My situation is: Ever since I upgraded my 15 i5 Macbook Pro 2010, I was experiencing freezing issues from being on Safari or either just iTunes. Then after 20 minutes, the whole computer would be frozen. It'd just be frozen every where you'd click, nothing would open or move. I had to simply press the power button to force it to shut down. Mind you, I've done: - Reset Safari (all boxes checked). - Clear Cache. - Ran Disk Utility - Verify/Repair. - Reset PRAM. Everything I could think of. It wouldn't stop freezing up. So then today after work, at home, I call the apple number (1-800) one. Two girls helped me but they didn't seem to know what they were doing because my "hard drive" on my laptop is "ruined". I went to my local apple store with my laptop and I told the guy. He turned it on and nothing he could do to run my laptop again. He just simply said "Okay from this point on I don't seem to know what I can do for you. I can send it out for a repair for the hard drive and wipe everything out. Replace your top case for you as well". My question is: at that point, am I eligible for a replacement for my laptop or what he did is correct? I don't know. So now I'm on my mom's macbook air while my laptop is going to be away from me for 5 to 7 days. Someone give me your insight.