Should I wipe my iPhone before going to the Genius Bar?

Discussion in 'iPhone' started by carl201167, Sep 5, 2011.

  1. carl201167 macrumors regular

    Joined:
    May 31, 2005
    Location:
    London, UK
    #1
    My iPhone 4 has a few problems and I'm hoping that Apple will replace it. They might not of course.

    Given that the phone has lots of personal stuff on (email, twitter accounts etc.), should I wipe it before handing it over to them to look at?

    I'm mildly concerned because I've heard examples of Apple not giving old hard drives back when replacing new ones.
     
  2. Nicolas4ever macrumors 6502a

    Nicolas4ever

    Joined:
    Jul 7, 2010
    #2
    the best thing to do it to make a back up and remove everything from your iPhone
     
  3. awadeee macrumors 68020

    awadeee

    Joined:
    Jan 21, 2011
    Location:
    Viper City
    #3
    Make a backup and then erase. Better safe than sorry!
     
  4. spamfish123 macrumors member

    Joined:
    Aug 25, 2011
    Location:
    Milton Keynes, UK
    #4
    When I got mine replaced they got me to do the 'erase all content and settings'. You should definitely back up before you go at least.
     
  5. Roessnakhan macrumors 68040

    Roessnakhan

    Joined:
    Sep 16, 2007
    Location:
    ABQ
    #5
    Ditto - every time I've gone they have had me do this.
     
  6. Dr McKay macrumors 68040

    Dr McKay

    Joined:
    Aug 11, 2010
    Location:
    Kirkland
    #6
    That's good, I'm currently in the Apple Store, waiting to see the genius bar about my broken one, sadly it's gonna cost me £146 for minor damage. Oh well, im too good to my Dad, I'm only having it fixed because I'm passing it onto him.
     
  7. Darrensk8 macrumors 6502

    Darrensk8

    Joined:
    Apr 22, 2010
    #7
    Hey,

    What's 'minor damage' mean out of interest, I assume the front is smashed in some way?
     
  8. Dr McKay macrumors 68040

    Dr McKay

    Joined:
    Aug 11, 2010
    Location:
    Kirkland
    #8
    The Camera lens had a scratch running along it, resulting in useless photos. So they replaced the back of the Phone, lucky for me in a way.
     

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