*Sigh* Macbook Cracked, Some Questions...

Discussion in 'MacBook' started by Spongey817, Sep 18, 2008.

  1. Spongey817 macrumors regular

    Joined:
    Jan 4, 2008
    #1
    So, I've read most of the threads on the usual cracks and such, but I have some more specific questions that I hope you all can answer. I'll be calling up Apple tomorrow afternoon, but I was hoping to get some responses ASAP.

    Long story short: About a two inch crack right above the IR sensor, on the palm-rest area. The same crack resulted in a "chipped" Macbook. It's extremely noticeable, as well as annoying/sharp.

    I'm hoping Apple will fix this for me, as I've bought my MacBook within the past year (still in warranty)

    Some questions:

    1) I plan to set up an in-store appointment ASAP. How long does the repair process usually take? I use my MacBook for college, and it would be pretty inconvenient to not have a laptop for more than a day. Than again, I have no idea about how long it takes to fix it. For all I know, it could be one hour or one week...

    2) Will I have any problems whatsoever getting this fixed? Will they charge me?

    3) Due to the common nature of this issue, what exactly will they be doing?

    Thanks guys
     
  2. jmann macrumors 604

    jmann

    Joined:
    Dec 8, 2007
    Location:
    bump on a log in a hole in the bottom of the sea
    #2
    I had the same exact problem and apple replaced that whole piece for free no questions asked. Including the trackpad and keys. It took a day. It was very convient. Now my computer looks and feels new again.
     
  3. soul12 macrumors member

    Joined:
    Feb 19, 2007
    #3
    1. It should be short 'cause they'll replace the top case. The replacement would take an hour or so.
    2. If it's within warranty, no problems unless the tech support assessed that the damage is not covered by warranty. More often than not, they will replace it free of charge. If they do charge you, I think it's about $200.
    3. Replace the top case.
     
  4. Mpulsive81 macrumors 6502

    Joined:
    Jun 7, 2006
    Location:
    McKinney, TX
    #4
    i just got back from the apple store today because of the same issue. Mine's 2 years, 3 months old and I didn't purchase applecare. At first they said it wasn't covered because I didn't have applecare so i said "are you sure? i've been doing some research on this and it seems that a lot of people have been having this issue and most of the apple stores have been pretty helpful about it even if it wasn't warranteed" he said "lemme go check with my manager in the back..." about 2 minutes later he came back with the whole "welllllllllll....i'll go ahead and get it taken care of, no charge. But this will be a one time deal." (not much arm twisting to it!) i got a brand new top case and it looks good as new!
     
  5. Spongey817 thread starter macrumors regular

    Joined:
    Jan 4, 2008
    #5
    Excellent. Thanks for the quick replies, all.

    Looks like I'll be calling up the local Apple store tomorrow, with hopes of making an appointment this weekend. Wish me luck!

    Thanks again.
     
  6. Polymira macrumors regular

    Joined:
    Feb 1, 2008
    #6
    I'm actually shipping my out of warrenty MacBook out to AppleCare today for palmrest cracks. Just told them what's going on and that I heard it was a known issue inside of apple.

    The rep had to put me on hold for 10min or so while he got authorization... Bit it turned out.
     
  7. splendidham macrumors newbie

    Joined:
    Sep 13, 2008
    #7
    Same with me. I bought a second hand macbook in Akihabura and after about 3 months, I had the same thing happen. Yellow discoloration and a huge crack at the base of the palm rest. Mine was under warranty but I called up Apple anyway. They had someone pick it up. Said they couldnt promice anything and it might be two weeks before I got a responce. Anyway, 2 days later I got it back with a new keyboard and casing. I didnt pay a thing! I think you'll find that most apple staff can be quite reasonable
     
  8. koopa35 macrumors 6502

    Joined:
    Aug 7, 2008
    Location:
    Los Angeles, CA
    #8
    i have that same crack sigh.. mods please merge my thread i started with this one
     

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