Silverlight/Netflix causing OSX crash?

[stomp]

I've twice had OSX crash on me while streaming Netflix on my MacBook, once each on Firefox and Safari. The video begins to skip while the audio continues (unlike when my internet slows, and everything stalls). It will usually continue on just fine, but as stated, I've twice gotten the kernel panic "You need to restart your computer" message.

I've found that I haven't received the message if I pause the movie for a few moments when it starts to skip, but does anyone have any idea what might be causing this?

 

[timothy632]

Same here

I am having the same problem, first it started out with script errors on netflix.com, then my computer kept saying it needed to be reset. I called the company they said to clean out my netflix cookies by going here www.netflix.com/clearcookies but that didnt help. But they did say there is an known issue and are trying to fix the problem. Lets hope they fix the problem fast!

 

[LPZ]

I've twice had OSX crash on me while streaming Netflix on my MacBook, once each on Firefox and Safari. The video begins to skip while the audio continues (unlike when my internet slows, and everything stalls). It will usually continue on just fine, but as stated, I've twice gotten the kernel panic "You need to restart your computer" message.

I've found that I haven't received the message if I pause the movie for a few moments when it starts to skip, but does anyone have any idea what might be causing this?

Post the panic log, but my guess is this is related to graphics and/or overheating. Is this a newer MacBook with an integrated Nvidia GeForce 320M graphics processor?

 

[Brumbie13]

I thought I had it bad.
I guess your problem is worse than mine.

Mine doesn't freeze the computer like that, it just shuts down FireFox.
It usually happens when I am watching a movie and browsing online at the same time.

 

[stomp]

Post the panic log, but my guess is this is related to graphics and/or overheating. Is this a newer MacBook with an integrated Nvidia GeForce 320M graphics processor?

I'll have to dig up the panic log, but no, my computer is mid-2007 and appears to be using GMA 950 for graphics.

 

[DenisK]

I'll have to dig up the panic log, but no, my computer is mid-2007 and appears to be using GMA 950 for graphics.

I think GMA 950 is more than sufficient for this. Not sure what SIlverlight is (I tend to avoid Microsoft products for being known culprits of many problems on Macs), but I would monitor system through Activity Monitor and see what jumps at you. (just go to Spotlight, type Acti... and it will pop up, then switch to see system memory tab).

 

[stomp]

So I forgot I posted this however long ago, but this just started happening to me again (I did a reformat since having the issue before).

The panic log is such:

Tue May 3 18:23:23 2011
panic(cpu 0 caller 0x28f17d): "pmap_flush_tlbs() timeout: " "cpu(s) failing to respond to interrupts, pmap=0x5450910 cpus_to_respond=0x2"@/SourceCache/xnu/xnu-1504.9.37/osfmk/i386/pmap.c:3561
Backtrace (CPU 0), Frame : Return Address (4 potential args on stack)
0xa43c08 : 0x21b510 (0x5d9514 0xa43c3c 0x223978 0x0)
0xa43c58 : 0x28f17d (0x597130 0x5450910 0x2 0x80000000)
0xa43cc8 : 0x28ffdf (0x5450910 0x14ffc000 0x0 0x0)
0xa43d38 : 0x290064 (0x780ce 0x20 0x22145000 0x187000)
0xa43d58 : 0x254877 (0x780ce 0x187000 0x0 0x1)
0xa43de8 : 0x258014 (0x0 0x5450488 0x22257000 0x1)
0xa43f38 : 0x2aa430 (0x548e99c 0x22257000 0x1 0x1)
0xa43fc8 : 0x2a081a (0x5923b44 0x0 0x10 0x61f2440)

BSD process name corresponding to current thread: firefox-bin

Mac OS version:
10J869

Kernel version:
Darwin Kernel Version 10.7.0: Sat Jan 29 15:17:16 PST 2011; root:xnu-1504.9.37~1/RELEASE_I386
System model name: MacBook2,1 (Mac-F4208CAA)

