SIM Not Valid

Discussion in 'iOS 7' started by bluechair1984, Sep 18, 2013.

  1. bluechair1984 macrumors regular

    Joined:
    Jul 7, 2010
    #1
    So after upgrading to the iOS 7 GM this afternoon, I tried to activate the phone.

    Just like everyone else, I was having troubles.

    But I think mine are a little different.

    I eventually, got a message that has me a little baffled.

    It says "SIM Not Valid - the SIM card that you currently have installed in this iPhone is from a carrier that is not supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information."

    From the message I figured, maybe my SIM card went bad or something. I swapped the SIM out with my wife's phone, and hers gave the same message, but my SIM also works in her phone.

    So, I take my phone to Apple, and they seem confused about this message. They immediately swap my phone thinking it is a hardware issue. The new phone came with 6.1.4 and activated right away. So I go home. At home I figure, well since it activated with the other version. Lets give this a shot again. As soon as I update to iOS 7 it gives me the same error.

    I have no idea what to do at this point. I'm going to go into AT&T tomorrow, but I'm thinking that might be a waste of time.

    Has anyone had this same issue? I guess I could raise enough hell tomorrow at AT&T to get this resolved but I was wondering if someone had a solution.

    I've done DFU restores to 6.1.4 and to 7 with no change.

    Help!

    Thanks.
     
  2. rwardle macrumors newbie

    Joined:
    Sep 18, 2013
    #2
    I hope someone has an answer for you.

    I also updated to iOS 7 this evening, and after 20 minutes I got an "Invalid Sim" message - it didn't say all the stuff yours said, though.

    I keep getting it about once an hour, as I text people and/or make calls. I called Apple, and they had me reset my network twice, and I continue to get the message. They advised me to go to Sprint and get a new sim card. I hope it works - but threads on other forums have said this isn't a solution. I'm pretty upset; I've only had this phone for a month. Plus, I hate this new update. Grrr >.<
     
  3. bluechair1984 thread starter macrumors regular

    Joined:
    Jul 7, 2010
    #3
    I'm just going to go to AT&T and tell them they need to fix this. New SIM, Unlock, whatever.

    It's obviously not the hardware, it is most likely a setting somewhere on AT&Ts side.

    Or I've read somewhere that maybe the phone is locked to a different carrier, but I don't know/care how that would happen.
     
  4. kellte2 macrumors regular

    Joined:
    Jul 10, 2005
    #4
    I'm getting the same error "invalid sim" post update on Sprint. This previously happened to me right after launch and the only solution was a new sim. I hope that isn't the case again.
     
  5. iqwertyi macrumors regular

    Joined:
    Sep 9, 2007
    #5
    I'm getting an "Invalid Sim" error as well after updating to iOS 7.
    Iphone 5 on Sprint, did the update via over the air.

    I did disappear when I reboot the phone, but it's back again.

    Looking for answers, thanks.
     
  6. ParagJain macrumors 6502

    Joined:
    Jul 24, 2011
    #6
    It's happening to me as well. Any suggestions would help.
     
  7. schataut macrumors member

    Joined:
    Jan 13, 2010
    #7
    I have the same issue on iPhone 4s after IOS 7 upgrade. I have tried them all:

    1. Got a new SIM
    2. Reset network settings
    3. Restore the phone using iTunes

    Nothing helped. Based on my experience I see the issue while using GPS and if I am trying to access the network (while on ATT network). I opened a case with Apple but it was a BIG waste of time. I also talked to the supervisor and he goes I don't hear people complaining about it so it is not IOS 7 and my phone is the one with issues. And since my phone is out of warranty there is not much they can do. :mad::mad: I hope enough people face the issue so they look into it and fix it. Just because 100% of people are not experiencing does not mean its not a legit issue. :mad::confused::(
     
  8. ian37 macrumors newbie

    Joined:
    Dec 1, 2013
    #8

    hi bluechair
    im having same trouble with phone was wondering if you could help me im getting exact same message on mine carrier not supported after i upgraded to ios7 how did you find a fix for this or anybody else out there im totally stuck thanks
     

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