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Slightly Bent iPhone 5s

teamjaycub

macrumors 6502
Original poster
Oct 22, 2011
291
12
I have an iPhone 5s that I recently received a replacement device for a different reason back in the month of May.

The other day I was showing my brother how much thinner my phone is compared to his iPhone 4s and I noticed my phone wasn't exactly straight.

It's sort of hard to notice unless you look for it. It's bent around the volume button area.

I've read that Apple is aware of this issue for iPhone 5/5s models and has no problem replacing them as long as there is no other physical damage. I have heard this is due to battery expanding in the device.

When it's placed on a table you can clearly see that near the volume buttons the phone is not touching the table, it's raised up.

There is no other physical damage to the phone, and I have never dropped the device. Never put it in my back pocket. Is it possible that the replacement they gave me came this way? Should I book a genius bar appointment?



Thanks.





 

Brian Y

macrumors 68040
Oct 21, 2012
3,706
890
Bent enclosures are an in-warranty issue on the 5S - as long as there's no physical damage (e.g. smashed screen, large dents, etc). So, as long as you're under warranty/applecare, you'll get a free replacement.
 
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teamjaycub

macrumors 6502
Original poster
Oct 22, 2011
291
12
Phone was replaced. They just asked me if I knew how it happened, and they were happy to replace it, but their iPad prompted them for Manager approval.
 
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Brian Y

macrumors 68040
Oct 21, 2012
3,706
890
Phone was replaced. They just asked me if I knew how it happened, and they were happy to replace it, but their iPad prompted them for Manager approval.

Yeah, this happens because it's a free "physical damage" repair - and thus requires a manager to check it.

I've had one of them bend myself - still to this day don't know how it happened, but it's how I know it's a free repair (talking to the guy he said it happens quite a lot).
 
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