System uptime in nanoseconds: 99166536630920
unloaded kexts:
com.apple.iokit.IOUSBMassStorageClass 2.6.5 (addr 0xf20000, size 0x45056) - last unloaded 77189238367387
loaded kexts:
com.apple.filesystems.ntfs 3.4 - last loaded 75224754865423
com.apple.filesystems.autofs 2.1.0
com.apple.driver.AppleHDA 1.9.9f12
com.apple.driver.AppleUpstreamUserClient 3.5.4
com.apple.driver.AppleMCCSControl 1.0.17
com.apple.driver.AudioAUUC 1.54
com.apple.driver.AppleIntelGMA950 6.2.6
com.apple.driver.AppleIntelIntegratedFramebuffer 6.2.6
com.apple.driver.SMCMotionSensor 3.0.0d4
com.apple.driver.AppleLPC 1.4.12
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AudioIPCDriver 1.1.6
com.apple.driver.AirPort.Atheros21 424.14.5
com.apple.driver.AppleIntelMeromProfile 19
com.apple.driver.AppleBacklight 170.0.34
com.apple.driver.ACPI_SMC_PlatformPlugin 4.5.0d5
com.apple.driver.AppleIRController 303.8
com.apple.driver.AppleUSBTrackpad 200.3.2
com.apple.driver.AppleUSBTCKeyEventDriver 200.3.2
com.apple.driver.AppleUSBTCKeyboard 200.3.2
com.apple.iokit.IOAHCIBlockStorage 1.6.3
com.apple.iokit.SCSITaskUserClient 2.6.5
com.apple.BootCache 31
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.driver.AppleFWOHCI 4.7.1
com.apple.driver.AppleUSBHub 4.1.7
com.apple.driver.AppleAHCIPort 2.1.5
com.apple.driver.AppleIntelPIIXATA 2.5.1
com.apple.driver.AppleUSBEHCI 4.1.8
com.apple.driver.AppleUSBUHCI 4.1.5
com.apple.iokit.AppleYukon2 3.2.1b1
com.apple.driver.AppleSmartBatteryManager 160.0.0
com.apple.driver.AppleEFINVRAM 1.4.0
com.apple.driver.AppleRTC 1.3.1
com.apple.driver.AppleHPET 1.5
com.apple.driver.AppleACPIButtons 1.3.5
com.apple.driver.AppleSMBIOS 1.6
com.apple.driver.AppleACPIEC 1.3.5
com.apple.driver.AppleAPIC 1.4
com.apple.driver.AppleIntelCPUPowerManagementClient 105.13.0
com.apple.security.sandbox 1
com.apple.security.quarantine 0
com.apple.nke.applicationfirewall 2.1.11
com.apple.driver.AppleIntelCPUPowerManagement 105.13.0
com.apple.driver.DspFuncLib 1.9.9f12
com.apple.driver.AppleProfileReadCounterAction 17
com.apple.driver.AppleProfileTimestampAction 10
com.apple.driver.AppleProfileThreadInfoAction 14
com.apple.driver.AppleProfileRegisterStateAction 10
com.apple.driver.AppleProfileKEventAction 10
com.apple.driver.AppleProfileCallstackAction 20
com.apple.iokit.IOFireWireIP 2.0.3
com.apple.driver.AppleHDAController 1.9.9f12
com.apple.iokit.IOHDAFamily 1.9.9f12
com.apple.iokit.IOSurface 74.2
com.apple.iokit.IOBluetoothSerialManager 2.4.0f1
com.apple.iokit.IOSerialFamily 10.0.3
com.apple.iokit.IOAudioFamily 1.8.0fc1
com.apple.kext.OSvKernDSPLib 1.3
com.apple.iokit.IO80211Family 314.1.1
com.apple.iokit.AppleProfileFamily 41
com.apple.iokit.IONDRVSupport 2.2
com.apple.iokit.IOGraphicsFamily 2.2
com.apple.driver.AppleSMC 3.1.0d3
com.apple.driver.IOPlatformPluginFamily 4.5.0d5
com.apple.driver.CSRUSBBluetoothHCIController 2.4.0f1
com.apple.driver.AppleUSBBluetoothHCIController 2.4.0f1
com.apple.iokit.IOBluetoothFamily 2.4.0f1
com.apple.iokit.IOUSBHIDDriver 4.1.5
com.apple.driver.XsanFilter 402.1
com.apple.driver.AppleUSBMergeNub 4.1.8
com.apple.driver.AppleUSBComposite 3.9.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 2.6.5
com.apple.iokit.IOBDStorageFamily 1.6
com.apple.iokit.IODVDStorageFamily 1.6
com.apple.iokit.IOCDStorageFamily 1.6
com.apple.iokit.IOATAPIProtocolTransport 2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 2.6.5
com.apple.iokit.IOFireWireFamily 4.2.6
com.apple.iokit.IOUSBUserClient 4.1.5
com.apple.iokit.IOAHCIFamily 2.0.4
com.apple.iokit.IOATAFamily 2.5.1
com.apple.iokit.IOUSBFamily 4.1.8
com.apple.iokit.IONetworkingFamily 1.10
com.apple.driver.AppleEFIRuntime 1.4.0
com.apple.iokit.IOHIDFamily 1.6.5
com.apple.iokit.IOSMBusFamily 1.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 6
com.apple.driver.DiskImages 289
com.apple.iokit.IOStorageFamily 1.6.2
com.apple.driver.AppleACPIPlatform 1.3.5
com.apple.iokit.IOPCIFamily 2.6
com.apple.iokit.IOACPIFamily 1.3.0

