Sleep button stops responding.

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Davoo, Sep 19, 2008.

  1. Davoo macrumors member

    Joined:
    Sep 9, 2008
    #1
    So this has happened a few times. My phone is not jailbroken and is running 2.1. At random my sleep wake button on the top of the phone stops responding. Due to the button not responding I am not able to reboot it. The only fix I have found is while near a power supply if I plug it in it will work instantly. There does not seem to be a way to fix it quick when not near a power source. Any ideas on how to fix it? Is it a bad hardware or software?
     
  2. Davoo thread starter macrumors member

    Joined:
    Sep 9, 2008
    #2
    Man not a good sign. 54 views and no response.
    I have also noticed that when it happens is after I close a program down then hit the sleep button.(For example close weather then hit sleep) It's almost as if the program hasn't stopped closing but the phone will be on the home screen. When it happened last night I clicked the sleep button 5 or 6 times quickly and it then went to sleep mode. Sometimes I'll hit the sleep button and the screen turns off and the phone makes the click sound 3 or 4 seconds after the screen is off which makes me the the processor is still up to something.
     
  3. question fear macrumors 68020

    question fear

    Joined:
    Apr 10, 2003
    Location:
    The "Garden" state
    #3
    Hmm, the easiest way to determine hardware vs software is to do a restore. If it still appears after a restore, it's probably hardware, though from your description it could be a software bug. One other hardware thing to try is make sure there's no grit or anything stuck in your home button, maybe it thinks the home button is still engaged and thats why the power button won't respond...just an idea.

    Is it still covered under warranty? If so, try the restore and if that fails show an Apple Genius, and see if they can identify the issue.
     
  4. Davoo thread starter macrumors member

    Joined:
    Sep 9, 2008
    #4
    Thanks I'll try a restore. I think that the first time this happened was after 2.1. What was weird was last night when I got it to turn off I turned it back on and unlocked the phone then put it back into sleep mode and it made that click sound like 6 or 7 times in a row then turned off. However it has been fine since and responding perfectly. Kind of annoying because I know I won't get it to act up in front of the apple genius.
     
  5. Davoo thread starter macrumors member

    Joined:
    Sep 9, 2008
    #5
    Well restore did not work. However when I went to the Apple store today looking for a new case I mentioned the problem to a salesperson (not expecting much of anything) who then said that I should make a appointment with the Genius bar even though I could not get the phone to act up in front of him. At the Genius bar I explained my problem and of course could not get it to act up there either. The Genius was awesome and said that he would replace the phone anyways. He went on to say that it probably was a hardware issue and that it was unacceptable to not be 100% happy with the phone. Once again the Boston Apple store customer service gets a A+.
     

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