Sleep Button Unresponsive

Discussion in 'iPhone' started by davyvfr, Jan 25, 2013.

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  1. davyvfr, Jan 25, 2013

    davyvfr macrumors regular

    Joined:
    Sep 3, 2012
    #1
    Hello,

    I have an Iphone 5 16GB and it worked fine from day one. Now, half a month later after getting it, the sleep/wake button is nearly flush with the phone (like it got pushed in) and only works half the time. I have the OtterBox Defender Series case and noticed that I would have to push harder to have it work. Sometimes, only one side would work of the sleep/wake button and the other wouldn't. Should I most likely get it checked by a Genius? I have an appointment tomorrow for my Ipad 3 (wifi issues). I assume this button should work no matter if its pressed dead center, left side or right side.
     
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  2. nepalisherpa, Jan 25, 2013

    nepalisherpa macrumors 68020

    nepalisherpa

    Joined:
    Aug 15, 2011
    Location:
    USA
    #2
    I got my phone replaced today because of that. Only one side would work sometime.
     
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  3. RealPhone, Jan 25, 2013

    RealPhone macrumors newbie

    Joined:
    Dec 10, 2012
    #3
    Why not adress this issue directly to Apple.....
     
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  4. ericDylan, Jan 25, 2013

    ericDylan macrumors regular

    Joined:
    Jan 6, 2012
    #4
    I have this same issue. The problem does not occur all the time, but when it does it lasts long enough to be problematic.

    I am worried a trip the the genius bar would be wasted because there is no guarantee that the problem could be reproduced. another problem is that my phone is mildly cracked. It is not shattered into a million pieces, but it is cracked, so even if they can reproduce the problem, they may blame it on the drop that cracked the screen.

    Anyone have any experience getting a warranty replacement with a cracked screen for a completely independent issue?
     
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  5. TannerH, Jan 25, 2013

    TannerH macrumors regular

    Joined:
    Oct 20, 2009
    Location:
    Salt Lake City, UT
    #5
    Same thing happened to me. The genius just replaced it.
     
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  6. davyvfr, Jan 25, 2013

    davyvfr thread starter macrumors regular

    Joined:
    Sep 3, 2012
    #6
    Thanks for the replies. I am going tomorrow to get it fixed. I compared it to two other brand new iPhone 5's at my house and both did not have this problem. Other than that, the phone works really nice.
     
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  7. thefugitivemind, Jan 25, 2013

    thefugitivemind macrumors newbie

    Joined:
    Dec 4, 2008
    #7
    yep, same thing happened to me last week got it replaced no question asked
     
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  8. aphexacid, Jan 25, 2013

    aphexacid macrumors 6502a

    aphexacid

    Joined:
    Jul 31, 2007
    Location:
    Chicago
    #8
    Same thing happened to my friends launch i5. About 1 month after, it started getting hard to press. Then progressively worse. Until one day i saw him really struggling with it. I said, you should really get that replaced man lol.
     
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  9. SpyderBite, Jan 25, 2013

    SpyderBite macrumors 65816

    SpyderBite

    Joined:
    Oct 4, 2011
    Location:
    Xanadu
    #9
    Back it up first. There is no fix. You'll be getting a replacement.
     
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