I'll try to do it again with Activity Monitor running and see if something is unusual.

 

[esaruoho]

Hi, I get a Netflix/Silverlight/Safari OS X Crash.. on a very specific place.

By clicking on "Add to Your List" while using Safari 6.0.3.

Most of the time it takes something like 5-8 seconds for Silverlight to realize to do that "twist the cover of the film left and right" thing and the little animation.

But I've had the mouse become unresponsive and my Mid-2009 MBP has simply crashed itself with a Kernel Panic. Really.. really annoying.

Here's the latest panic:

Interval Since Last Panic Report: 586826 sec
Panics Since Last Report: 1
Anonymous UUID: D9DA4611-E7B9-01CA-1A99-268EBC3B8024

Mon Mar 11 11:48:17 2013
panic(cpu 1 caller 0xffffff80048b83c9): "Double fault at 0xffffff7f84fe7be2, registers:\n" "CR0: 0x0000000080010033, CR2: 0xffffff80ecaafff8, CR3: 0x000000005bb71000, CR4: 0x0000000000000660\n" "RAX: 0xffffff7f85262198, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x0000000000000000\n" "RSP: 0xffffff80ecab0000, RBP: 0xffffff80ecab0000, RSI: 0x0000000000000003, RDI: 0xffffff80d050b004\n" "R8: 0x000000000fb98000, R9: 0x0000000000000000, R10: 0xffffff80ecab03d0, R11: 0xffffff802f36b504\n" "R12: 0xffffff80192fd004, R13: 0x0000000000000000, R14: 0x0000000000000000, R15: 0xffffff80d050e004\n" "RFL: 0x0000000000010246, RIP: 0xffffff7f84fe7be2, CS: 0x0000000000000008, SS: 0x0000000000000000\n" "Error code: 0x0000000000000000\n"@/SourceCache/xnu/xnu-2050.18.24/osfmk/i386/trap_native.c:280
Backtrace (CPU 1), Frame : Return Address
0xffffff80e032dec0 : 0xffffff800481d626
0xffffff80e032df30 : 0xffffff80048b83c9
0xffffff80e032e0a0 : 0xffffff80048ceddf
0xffffff80ecab0000 : 0xffffff7f84fba534
0xffffff80ecab0020 : 0xffffff7f84fbea99
0xffffff80ecab0060 : 0xffffff7f850fbcab
0xffffff80ecab0080 : 0xffffff7f852dcd1d
0xffffff80ecab00e0 : 0xffffff7f8535afca
0xffffff80ecab0240 : 0xffffff7f85361ab3
0xffffff80ecab0330 : 0xffffff7f84fcae86
0xffffff80ecab03d0 : 0xffffff7f84fde614
0xffffff80ecab0490 : 0xffffff7f85009590
0xffffff80ecab0680 : 0xffffff7f85009a2e
0xffffff80ecab0770 : 0xffffff7f860dcaea
0xffffff80ecab07d0 : 0xffffff7f860d97b3
0xffffff80ecab0810 : 0xffffff7f860d7655
0xffffff80ecab0840 : 0xffffff7f86088f23
0xffffff80ecab0860 : 0xffffff7f86088f99
0xffffff80ecab0890 : 0xffffff7f860920df
0xffffff80ecab08c0 : 0xffffff7f86089208
0xffffff80ecab0920 : 0xffffff7f86088ff4
0xffffff80ecab0960 : 0xffffff7f8608a598
0xffffff80ecab09a0 : 0xffffff7f86088dc2
0xffffff80ecab09d0 : 0xffffff7f860edaf1
0xffffff80ecab0a10 : 0xffffff7f860898c5
0xffffff80ecab0a40 : 0xffffff7f860b89c2
0xffffff80ecab0a90 : 0xffffff7f860d7162
0xffffff80ecab0aa0 : 0xffffff7f860d9a69
0xffffff80ecab0ad0 : 0xffffff7f860dc825
0xffffff80ecab0c00 : 0xffffff7f860dc4f5
0xffffff80ecab0d40 : 0xffffff7f860dbefe
0xffffff80ecab0d50 : 0xffffff7f860b3cfb
0xffffff80ecab0d60 : 0xffffff7f86088fa8
0xffffff80ecab0d90 : 0xffffff7f8609210d
0xffffff80ecab0dc0 : 0xffffff7f86089208
