Showed 24" gradient issue to an Apple rep...Interesting.

Discussion in 'iMac' started by rpeters83, Nov 30, 2007.

  1. rpeters83 macrumors regular

    Oct 31, 2007
    I stopped into Compusa during lunch to see if I could find any other faulty ALU 24" imac screens. I get in and there's a 24" ALU and 24" white one side by side. At first, I asked the rep if he heard of screen issues and he said, yes, there have been complaints about them. More on that later.

    Anyway, I loaded the white-blue-white screen test and sure enough, this ALU imac had the same exact issue as mine did - darker on the right and lighter on the left. The Apple rep also noticed it immediately and said it was "quite bad". I told him this was actually not as bad as some and was just how mine was. The build week of that one was 39.

    I then tried the same test on a 24" white imac next to it and the screen was even! It sort of tapered off slightly on the edges, but it was at least even on both sides.

    I immediately asked if there were any white imacs in stock. he said only open-box items. I asked about warranties on those and he said that open box items do not have warranties.

    Crap, oh well.

    I then asked out of curiosity if there were any more 24" alu imacs in stock and he said that they were being "restricted". I asked what it meant and he said that apple is holding back supplies of them right now. It may be due to the screen issue, but he was not sure, though did not rule it out.

    Hmmm, this may mean hope for the future. Perhaps apple is finally doing something it.

    With that said, he said to call Apple to see if anything can be done over the phone (I doubt it, he agreed too). However, I will also ask if/when the screens are fixed, will apple replace faulty units. I surely hope so. If I cannot get a definite answer on that, mine is going back and being exchanged for a mini in the meantime, as I have a flawless 19" monitor sitting at home. I can always sell the mini down the road and buy a "fixed" imac.

    So unfortunate though, as I love the brilliance of the screen, but the unevenness and backlight bleed bugs me.
  2. danny_w macrumors 601

    Mar 8, 2005
    Austin, TX
    If you're interested there is a Refurbished iMac 24-inch 2.16GHz Intel Core 2 Duo SuperDrive (the white one) at the online store right now, and they do come with warranty. You could get this instead of the mini.
  3. irontony macrumors member

    Dec 10, 2005
    New Zealand
    Good for you.

    Apple replaced 2 24" iMac's in a row without question, but by the third they had to see what the "issue" was.

    I pulled out the white/blue/white and the better grey/blue/grey files and
    6 techs in a row observing and they all apologised to me - awesome

    They gave me number 4 and I refused to leave the store untill I opend it.
    Sure enough - same color gradiant.

    They gave me store credit for now as Im not gonna waste my time with number 5!

    They all varied in batch numbers ranging from week 38, 41 and 43

    I'm contemplating a Macbook Pro but will have to pay the difference.

    I think I'll wait out untill January maybe.

    Oh by the way they checked their display one and it was affected so they got rid of it asap - ahaha

    In the mean time im using my sisters emac - joy

    I do have hope tho
  4. rpeters83 thread starter macrumors regular

    Oct 31, 2007
    Isn't there some mac event in january? Think they'll introduce some new imacs or even a desktop between the mini and mac pro? :D i hope...
  5. irontony macrumors member

    Dec 10, 2005
    New Zealand

    Yeah aparently but Im not sure if the Jan expo's have ever been used to introduce new models?
  6. SaSaSushi macrumors 68040


    Aug 8, 2007
    Takamatsu, Japan
    Congratulations! You've just reached posting number 20 of the same exact thread!

    Actually, I wanted you to pop on over to

    See where it says "Ships: Within 24 hours"?

    Does that sound very restricted to you? I was going to add the link for CompUSA's online store as well but they're currently offline for inventory.

    If Apple restricted shipments of anything it would be front page news at least on all of the Mac/tech websites. They're especially not likely to do so during their single highest grossing sales period of the year. You'd see hundreds of posts in here from people waiting on Macs demanding an explanation why their shipment was suddenly put on hold.

    See, if it were ME and a CompUSA salesperson said such a ridiculous thing I would confront him with these facts and ask for a better explanation. I certainly wouldn't just nod my head and go "oh yeah, they're probably replacing all the panels on every iMac in the world now that they realize the cat's out of the bag with the gradient thing!"

    But that's just me. :rolleyes:

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