I was excited about the im for skype by shape services. However, it uses a call back number or you can't make the call. You make the call, it calls back your land line or cell, the from either it makes the call out. Well, duh, why don't I just make the call from my landline or cell then?!? Then they have the audacity to try to slip the uselessness of their service under your nose: Like no-one will catch this little slight of hand. I make the call on my iphone, then my landline rings, my landline then phones the number I am calling, and I get to talk. Yippie!!!... Like, couldn't I just make the freaking call from my land line!?