0xffffff80ecab0e20 : 0xffffff7f86088ff4
0xffffff80ecab0e60 : 0xffffff7f8608a598
0xffffff80ecab0ea0 : 0xffffff7f86088dc2
0xffffff80ecab0ed0 : 0xffffff7f860edaf1
0xffffff80ecab0f10 : 0xffffff7f860898c5
0xffffff80ecab0f40 : 0xffffff7f860b89c2
0xffffff80ecab0f90 : 0xffffff7f860d7162
0xffffff80ecab0fa0 : 0xffffff7f860d9a69
0xffffff80ecab0fd0 : 0xffffff7f860dc825
0xffffff80ecab1100 : 0xffffff7f860dc4f5
0xffffff80ecab1240 : 0xffffff7f860dbefe
0xffffff80ecab1250 : 0xffffff7f860b3cfb
0xffffff80ecab1260 : 0xffffff7f86088fa8
0xffffff80ecab1290 : 0xffffff7f860920df
0xffffff80ecab12c0 : 0xffffff7f86089208
0xffffff80ecab1320 : 0xffffff7f86088ff4
0xffffff80ecab1360 : 0xffffff7f8608a598
0xffffff80ecab13a0 : 0xffffff7f86088dc2
0xffffff80ecab13d0 : 0xffffff7f860edaf1
0xffffff80ecab1410 : 0xffffff7f860898c5
0xffffff80ecab1440 : 0xffffff7f860b89c2
0xffffff80ecab1490 : 0xffffff7f860d7162
0xffffff80ecab14a0 : 0xffffff7f860d9a69
0xffffff80ecab14d0 : 0xffffff7f860dc825
0xffffff80ecab1600 : 0xffffff7f860dc4f5
0xffffff80ecab1740 : 0xffffff7f860dbefe
0xffffff80ecab1750 : 0xffffff7f860b3cfb
0xffffff80ecab1760 : 0xffffff7f86088fa8
0xffffff80ecab1790 : 0xffffff7f8609210d
0xffffff80ecab17c0 : 0xffffff7f86089208
0xffffff80ecab1820 : 0xffffff7f86088ff4
0xffffff80ecab1860 : 0xffffff7f8608a598
0xffffff80ecab18a0 : 0xffffff7f86088dc2
0xffffff80ecab18d0 : 0xffffff7f860edaf1
0xffffff80ecab1910 : 0xffffff7f860898c5
0xffffff80ecab1940 : 0xffffff7f860b89c2
0xffffff80ecab1990 : 0xffffff7f860d7162
0xffffff80ecab19a0 : 0xffffff7f860d9a69
0xffffff80ecab19d0 : 0xffffff7f860dc825
0xffffff80ecab1b00 : 0xffffff7f860dc4f5
0xffffff80ecab1c40 : 0xffffff7f860dbefe
0xffffff80ecab1c50 : 0xffffff7f860b3cfb
0xffffff80ecab1c60 : 0xffffff7f86088fa8
0xffffff80ecab1c90 : 0xffffff7f860920df
0xffffff80ecab1cc0 : 0xffffff7f86089208
Backtrace continues...
Kernel Extensions in backtrace:
com.apple.NVDAResman(8.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f84f9c000->0xffffff7f8529efff
dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffffff7f84ef6000
dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xffffff7f84f88000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0xffffff7f84f45000
com.apple.nvidia.nv50hal(8.0)[9F3D09B5-3158-3D9E-BDA3-E71576AAD3B7]@0xffffff7f852ac000->0xffffff7f855cefff
dependency: com.apple.NVDAResman(8.0.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f84f9c000
dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffffff7f84ef6000
com.apple.GeForce(8.0)[2E56ED9A-D848-3795-9E52-56BABDC9000C]@0xffffff7f86083000->0xffffff7f86145fff
dependency: com.apple.NVDAResman(8.0.0)[A4C53A36-22B6-3075-82B9-9DE612A9C015]@0xffffff7f84f9c000
dependency: com.apple.iokit.IONDRVSupport(2.3.5)[86DDB71C-A73A-3EBE-AC44-0BC9A38B9A44]@0xffffff7f84f88000
dependency: com.apple.iokit.IOPCIFamily(2.7.2)[B1B77B26-7984-302F-BA8E-544DD3D75E73]@0xffffff7f84ef6000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.5)[803496D0-ADAD-3ADB-B071-8A0A197DA53D]@0xffffff7f84f45000

