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iPhone X Side button needs more than one tap to wake up phone problem

yossi 126

yossi 126

macrumors newbie
Original poster
Dec 15, 2017
11
3
So I’ve been using the X for a week and it’s great, but there is one bug that really annoys me, and i really hope if you guys can tell me if it’s a software issue:
After leaving the phone for a while, when i try to wake the phone using the Side Button, nothing happens, mostly when phone is laying on a surface. Only until i press the button for the second time the screen will wake, and after using it for a while the button works great to wake or to sleep, until i rest my phone again for a while and the issue seems to come back
The problem does not exit when i try to lock the phone.
Anyone else got that issue that pressing the side button won’t react?
Thanks!!
 
I will have to try this, I honestly never use the side button to wake because I find tap to wake WAY more useful than needing to reach for the button.
 
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yossi 126 said:
So I’ve been using the X for a week and it’s great, but there is one bug that really annoys me, and i really hope if you guys can tell me if it’s a software issue:
After leaving the phone for a while, when i try to wake the phone using the Side Button, nothing happens, mostly when phone is laying on a surface. Only until i press the button for the second time the screen will wake, and after using it for a while the button works great to wake or to sleep, until i rest my phone again for a while and the issue seems to come back
The problem does not exit when i try to lock the phone.
Anyone else got that issue that pressing the side button won’t react?
Thanks!!
Click to expand...
its because of the double press to activate on the wallet and apple so just turn it off in the settings and just use control center button
 
gahig ulo said:
its because of the double press to activate on the wallet and apple so just turn it off in the settings and just use control center button
Click to expand...
I do not have Apple Pay in my area, and can’t really disable the double click thing.
It doesn’t always happen though, any chance it is an hardware issue?
 
yossi 126 said:
I do not have Apple Pay in my area, and can’t really disable the double click thing.
It doesn’t always happen though, any chance it is an hardware issue?
Click to expand...
If you don't have Apple Pay in your area then why would you not disable AP access through the side button? Not only may it be causing your issue but it also slows the responsiveness of the button when locking the device.
 
Knowlege Bomb said:
If you don't have Apple Pay in your area then why would you not disable AP access through the side button? Not only may it be causing your issue but it also slows the responsiveness of the button when locking the device.
Click to expand...
Because there is no option in settings to select Apple Pay and disable it!
 
No, just an app called wallet in which I can scan a code or something, but I do not find any settings associated with it.
I just tap the button once sometimes and nothing, or it takes a few seconds. But if I use the phone more often the button works flawlessly.
So weird!
 
I really do not understand you. There are two ways to wake the phone that don’t involve the side button so why on earth do you CARE?! Even if it IS a hardware fault so long as everything else is working fine it shouldn’t even matter. It honestly sounds like you’re just looking for problems. Just use damn tap to wake and raise to wake. They work fine.
 
j800r said:
I really do not understand you. There are two ways to wake the phone that don’t involve the side button so why on earth do you CARE?! Even if it IS a hardware fault so long as everything else is working fine it shouldn’t even matter. It honestly sounds like you’re just looking for problems. Just use damn tap to wake and raise to wake. They work fine.
Click to expand...
Are you saying that because there might be another way to do something it doesn't matter if the main way to do something might not be working correctly?
 
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Haven't had any problems with this myself, although I tend to 'tap to wake' more than anything
Could be an issue with the button itself, or possibly you aren't pushing it hard enough the first time to register a push
 
j800r said:
I really do not understand you. There are two ways to wake the phone that don’t involve the side button so why on earth do you CARE?! Even if it IS a hardware fault so long as everything else is working fine it shouldn’t even matter. It honestly sounds like you’re just looking for problems. Just use damn tap to wake and raise to wake. They work fine.
Click to expand...
Do you really have such a hard time understanding that different people want to do different things?! And that a $1000 phone should not have a hardware defect after such a short period of time?!
 
