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Sleep Mode, Cursor Still Seen

C

Classiclays

macrumors member
Original poster
Feb 28, 2012
44
0
When I put my computer to sleep mode manually on my rMBP, the cursor still appears on the screen with a completely black (lit) background. The Apple light on the back is still on so the computer isn't really off.

Is this a common problem and is there a potential solution?
 
Could you please elaborate a little bit more? It sounds a awful lot like an issue I experience from time to time on my cMBP 13".
 
Sure, and thanks for responding.

So it actually seems the problem is related with putting the computer to sleep. Now, when I close the lid of my computer (without manually pressing the sleep button as before), the screen remains lighted with a black background and the cursor is visible.

After a minute (or two), the screen eventually turns fully black like it's supposed to.

I turned off my laptop, turned it back on, and tried to replicate the problem for a picture, but it went immediately to sleep. This probably means that after "continued use" (don't know the proper term but I'm sure you guys know what I mean), it exacerbates.

Would a PRAM reset work? I believe there's also another reset I can use but don't remember what it's called.

Seems that another person posted same problem on Apple Discussions: https://discussions.apple.com/thread/5273980?start=0&tstart=0

Edit: Did PRAM reset. Will update if it works out. However, this seems like a problem that a lot of people have had and Apple has not addressed. Similar variants have occurred since 2009 I believe so not much to do at this point unless someone here knows something.
 
Last edited:
Problem still occurs after the reset.

My Applecare expired probably a month ago. I have an additional one year through American Express.

Would I be charged if I brought it into store to try to get it fixed? I know American Express will cover repair costs but I believe Apple charges for a diagnostic test?
 
So sorry for responding so late but I lost track of this thread after my last post. It's a bummer that you haven;t being able to work out a solution for this problem. But by reading your description of the issue it's exactly what I experience,even though, in the last few months I have hardly experience said issue. Just wanted to confirm because it strikes me that you were ambiguous about it but does the screen has a black background with a cursor visible if you open the lid waking the computer from sleep ? Because that's how I have always experienced this issue.
 
comics addict said:
So sorry for responding so late but I lost track of this thread after my last post. It's a bummer that you haven;t being able to work out a solution for this problem. But by reading your description of the issue it's exactly what I experience,even though, in the last few months I have hardly experience said issue. Just wanted to confirm because it strikes me that you were ambiguous about it but does the screen has a black background with a cursor visible if you open the lid waking the computer from sleep ? Because that's how I have always experienced this issue.
Click to expand...

Yep. I now experience it when I close the lid and open it up again within two minutes AND when I put it to sleep manually.
 
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