

    So overall a terrible experience but Apple did honor their warranty and offered compensation for how bad of an experience this was. So Apple managed to keep me haha
     

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