Ok the Data issue is driving me NUTS!!! I logged in and I am chatting with Tech support. This is not a joke this is the actual conversation. Just blanked out personal info. Please wait while I transfer you to a representative at AT&T BDS. Chat InformationYou are now chatting with 'Chris' at AT&T BDS. Chris: Thank you for contacting Business Data Support. My name is Chris. Before we begin, can I confirm the wireless number that we will be working with is ###-###-####? Andrew: Hello Chris Andrew: yes Andrew: ###-###-#### Chris: Thank you. I understand you're getting weak 3G signal on your iPhone 4, is that correct? Andrew: it doesn't show as being weak Andrew: that is the tricky part Andrew: showing 4-5 bars Andrew: and 3g Andrew: but pages don;'t load Andrew: and email times out Andrew: or connection error Chris: I'll be more than happy to assist you, one moment please. Chris: What is the address of that location? Andrew: ........................... Chris: Thank you. I'll be a few minutes. Andrew: But I have this issue at my house as well Andrew: been going on for the past few days Chris: Alright. Chris: Is it .......... street, ave, drive, etc? Andrew: ........... street Chris: Is there a building number? Andrew: ........ St. Chris: Thank you. Chris: Are any other AT&T devices having similar issues? Chris: Have you tried setting the iPhone 4 on a flat surface and then try to browse? Andrew: yes.. Andrew: it works if I don't move around with it Andrew: but yesterday nothing worked Andrew: I rebooted the phone Andrew: pulled the sim Andrew: reset network connections Andrew: results the same Chris: And now it only works if you set it down? Andrew: at this moment yet Andrew: yes Chris: Alright. I'll be a few minutes. Andrew: please don't' tell me I have to keep it flat to surf the web Andrew: I am having issue swallowing the don't' hold it in my left hand issue... Chris: I'd hate to do that. I'll be a few minutes while I look into other solutions. Andrew: ok thanks Chris.. Chris: Yeah. Chris: No problem. Chris: I'm going to check with a tier II representative to see if they have any good ideas. I'm thinking that they will say to master reset it, and if issues persist restore the firmware without restoring from a backup and see if you continue having the same problem. Chris: I'll be a few minutes while I check with them. Andrew: Ok I have done a reset and a restore by the way. I am all to familiar with the iPhone process Chris: So you did the restore without doing the backup and had the same problem? Andrew: yes no resolve Chris: When you did the reset, did you do the one that erases all content and data? Andrew: yes Andrew: restored phone to factory settings Chris: Alright. I'm waiting on a response from the tier II data support representative right now. Andrew: you guys getting any other data issue calls? Chris: Yes, but this clearly isn't a data issue. It's more of a device issue. Chris: Where are you holding the iPhone? Andrew: LOL.. Are you joking? Andrew: I have tried to hold it different ways Andrew: same result Andrew: i have a bumper on it as well Chris: Just make sure you're not holding it at the problem area which is at the lower left corner. Chris: Let me know if it's still not working while holding it in a position where your hand doesn't cover the lower left corner. Andrew: yah doesn't matter where I hold it Andrew: i know when i hold it at the bottom i see signal drop Andrew: i have full bars when I try Chris: Ok. Chris: It sounds like the problem is with the device, other people aren't having issues in the same area, so our only option is to have you contact Apple. Andrew: sigh. I have an appt tonight to have the phone looked at Chris: You've tried everything we would've had you try already. Chris: I apologize for the inconvenience. Chris: Do you have Apple's contact information? Andrew: Yes I have a genius appt tonight Andrew: i am worried even if they exchange i will have same issue with the new hardware Andrew: guess its my only option Andrew: thanks chris for your help Chris: No problem. Do you have any other questionstoday?