BSD process name corresponding to current thread: WindowServer

Mac OS version:
12C60

Kernel version:
Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64
Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333
Kernel slide: 0x0000000004600000
Kernel text base: 0xffffff8004800000
System model name: MacBookPro5,3 (Mac-F22587C8)

System uptime in nanoseconds: 410048598402702
last loaded kext at 408176547333401: com.apple.filesystems.msdosfs 1.8 (addr 0xffffff7f86bbe000, size 65536)
last unloaded kext at 408288493328685: com.apple.driver.AppleUSBCDC 4.1.22 (
Model: MacBookPro5,3, BootROM MBP53.00AC.B03, 2 processors, Intel Core 2 Duo, 2.66 GHz, 8 GB, SMC 1.48f2
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Graphics: NVIDIA GeForce 9600M GT, NVIDIA GeForce 9600M GT, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3030352E4130324C4620
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x0198, 0x393930353432382D3030352E4130324C4620
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.106.98.81.22)
Bluetooth: Version 4.0.9f33 10885, 2 service, 11 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Serial ATA Device: Hitachi HTS545032B9SA02, 320.07 GB
Serial ATA Device: MAT****ADVD-R UJ-868
USB Device: iPhone, apple_vendor_id, 0x1294, 0x24100000 / 3
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24400000 / 2
USB Device: Keyboard Hub, apple_vendor_id, 0x1006, 0x26200000 / 3
USB Device: USB-PS/2 Optical Mouse, 0x046d (Logitech Inc.), 0xc051, 0x26230000 / 6
USB Device: STORE N GO, 0x18a5, 0x0243, 0x26210000 / 5
USB Device: Apple Keyboard, apple_vendor_id, 0x0221, 0x26220000 / 4
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26500000 / 2
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0237, 0x04600000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8213, 0x06110000 / 3