Hi all, I'm new to Macs and I'm stuck. Please help, thanks in advance. I was using skype and a dialogue popped up asking me to upgrade to the latest edition, so I did. Tried to install the file that saved on my desktop, but it said: "An older item named Skype already exists in this location. Do you want to replace it with the newer one youre moving?" I said yes, entered my password, then a failure message popped up saying: "The operation cant be completed because some items had to be skipped. For each item, choose File > Get Info, make sure Locked is deselected, and then check the Sharing & Permissions section. When you are sure the items are unlocked and not designated as Read Only or No Access, try again." I've no idea what to do here... and why did this message pop up? Maybe because I didn't quit skype before I tried to upgrade, but I thought it would close it automatically. I then tried again and this time instead of opting to replace files I said keep them, so then it installed but the result was that I now had 2 skypes! One was "Skype" and the other was "Skype 2". I just wanted to delete all traces of skype and start over, so I went to my applications folder and dragged and dropped skype into the trash folder - that deleted "Skype 2", but Skype 1 is still there and I don't know how to get rid of it. I am using Lion and when I go into that new iOS style view of all programs, skype 1 is still there, but when I go into Finder, it's nowhere to be seen. I then tried installing the new Skype again, but it still says there is already a Skype on my system and that the filed can't be overwritten (i.e. the same dialogue mentioned above). Please help!!