Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

teamjaycub

macrumors 6502
Original poster
Oct 22, 2011
298
14
I have an iPhone 5s that I recently received a replacement device for a different reason back in the month of May.

The other day I was showing my brother how much thinner my phone is compared to his iPhone 4s and I noticed my phone wasn't exactly straight.

It's sort of hard to notice unless you look for it. It's bent around the volume button area.

I've read that Apple is aware of this issue for iPhone 5/5s models and has no problem replacing them as long as there is no other physical damage. I have heard this is due to battery expanding in the device.

When it's placed on a table you can clearly see that near the volume buttons the phone is not touching the table, it's raised up.

There is no other physical damage to the phone, and I have never dropped the device. Never put it in my back pocket. Is it possible that the replacement they gave me came this way? Should I book a genius bar appointment?



Thanks.

cb42f03f7ea17cb8c124e1582696404d.png


371155b691793c981d93e48d61348573.png


a7a98dd4acf107a38a477ca49931169c.png
 
Bent enclosures are an in-warranty issue on the 5S - as long as there's no physical damage (e.g. smashed screen, large dents, etc). So, as long as you're under warranty/applecare, you'll get a free replacement.
 
Phone was replaced. They just asked me if I knew how it happened, and they were happy to replace it, but their iPad prompted them for Manager approval.
 
Phone was replaced. They just asked me if I knew how it happened, and they were happy to replace it, but their iPad prompted them for Manager approval.

Yeah, this happens because it's a free "physical damage" repair - and thus requires a manager to check it.

I've had one of them bend myself - still to this day don't know how it happened, but it's how I know it's a free repair (talking to the guy he said it happens quite a lot).
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.