Six digit passcode not working

[Wizec]

Let me start off with; if this hadn't happened to me, I wouldn't have believed it.

I have an iPad that I switched from a 4 digit passcode to a 6 digit passcode. The passcode works for a few minutes, then stops working.

I erased the iPad and set it up again today, put in a 6 digit passcode, wrote the passcode down, and it's doing it again, the passcode won't work.

I'm in the process of erasing it again but this is getting ridiculous. It's a 2019 iPad 10.2" on iPadOS 14.6

Just wondering if anyone else has ever run across this before and what to do about it…

 

[Apple_Robert]

Are you setting up as new? Have you tried entering the passcode slow and deliberately?

 

[Wizec]

I just set it up with a 4 digit passcode and now that's not working. I'm thinking it's time to contact Apple and get it replaced. This is out of this world.

 

[Apple_Robert]

I just set it up with a 4 digit passcode and now that's not working. I'm thinking it's time to contact Apple and get it replaced. This is out of this world.

Have you dropped the iPad, exposed it to any moisture or liquid? Any physical damage?

 

[Wizec]

It’s in pristine condition. I’ve put the passcode in with someone watching me to confirm it..,

 

[Apple_Robert]

It’s in pristine condition. I’ve put the passcode in with someone watching me to confirm it..,

1) Backup
2) Wipe and set up as new.

A lot of times doing that solves a lot of problems.

 

[Wizec]

1) Backup
2) Wipe and set up as new.

A lot of times doing that solves a lot of problems.

Can’t back it up, it’s locked out.

I set it up as new twice. Hopefully Apple will replace it, I have Apple Care+

 

[Apple_Robert]

Can’t back it up, it’s locked out.

I set it up as new twice. Hopefully Apple will replace it, I have Apple Care+

If Apple wants you to send it in, ask for Express Replacement. That way, you get a replacement phone in 2 - 3 days.

 

[Gregintosh]

I know it's a long shot but I was wondering if there's any follow up on this. I got locked out of my iPhone and iPad. Passcodes stopped working. Had to restore using Recovery Mode and was able to restore from backup. Afraid of it happening again. Super lucky my computer was logged into iCloud and working, but if I did not have my computer around I would have been potentially screwed.

Am now in the process of reviewing iCloud and passcode reset options. Have only found scarce info online about passcodes stopping to work. Rebooting the device several times didn't work, and with each passing attempt the time to attempt again was increasing so didn't want to risk making it worse.

Just finished restoring my iPad and iPhone both and it seems okay now but afraid of it happening again.

 

[Wizec]

I ended up, trading it in after erasing it.