Shut down problems...

Discussion in 'MacBook Pro' started by mythree, May 7, 2013.

  1. mythree macrumors newbie

    Joined:
    Dec 25, 2011
    #1
    Howdy -

    I have a problem thought someone here could help - I get a black box shows up on screen maybe twice a day prompting me to shutdown the MacBook - I have a MacBook Pro 17 about a year and a half old. All updates have been done. I added an extra 4 of memory about the same time I bought it. Haven't had any problems since this started to happen about three days ago.

    Thought I may have some malware so I installed ClamXV and the program found 7 phishing files which were promptly deleted - but the problem still persists... Any ideas...???

    thx
     
  2. justperry macrumors 604

    justperry

    Joined:
    Aug 10, 2007
    Location:
    In the core of a black hole.
    #2
    This I think has nothing to do with those files, you are having kernel Panics, if this is the case look inside your /Library/Logs and ~Home/Library/Logs, post it here so we can see what happened.
     
  3. Shrink macrumors G3

    Shrink

    Joined:
    Feb 26, 2011
    Location:
    New England, USA
    #3
    If those are "Heuristic Phishing..." files, I get them all the time with no effect. I do a ClamX scan once a month and get about 30 of those files, and just dump them. I'm not sure what they are, but I do know they somehow come in the Mail. I wonder if they are Windows oriented malware, and since I'm not running Windows I have no problem. They also don't seem to be spread by email to others running OS X.

    I doubt they are related to the kernels panics.
     
  4. Isamilis macrumors 6502

    Joined:
    Apr 3, 2012
    #4
    Reinstall the OS. If still persist, maybe you could try unplug the additional RAM.
     
  5. justperry macrumors 604

    justperry

    Joined:
    Aug 10, 2007
    Location:
    In the core of a black hole.
    #5
    Don't be so drastic, OS X is unlike windows much easier to "repair", a reinstall is the last thing one wants to do.

    But, RAM, yes, the OP should look into that first.
     
  6. mythree thread starter macrumors newbie

    Joined:
    Dec 25, 2011
    #6
    Panic (system crashes) log:

    Source: /Library/Logs/DiagnosticReports/Kernel_2013-05-06-071139_Michaels-MacBook-Pro.panic
    Size: 8 KB (7,670 bytes)
    Last Modified: 5/6/13 1:44 PM
    Recent Contents: Interval Since Last Panic Report: 3984952 sec
    Panics Since Last Report: 1
    Anonymous UUID: 90DFA0F8-B608-48C8-BA80-8E2783D08963

    Mon May 6 07:11:05 2013
    panic(cpu 0 caller 0xffffff80002c4794): Kernel trap at 0xffffff8000290560, type 13=general protection, registers:
    CR0: 0x0000000080010033, CR2: 0x00000000ac8c11e8, CR3: 0x0000000261872039, CR4: 0x00000000000606e0
    RAX: 0x0000000000000001, RBX: 0x00000000000c1000, RCX: 0xffffff80123ee000, RDX: 0x0000000000056be0
    RSP: 0xffffff80f1223da0, RBP: 0xffffff80f1223dc0, RSI: 0x0000000020c85580, RDI: 0xffffff8003eb75f0
    R8: 0xffffff80f1223f08, R9: 0xffffff80f1223ef8, R10: 0x00000000aca00000, R11: 0x0000000000000001
    R12: 0xffffff8003eb75f0, R13: 0x0000000000000000, R14: 0xffffff80180d0300, R15: 0x0020000000000000
    RFL: 0x0000000000010206, RIP: 0xffffff8000290560, CS: 0x0000000000000008, SS: 0x0000000000000000
    CR2: 0x00000000ac8c11e8, Error code: 0x0000000000000000, Faulting CPU: 0x0

    Backtrace (CPU 0), Frame : Return Address
    0xffffff80f1223a50 : 0xffffff8000220792
    0xffffff80f1223ad0 : 0xffffff80002c4794
    0xffffff80f1223c80 : 0xffffff80002da55d
    0xffffff80f1223ca0 : 0xffffff8000290560
    0xffffff80f1223dc0 : 0xffffff800026c9c3
    0xffffff80f1223f40 : 0xffffff80002c3fbb
    0xffffff80f1223fb0 : 0xffffff80002da481

