My daughter has been mentioning that her iPhone 5's battery goes down fast. I just thought that it's because she's attached to it all of the time. Last night she asked if I could charge it for her so I put it on the iPad charger that I always use to charge my iPhone. It seemed like it took forever to charge. I didn't time it but I'd say that it took at least 3-4 times as long to charge for almost dead (7%) than it does for my phone. I've read some things about battery issues. Think that is the problem? Her screen has multiple cracks so I don't even know if it would be covered under warranty. It would be in pieces if they tried to take it off.
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Slow Charge/Fast Drain
- Thread starter iMas70
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I just called Apple. They sent a message with a link that I clicked on that did a test and sent the info back to them. She said the battery is working but she can't see everything that is going on with it. We have an appointment at the Apple Store next Friday.
I know how the screen comes off. What happens if they want to open the phone and the screen falls apart?
I know how the screen comes off. What happens if they want to open the phone and the screen falls apart?
If they can't repair it without breaking it I'am sure they'll probably offer up a refurb if you still have warranty. They should let you know something up front before they just rip into the device. If you get a nice genius you'll probably walk away with a refurb phone.
We went to the Apple Store today. The Genious tried to test the battery but he had a problem doing that. He then suggested restoring the phone to new then manually installing the apps. He said that it's a software issue most of the time. Told us to come back if that doesn't work. They would have to physically check the battery to see if it was damaged (cracked screen). He also suggested that the screen might not come out in one piece. Depending on what is found if we come back, there might be a charge because the one year warranty doesn't cover physical damage.
I charged her phone and mine tonight. Daughter's phone -
From 51% to 88% - 51 minutes
to 93% - 76 minutes
to 100% - 114 minutes
Mine -
From 52% to 86% - 35 minutes
to 97% - 50 minutes
to 100% - 56 minutes
We're going to time it a few more times. Still seems slower though.
I charged her phone and mine tonight. Daughter's phone -
From 51% to 88% - 51 minutes
to 93% - 76 minutes
to 100% - 114 minutes
Mine -
From 52% to 86% - 35 minutes
to 97% - 50 minutes
to 100% - 56 minutes
We're going to time it a few more times. Still seems slower though.
Did you already do the restore? If not you can try removing all the apps from the recently used apps list and then reset (reboot) the phone. That will clear any rouge or looping app process and be enough. However, the same issue may reoccur under the same circumstances.
Gotcha. If the problem reoccurs perform the steps above. A restore is typically not necessary. Good luck!
Thanks! I'm kind of hoping that it doesn't cure the problem. Maybe with a little luck they will replace the whole phone so that will take care of the battery and screen issues.
Take the whole setup into the Apple store and show the genius. There has to be something wrong with the charging circuit or the connector in the phone itself.