SIM card from a different carrier doesn't activate in a factory unlocked iphone 5s

Discussion in 'iPhone' started by realbanda, Oct 16, 2016.

  1. realbanda macrumors newbie

    Oct 16, 2016
    I bought a factory unlocked iphone 5s recently from an amazon reseller. I generated an unlock report using IMEI, and it appears to be already unlocked(refer the unlock report below). But when I use a different sim card it display the following error in iTunes.

    I did a little research about IMEI report and found out that "Next Tether Policy Description" should be "Multi-Mode Unlock" or "Unlock" for it to be working in another carrier, but in my case it's again the same carrier. (Please correct me if I'm wrong)

    Is there way I can unlock this device again and how many times can I unlock an iphone? Since I'm not based in Japan, is there a GENUINE 3rd party service that I can use for this?

    iTunes Error

    The SIM card inserted in this iPhone does not appear to be supported.

    The SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.

    IMEI check results

    IMEI number: 352xxxxxxxxxxxxx

    Serial Number: F17XXXXXXXXX

    Initial Activation Policy ID: 2xxx


    Activation Policy Description: Japan NTT DOCOMO

    Activation Policy IMEI: 352xxxxxxxxxxxxxxxx

    Applied Activation Policy ID: 1x

    Part Description: iPhone 5s

    Applied Activation Policy Description: Unlock.

    Product Version: 9.2.1

    Next Tether Policy ID: 2xxx

    Last Restore Date:

    Next Tether Activation Policy Description: Japan NTT DOCOMO

    Activation Policy Bluetooth MAC Address:

    First Unbrick Date: 12/8/14

    Last Unbrick Date:


    Unlocked: true

    Unlock Date: 10/9/16
  2. kenhagemann macrumors member

    Jul 1, 2015
    You could call Apple and see if they will flip it on their end.
  3. Applejuiced macrumors Westmere


    Apr 16, 2008
    At the iPhone hacks section.
    The phone you purchased is clearly not factory unlocked. Return it and get your money back.
  4. Brookzy macrumors 601


    May 30, 2010
  5. bbrks macrumors 65816


    Dec 17, 2013
    No chance, it's still locked to a carrier.....and as far as I know, factory unlock from Japanese carrier is either impossible or extremely expensive.
  6. JulesJam Suspended


    Sep 20, 2014
    Did your restore it through iTunes on or after 10/10/16?

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