Sleep wake button trade-in offer

Discussion in 'iPhone' started by brdwygurl, Sep 12, 2014.

  1. brdwygurl macrumors regular

    Joined:
    Jun 23, 2010
    #1
    My phone has had intermittent sleep wake button issues and qualifies for the program. I know they were offering 350 as a trade-in instead of the repair. Has anyone tried lately? I'm wondering If they still offer it, and if I could do that to get a 6.

    I'm not near enough to a store to stop in and ask but I would make the trip if they would do that.
     
  2. TWO2SEVEN macrumors 68040

    TWO2SEVEN

    Joined:
    Jun 27, 2010
    Location:
    Plano, TX
    #2
    I would give them a call so you don't waste a trip.
     
  3. minimac macrumors member

    Joined:
    Jan 29, 2003
    Location:
    NJ
    #3
    I was in an Apple Store about a week ago and my phone also qualifies for the sleep/wake issue. They told me that it would add $80 to the trade in value that was quoted from the Apple trade in website. This was for an iPhone 5 and I'll be trading it in for a 6 on the 19th.
     
  4. brdwygurl thread starter macrumors regular

    Joined:
    Jun 23, 2010
    #4
    Thanks! That's what I am hoping to do
     
  5. Gator24765 macrumors 6502a

    Gator24765

    Joined:
    Nov 13, 2009
    Location:
    Texas
    #5
    Good to know. Thanks, my phone has this same issue. I never could get it replaced because I didn't want to be without my phone for a week or so.
     
  6. t0mat0 macrumors 603

    t0mat0

    Joined:
    Aug 29, 2006
    Location:
    Home
    #6
    You only have 2 years from the date of purchase - you better check your purchase date.
    The prices for trade in are relateed to the company Apple uses to sell the handsets on - the prices has been falling.
     
  7. dcorban macrumors 6502a

    dcorban

    Joined:
    Oct 29, 2007
    #7
    Thanks for this thread. I have been having this sleep button problem for a few months now. I wasn't aware it was a common issue. I'm going to take my phone in for repair tomorrow.

    Apple offers a loaner 16GB phone while yours is being repaired.
     
  8. Gator24765 macrumors 6502a

    Gator24765

    Joined:
    Nov 13, 2009
    Location:
    Texas
    #8

    The date of purchase or the date received in the mail?

    Like... date of pre-order or the release date? I got the iPhone 5 on release day 2012
     
  9. t0mat0 macrumors 603

    t0mat0

    Joined:
    Aug 29, 2006
    Location:
    Home
    #9
    I can't say for sure - I've got the receipt date - and looking to go in and sort it by that date out as a credit at some point (21st sept, so basically i'll likely queue up for launch day and ask to do the credit then - if you want it refurbished you'll need a genius appt due to the paperwork it takes to do, but for trade in it's quicker)/
     
  10. MVallee macrumors 6502a

    MVallee

    Joined:
    Feb 8, 2007
    Location:
    Ontario, Canada
    #10
    I just did this in Canada last week with my 64gb iPhone 5. Was given two gift cards, one for $225 (the trade in value) and one for $100 (the extra to cover the sleep wake button). They make you buy a new phone right there so I bought a 5S and have 14 days to return it. I'll return the 5S when I go line up on launch day.
     
  11. minimac macrumors member

    Joined:
    Jan 29, 2003
    Location:
    NJ
    #11
    Well, I didn't get the extra $80 for trading in my phone with the sleep/wake issue. The Apple Store told me that they ended that program last week. :mad:
     
  12. dcorban macrumors 6502a

    dcorban

    Joined:
    Oct 29, 2007
    #12
    I tried this yesterday and was only offered $205. I'm just going to get it repaired and hope for the best with a Kijiji sale.
     
  13. DipDog3 macrumors 65816

    DipDog3

    Joined:
    Sep 20, 2002
    #13
    Took my sleep/wake broken iPhone 5 to the Apple Store today & asked about trading it in. I was told that I had to wait until I get the phone fixed before I could trade it in. How stupid is that?
     
  14. pdxmatts macrumors 65816

    pdxmatts

    Joined:
    Jan 12, 2013
    Location:
    Portland, OR
    #14
    How can it be over? You have until 2yrs from the date of purchase for the issue. Did they mean for extra trade in value? Or, the whole recall repair?

    ----------

    I am eligible and I just checked mine. 32gb unlocked and it is only worth $180.. That's sad, it is in pristine condition.. :(
     
  15. minimac macrumors member

    Joined:
    Jan 29, 2003
    Location:
    NJ
    #15
    Sorry, to be clear it was the extra trade in value that was no longer being offered. The repair would still have been covered within the 2 years.

     
  16. pdxmatts macrumors 65816

    pdxmatts

    Joined:
    Jan 12, 2013
    Location:
    Portland, OR
  17. pdxmatts macrumors 65816

    pdxmatts

    Joined:
    Jan 12, 2013
    Location:
    Portland, OR
    #17
    Just spoke with a Genius bar manager and he confirmed that the extra trade in value offer is over and you would only get what the site gives for a trade in value or send for repair. Wish I would have found out about this recall earlier. Kind of a bummer since the trade in value is tanking right now :(
     
  18. darkonex macrumors member

    Joined:
    Sep 18, 2014
    #18
    You can still get this fixed for free even after 2 years, at least mine was. I had my phone in hand for over 2 years by about a week and I chatted them on their website and just told them that my sleep/wake button had been completely nonfunctional for a year or so, which was true. They sent me a box to ship it in and for free they fixed it and was surpised to see that they also replaced the battery and camera (no idea why they did that). Total turnaround was just 1 week.
     

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