Siri / voice recognition stopped working

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Vandroiy, Aug 10, 2016.

  1. Vandroiy macrumors newbie

    Vandroiy

    Joined:
    Aug 10, 2016
    #1
    Hi all

    One of my most beloved functions of my iPhone 6 has stopped working: voice recognition/dictation. When I click the microphone icon on the screen keyboard or when I start Siri the voice recognition mode starts fine. However even in completely quiet environments the waveform shows some wild action when there is only silence. After a few seconds Siri tells me it was not able to understand, same for the keyboard.

    Interesting details:
    • Both Siri and dictation work fine as soon as I use a headset
    • The microphone itself seems to work fine for regular phone calls, FaceTime, video recording, also in other apps like WhatsApp

    What I have tried so far:
    • Turning Siri off and on again
    • Performing an iOS update to the latest version
    • Performing a backup to iTunes and restoring that backup
    • Resetting the iPhone without using iTunes
    • Using the ‘Restore iPhone’ function in iTunes without restoring a previous backup (setting up the iPhone as 'new device')
    • Calling Apple support – who say that they’re sorry but I’d be four weeks out of support and they could repair/exchange my iPhone for a flat fee of ~300 Dollars.

    Anyone with an idea that I could try ?

    Thanks for any advice.

    Vandroiy.
     
  2. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #2
    Delete iOS?
     

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