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C DM said:
Are you saying that because there might be another way to do something it doesn't matter if the main way to do something might not be working correctly?
Click to expand...

“The main way”. Says who? Tap to wake and raise to wake are the main ways to wake your phone so no, it doesn’t matter. You don’t need to hit the side button.
 
j800r said:
“The main way”. Says who? Tap to wake and raise to wake are the main ways to wake your phone so no, it doesn’t matter. You don’t need to hit the side button.
Click to expand...
You don't need to, but that has been at least one of the main ways to do it for a long time. Just because there are other ways to do it doesn't mean that it's simply a non-issue if one of the ways isn't working properly.
 
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j800r said:
I really do not understand you. There are two ways to wake the phone that don’t involve the side button so why on earth do you CARE?! Even if it IS a hardware fault so long as everything else is working fine it shouldn’t even matter. It honestly sounds like you’re just looking for problems. Just use damn tap to wake and raise to wake. They work fine.
Click to expand...

Just because you can use tap to wake doesn’t mean you shouldn’t care if the sleep/WAKE button doesn’t work. What kind of logic is that lol. You spend 1000$+ on a phone, you expect everything to work. Watch your attitude
[doublepost=1518539228][/doublepost]Same problem here. I do have Apple Pay and I tried turning the double-click option off and still have this problem.
 
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Same issue here, iPhone X running iOS 11.3.

Occasionally after not using the phone for a few minutes the Side Button will fail to wake the phone on the first try, and require a second or even third click before the device wakes. Sometimes on the third click, the device detects it as a triple-click and enables accessibility settings even though there was more than one second delay in between each click. The same also happens when attempting to lock the device, whereby it fails to lock and requires several attempts. This usually occurs after leaving the device idle for a period, and isn't immediately reproducible because the Side Button then works perfectly fine for a period afterwards.

Might be a hardware issue.

Addendum:
I have double-click Apple Pay disabled and Siri enabled. It's not much of an issue waking the device since I have tap-to-wake enabled, but rather sometimes it's just annoying that I can't lock the device properly because of this.
 
Last edited:
j800r said:
“The main way”. Says who? Tap to wake and raise to wake are the main ways to wake your phone so no, it doesn’t matter. You don’t need to hit the side button.
Click to expand...
This is how you use your phone, which of course is not the way all people use their phone.
 
I would say this happens to me about 5% of the time. Do you have double-tap for Apple Pay enabled? In my case, what will happen is I will press the side button and nothing will happen; I then press it a second time (5-10 seconds later, even) and it will activate Apple Pay.

Regardless, I'm honestly not worried about this issue.
 
This happened to me a lot on the 11.3 betas. If I press the button it doesn’t come on. Sometimes I’ve waited a minute. Then I’ll press it again and ApplePay will pop up. Annoying.

But since the public release of 11.3 and I wiped my X and restored from the 7+ I was using for a couple of weeks I haven’t had this issue.

I have raise to wake and tap to wake turned off. I often walk around with my phone in my hands and the last thing I want happening if I happen to gesture with my hand that has the phone in it is for it to wake up. I’ll take care of that function manually, thanks.
 
yossi 126 said:
So I’ve been using the X for a week and it’s great, but there is one bug that really annoys me, and i really hope if you guys can tell me if it’s a software issue:
After leaving the phone for a while, when i try to wake the phone using the Side Button, nothing happens, mostly when phone is laying on a surface. Only until i press the button for the second time the screen will wake, and after using it for a while the button works great to wake or to sleep, until i rest my phone again for a while and the issue seems to come back
The problem does not exit when i try to lock the phone.
Anyone else got that issue that pressing the side button won’t react?
Thanks!!
Click to expand...


Hello Bro,

I purchased Iphone X on july9th 2018.... Now i see the same issue which you have posted!!!
My iphone is awakes for the 2nd time press on side button, It is happening very few times, and am worried whether its a hardware issue or a software issue.

May I know is your issue resolved? and what did you do to resolve it?
 
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