Skype Problem

Discussion in 'Mac Apps and Mac App Store' started by sailorsam, Oct 24, 2016.

  1. sailorsam macrumors newbie

    Joined:
    Dec 19, 2014
    #1
    Hi all.

    Somehow, despite having the " ask before updating " box checked , Skype has added an update.
    Even tells me that my old Skype password ,is no longer valid !
    Now I have to sign in with a Microsoft Acc.

    I thought I could evade this by downloading an older Skype version, but no matter what I do, either the download is the latest update, or if i do get an old version, it refuses to work.

    This macbook air, is from 2014 and came with Yosemite, now updated to El Capitan.

    On top of everything else, the download I have , does not work, saying that I have only completed half of my profile !

    Does anyone have an idea on how to get around this, or are we stuck with this latest intrusive update ?
     
  2. cdcastillo macrumors 6502a

    cdcastillo

    Joined:
    Dec 22, 2007
    Location:
    The cesspit of civilization
    #2
    It seems you are stuck with the update. Something similar happened to me a few months back, but in my case I hadn't opened Skype for over a year. You have to associate your skype account with a microsoft one (like what youtube did with google accounts), however, after this, you can choose whether to sign in with the microsoft account or with your "old" skype credentials.
     
  3. sailorsam thread starter macrumors newbie

    Joined:
    Dec 19, 2014
    #3
    Yes, I understand that, and did create a Microsoft account accordingly.
    However, on trying to log in, Microsoft does a pop up that says
    Your old Skype password is no longer valid.
    So I sign in with the new Microsoft account password, and it opens, saying Hello Jan.
    Then nothing happens !
    Even though I click on Contacts ...
    Nothing happens, apart from the top bar going red & saying....." Connecting "

    So any help will be greatly appreciated
     
  4. Scepticalscribe Contributor

    Scepticalscribe

    Joined:
    Jul 29, 2008
    Location:
    The Far Horizon
    #4
    Yes, I have found it impossible to access my Skype account as well.
     
  5. sailorsam thread starter macrumors newbie

    Joined:
    Dec 19, 2014
    #5
    Thanks for the responses !
    I have not found any way of contacting Skype for an answer, but then again , at 62 I am not exactly clever with this internet stuff !
    Why do they not have a post address ?
    Does anyone know, if Skype is aware of the problem ?
    Is Skype working on it ?

    Any information will be greatly appreciated.

    Thanks In Advance
     
  6. C DM macrumors Westmere

    Joined:
    Oct 17, 2011
    #6
    https://support.skype.com/en/faq/FA1170/how-do-i-contact-skype-customer-service
     

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