Sleep Button Not Working Properly

Discussion in 'iPhone Tips, Help and Troubleshooting' started by jasonmilford, Jul 5, 2011.

  1. jasonmilford macrumors member

    Joined:
    Mar 14, 2011
    Location:
    Evans, GA
    #1
    I have a iPhone 4 that I am having a sleep button problem with. If I am on any screen except the lockscreen the sleep button works fine. If the phone is locked I can wake it up with the sleep button. If the phone is locked and the screen is awake I cannot put it back to sleep with the sleep button, it is unresponsive.

    Any ideas?
     
  2. JediMeister macrumors 68040

    Joined:
    Oct 9, 2008
    #2
    Is your iPhone in a case or naked? If the former, take it out of the case and see if it still happens. If it happens when not in a case also, take it to an Apple Store and reproduce the issue, if in warranty you should get a replacement.
     
  3. jasonmilford thread starter macrumors member

    Joined:
    Mar 14, 2011
    Location:
    Evans, GA
    #3
    Thanks for the reply. I am pretty sure I know the answer but I know someone else will have a definitive answer. My phone is jailbroken should I reset it to factory before I take it to Apple store for them to look at it?

    Thanks
     

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