Sleep/lock button stopped working

[macbook yes]

Yesterday my sleep/lock button stopped working. I've never dropped it. I've had it since July, so I hope they will fix it under warranty. I don't see how this could possibly be my fault because I baby this phone.

The only apple store is almost 2 hours away. What are my options? Will they charge me to fix it?

 

[skyrider007]

Have you tried restoring your iPhone via iTunes? If that fails, it's worth going to the Apple store to get your phone repaired. It should be under warranty!

 

[kurt92]

Thats pretty ironic...Yesterday my iPhone that I've had since Launch developed the same issue. Brought it into the the genius bar today and they swapped it out no questions asked.

 

[macbook yes]

That's encouraging. I really don't want to borrow a car and spend $40 in gas to take it to the apple store though. I'm a poor college student.

 

[Goldinboy17]

That's encouraging. I really don't want to borrow a car and spend $40 in gas to take it to the apple store though. I'm a poor college student.

Call Apple and explain this to them. They'll ship you a box so you can return your phone to them after which they'll send you a refurbished unit back. The process takes about three days.

 

[magicpinkdrink]

I had this happen after my husband accidentally kicked my phone off the bed and into the wall. I made an appointment, went to the apple store, and when I told the girl my problem, she checked that my water sensors were clear and swapped it for a new one. I think the whole process took 15 minutes

 

[xAnthony]

Call Apple and explain this to them. They'll ship you a box so you can return your phone to them after which they'll send you a refurbished unit back. The process takes about three days.

Two days if you're lucky.

I'd recommend doing this if you don't want to borrow a car.

 

[macbook yes]

I filled out the form online and they told me to take it to a UPS store to be mailed. Is this what you are talking about?