I am heavy Mac user and have always been impressed by the high professional standard of customer service at Apple's retail stores. The following gives an insight of the excellent customer service at Apple stores compared to poor service at PC resellers in Singapore. http://gizmosingo.blogspot.com/2009/12/should-tech-shops-in-singapore-follow.html Hence I ask, should Singapore learn about improving customer service from Apple. Has anyone had bad PC customer sales experience only to be wow-ed by Apple's customer service !!! I have!