    BSD process name corresponding to current thread: capdftopdl

    Mac OS version:
    11G63

    Kernel version:
    Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
    Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
    System model name: MacBookPro8,3 (Mac-942459F5819B171B)

    System uptime in nanoseconds: 6048622016176
    last loaded kext at 389833589401: com.apple.filesystems.smbfs 1.7.2 (addr 0xffffff7f80795000, size 241664)
    last unloaded kext at 191877372033: com.apple.driver.AppleUSBUHCI 5.1.0 (addr 0xffffff7f80abb000, size 65536)
    loaded kexts:
    com.apple.filesystems.smbfs 1.7.2
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.driver.AppleBluetoothMultitouch 70.12
    com.apple.driver.AppleMikeyHIDDriver 122
    com.apple.driver.AudioAUUC 1.59
    com.apple.driver.AppleUpstreamUserClient 3.5.9
    com.apple.driver.AppleHDA 2.2.5a5
    com.apple.driver.AppleMikeyDriver 2.2.5a5
    com.apple.driver.AppleIntelHD3000Graphics 7.3.2
    com.apple.driver.AGPM 100.12.75
    com.apple.kext.ATIFramebuffer 7.3.2
    com.apple.driver.SMCMotionSensor 3.0.2d6
    com.apple.driver.AppleSMCPDRC 5.0.0d8
    com.apple.iokit.IOUserEthernet 1.0.0d1
    com.apple.iokit.IOBluetoothSerialManager 4.0.8f17
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AudioIPCDriver 1.2.3
    com.apple.driver.AppleSMCLMU 2.0.1d2
    com.apple.driver.AppleMuxControl 3.1.33
    com.apple.driver.ApplePolicyControl 3.1.33
    com.apple.ATIRadeonX3000 7.3.2
    com.apple.driver.ACPI_SMC_PlatformPlugin 5.0.0d8
    com.apple.driver.AppleLPC 1.6.0
    com.apple.driver.AppleMCCSControl 1.0.33
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AppleUSBTCButtons 227.6
    com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.8f17
    com.apple.driver.AppleUSBTCKeyboard 227.6
    com.apple.driver.AppleIRController 312
    com.apple.iokit.SCSITaskUserClient 3.2.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 33
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCISerialATAPI 2.0.3
    com.apple.iokit.IOAHCIBlockStorage 2.1.0
    com.apple.driver.AppleUSBHub 5.1.0
    com.apple.driver.AppleFWOHCI 4.9.0
    com.apple.driver.AirPort.Brcm4331 561.7.22
    com.apple.iokit.AppleBCM5701Ethernet 3.2.4b8
    com.apple.driver.AppleEFINVRAM 1.6.1
    com.apple.driver.AppleAHCIPort 2.3.1
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleUSBEHCI 5.1.0
    com.apple.driver.AppleACPIButtons 1.5
    com.apple.driver.AppleRTC 1.5
    com.apple.driver.AppleHPET 1.7
    com.apple.driver.AppleSMBIOS 1.9
    com.apple.driver.AppleACPIEC 1.5
    com.apple.driver.AppleAPIC 1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0
    com.apple.nke.applicationfirewall 3.2.30
    com.apple.security.quarantine 1.4
    com.apple.security.TMSafetyNet 8
    com.apple.driver.AppleIntelCPUPowerManagement 195.0.0
    com.apple.driver.AppleMultitouchDriver 231.4
    com.apple.driver.IOBluetoothHIDDriver 4.0.8f17
    com.apple.driver.DspFuncLib 2.2.5a5
    com.apple.iokit.IOSurface 80.0.2
    com.apple.iokit.IOSerialFamily 10.0.5
    com.apple.iokit.IOFireWireIP 2.2.5
    com.apple.iokit.IOAudioFamily 1.8.6fc18
    com.apple.kext.OSvKernDSPLib 1.3
    com.apple.driver.AppleHDAController 2.2.5a5
    com.apple.iokit.IOHDAFamily 2.2.5a5
    com.apple.driver.AppleGraphicsControl 3.1.33
    com.apple.driver.AppleSMC 3.1.3d10
    com.apple.driver.IOPlatformPluginLegacy 5.0.0d8
    com.apple.driver.AppleSMBusPCI 1.0.10d0
    com.apple.driver.IOPlatformPluginFamily 5.1.1d6
    com.apple.driver.AppleBacklightExpert 1.0.4
    com.apple.iokit.IONDRVSupport 2.3.4
    com.apple.driver.AppleSMBusController 1.0.10d0
    com.apple.kext.ATI6000Controller 7.3.2
    com.apple.kext.ATISupport 7.3.2
