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Show off your Apple Watch

adam1080 said:
well, 30 minutes with a support rep returned a goose egg.

Repeatedly told her it was a band unique to the Apple Watch Edition S7 Titanium just like the Hermes extra band, and it was never sold on its own.

She kept asking me how I would describe the color "Concrete" , "Lavender/Grey", etc; like all these old purchasable band colors to which I told her "No." Finally got her to take my serial number and after waiting on hold she said "I think I figured it out, is it "Succulent"?" 🤦‍♂️ She still could not figure it out.

On your replacement band, was there any serial number or name or any identifying info of the band itself? I watched unboxing of S7 titanium watches that show the band with ZERO writing on the package of the band.

do I just try another rep later? every other post I saw on this topic was "easy peasy, 10 minutes" My call was not easy...
Click to expand...

I'm here. I am sure you're unlucky with this advisor. I purchased exclusive bands (i.e hermes orange band, titanium grey band) several times and the advisors always knew what I wanted.

I suggest you have a chat, don't talk on the phone because I believe they don't have the best resource to support you while talking on the phone. I remember every time I contacted chat support, they would have to transfer me to the second right department for replacement part request (it could be the reason why advisor on the phone couldn't understand you). Just tell them you lost your light grey band that comes exclusively with the S7 Titanium Watch, you contact Apple Store and they tell you it's not a retailing product but chat support may help by requesting a replacement part, yes replacement part is the keyword.

Then the advisor will ask you several unrelated stupid questions for example the watchOS version, how long do you wear your watch a day, I guess they are requested by Apple to fill those answers, the serial of the S7 Ti Watch.

Finally, after confirmation of the correct band you want, they will send you an email including a button where you can pay the replacement part, fill in the shipping info. You just need to wait a couple of days :)

Below is the information of the Light Grey band on my receipt. Hope it could help you next time. Just chat, don't call.






IMG_3233.jpg
 
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Apple-Orchard said:
Yeah, I was going to make a thread specifically for my watch faces so I don’t bog down this one but the moderators were a bit overzealous and moved my post here. I’m currently thinking of a Top 10-12 of watch faces, a collection of 6 Stripes watch faces showing off fun ways to use Stripes, and a collection of 6 Typography watch faces showing my best ones after going through every color in Apple’s library… and maybe monthly updates.
Click to expand...

Hello just look at your username? You're from Singapore? Apple Orchard is the coolest Apple Store in the world I've ever visited. The staff are so nice and they often offered me some one-time exceptions lol
 
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tuanlouis said:
I'm here. I am sure you're unlucky with this advisor. I purchased exclusive bands (i.e hermes orange band, titanium grey band) several times and the advisors always knew what I wanted.

I suggest you have a chat, don't talk on the phone because I believe they don't have the best resource to support you while talking on the phone. I remember every time I contacted chat support, they would have to transfer me to the second right department for replacement part request (it could be the reason why advisor on the phone couldn't understand you). Just tell them you lost your light grey band that comes exclusively with the S7 Titanium Watch, you contact Apple Store and they tell you it's not a retailing product but chat support may help by requesting a replacement part, yes replacement part is the keyword.

Then the advisor will ask you several unrelated stupid questions for example the watchOS version, how long do you wear your watch a day, I guess they are requested by Apple to fill those answers, the serial of the S7 Ti Watch.

Finally, after confirmation of the correct band you want, they will send you an email including a button where you can pay the replacement part, fill in the shipping info. You just need to wait a couple of days :)

Below is the information of the Light Grey band on my receipt. Hope it could help you next time. Just chat, don't call.




View attachment 2340733

View attachment 2340715
Click to expand...
Welp...
That was still tricky. He said the "band name" he found was "Titanium" and was not available for order(when I tried to get him to look it up based solely off my Serial Number and Series 7 Edition).

Tried to send me to sales and then thats when I shared the "Light Grey" language with him and he said, "FOUND IT!"

Before I realized he was going to charge the service fee (for Edition and Hermes of $79) and thinking he would charge $49 per band, I asked if he could send me 2 bands to avoid this taking so long if it happened again. He said "sure thing!"

So I am getting 2 of those bands for $79. Not a bad result.

Still intrigues me with the Apple Series 7 watches being 45mm not 44mm... but if this is the band with the titanium pin I don't care at all.

1706125901265.png
 
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adam1080 said:
Welp...
That was still tricky. He said the "band name" he found was "Titanium" and was not available for order(when I tried to get him to look it up based solely off my Serial Number and Series 7 Edition).

Tried to send me to sales and then thats when I shared the "Light Grey" language with him and he said, "FOUND IT!"

Before I realized he was going to charge the service fee (for Edition and Hermes of $79) and thinking he would charge $49 per band, I asked if he could send me 2 bands to avoid this taking so long if it happened again. He said "sure thing!"

So I am getting 2 of those bands for $79. Not a bad result.

Still intrigues me with the Apple Series 7 watches being 45mm not 44mm... but if this is the band with the titanium pin I don't care at all.

View attachment 2340755
Click to expand...

Good luck, I think you gonna love them :D

Mine was 44mm too, I insisted that I would need a 45mm but somehow they were out of stock. But 44mm works fine. Let me know when you receive the bands.
 
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tuanlouis said:
Good luck, I think you gonna love them :D

Mine was 44mm too, I insisted that I would need a 45mm but somehow they were out of stock. But 44mm works fine. Let me know when you receive the bands.
Click to expand...

Got the bands!! Opened one, keeping the other NIB. Definitely the perfect titanium pin match to the S7 Watch Edition. Absolutely loving it for the reasons below.


JBlass421 said:
U2 x Olive Alpine Loop 🔥 View attachment 2341063
Click to expand...
As someone that started this journey after buying the Titanium iPhone and Ultra 2 with the Olive Alpine Loop and just loved the neutral color tones and bought the S7 Titanium Edition watch to match the phone even better...

These original "Light Grey" sport bands with titanium pin match the Natural Titanium iPhone back PERFECTLY!!!

Deciding whether to keep or sell the unopened band...


1706309607556.jpeg

1706309741692.jpeg

1706309780124.jpeg

1706309813675.jpeg
 
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adam1080 said:
Got the bands!! Opened one, keeping the other NIB. Definitely the perfect titanium pin match to the S7 Watch Edition. Absolutely loving it for the reasons below.



As someone that started this journey after buying the Titanium iPhone and Ultra 2 with the Olive Alpine Loop and just loved the neutral color tones and bought the S7 Titanium Edition watch to match the phone even better...

These original "Light Grey" sport bands with titanium pin match the Natural Titanium iPhone back PERFECTLY!!!

Deciding whether to keep or sell the unopened band...


View attachment 2341525
View attachment 2341526
View attachment 2341528
View attachment 2341530
Click to expand...

Not sure what is going on with the lighting in your photos but your phone looks like the Sierra Blue 13 Pro and the band reminds me of a blue like Blue Fog or Winter Blue lol
 
JBlass421 said:
Not sure what is going on with the lighting in your photos but your phone looks like the Sierra Blue 13 Pro and the band reminds me of a blue like Blue Fog or Winter Blue lol
Click to expand...
LOL, touché.

That cloth is NEON orange. I'll have to take some photos with the phone resting on the white Polishing cloth to get the white balance better.


edit:

1706311988514.jpeg
 
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