    com.apple.driver.AppleIntelSNBGraphicsFB 7.3.2
    com.apple.iokit.IOGraphicsFamily 2.3.4
    com.apple.kext.triggers 1.0
    com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17
    com.apple.iokit.IOBluetoothFamily 4.0.8f17
    com.apple.driver.AppleThunderboltDPInAdapter 1.8.5
    com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.5
    com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
    com.apple.driver.AppleUSBMultitouch 230.5
    com.apple.iokit.IOUSBHIDDriver 5.0.0
    com.apple.driver.AppleUSBMergeNub 5.1.0
    com.apple.driver.AppleUSBComposite 5.0.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.2.1
    com.apple.iokit.IOBDStorageFamily 1.7
    com.apple.iokit.IODVDStorageFamily 1.7.1
    com.apple.iokit.IOCDStorageFamily 1.7.1
    com.apple.driver.AppleThunderboltNHI 1.6.0
    com.apple.iokit.IOThunderboltFamily 2.0.3
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1
    com.apple.iokit.IOUSBUserClient 5.0.0
    com.apple.iokit.IOFireWireFamily 4.4.8
    com.apple.iokit.IO80211Family 420.3
    com.apple.iokit.IOEthernetAVBController 1.0.1b1
    com.apple.iokit.IONetworkingFamily 2.1
    com.apple.iokit.IOAHCIFamily 2.0.8
    com.apple.iokit.IOUSBFamily 5.1.0
    com.apple.driver.AppleEFIRuntime 1.6.1
    com.apple.iokit.IOHIDFamily 1.7.1
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 177.9
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.DiskImages 331.7
    com.apple.iokit.IOStorageFamily 1.7.2
    com.apple.driver.AppleKeyStore 28.18
    com.apple.driver.AppleACPIPlatform 1.5
    com.apple.iokit.IOPCIFamily 2.7
    com.apple.iokit.IOACPIFamily 1.4
    System Profile:
    Model: MacBookPro8,3, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2.2 GHz, 8 GB, SMC 1.70f6
    Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 1024 MB
    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
    Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x029E, 0x434D534F344758334D314131333333433920
    Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x029E, 0x434D534F344758334D314131333333433920
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.198.19.22)
    Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: TOSHIBA MK7559GSXF, 750.16 GB
    Serial ATA Device: MAT****ADVD-R UJ-8A8
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
    USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfa100000 / 2
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 5
    USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 6
    USB Device: hub_device, 0x0424 (SMSC), 0x2514, 0xfd100000 / 2
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3
     
  7. justperry macrumors 604

    justperry

    Joined:
    Aug 10, 2007
    Location:
    In the core of a black hole.
    #7
    Seems like your Canon Printer or the driver is the problem.

    You do have a Canon Printer do you?

    The process causing the kernel panic is "capdftopdl" and I found out this is in your printer folder.

    I googled and the first hit was:


    Using Canon LBP7200Cdn (networked) with Lion


    See if there are updates for your Canon Device first, run Apple Software Update or look on Canon's web site.
     
  8. mythree thread starter macrumors newbie

    Joined:
    Dec 25, 2011
    #8
    Yes I have a Canon MF8380CdW - so I should look for a software update for this...?
     
  9. justperry macrumors 604

    justperry

    Joined:
    Aug 10, 2007
    Location:
    In the core of a black hole.
    #9
    Yes, if there is one, hopefully there is, if not you could try to empty caches or reset preferences, first look for an update though.
     

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