small dent, should I exchange?

Discussion in 'MacBook Pro' started by double329, Oct 31, 2013.

  1. double329 macrumors 6502

    Joined:
    Sep 10, 2008
    #1
    my new rMBP 15 2.3/16/512 has small tiny dent at the bottom. It is there on the day I got it, two days ago. I have been quantumplating whether I should exchange it. It was just enough to see when you look at the angle or feeling it with your hand. No functionality issue, just this minor cosmetic. The problem is I know it is there now. I am trying to get over it, but I keep on thinking. Heh, I spent near 3k. I demand nothing less. This is not my first Mac, the 5th to be exact. Is that reasonable to you guy if I exchange it?
     
  2. Quu macrumors 68020

    Quu

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  3. maflynn Moderator

    maflynn

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    #3
    If its bothering yes, by all means. You may have some issues exchanging it, as Apple may think you dented it. I'm not saying you did, but they may think you did.
     
  4. applegeek25 macrumors regular

    applegeek25

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    Windsor, ON / Austin, TX
    #4
    I'd exchange it. A dent, even a small one, shouldn't have slipped through quality control.

    ----------

    I'd also be concerned with future warranty related issues as well. Apple has been known to be a bit strict on physical damage.
     
  5. maflynn Moderator

    maflynn

    Staff Member

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    #5
    Agreed, I've heard of a number of instances where a laptop came out of the box dented and the buyer had trouble returning it. I'd say if can return it, then do so. it may be easier to convince an apple rep now about the damage then later.
     
  6. double329 thread starter macrumors 6502

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    Sep 10, 2008
    #6
    That's what I am afraid of, they might think I did. I am a kind of guy that won't let anyone touch my laptop. Not my wife, not my kids. It's so bad that I bought everyone their own laptop so no one touch mine. Wait, I think that is some form of OCD...

    Thanks guys... I think I will exchange it this weekend.
     
  7. applegeek25 macrumors regular

    applegeek25

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    #7
    I think when you spend almost $3k on a laptop, you've earned the right to indulge your OCD.
     
  8. Pentad macrumors 6502a

    Pentad

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    Indiana
    #8
    I think people here are missing the bigger picture. Let's say later on you need repair. Apple sees the dent and suspects you are mistreating your MBP. This could lead to warranty denial, delays, etc...

    By all means, get it replaced. Not just for the cost but to advert future issues down the road.


    -P
     
  9. double329 thread starter macrumors 6502

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    #9
    Totally agreed with you on that... You know what, I might just zip to Apple store at lunch today rather than the weekend.
     
  10. applegeek25 macrumors regular

    applegeek25

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    #10
    This was definitely mentioned earlier in the thread. OP's #1 concern should be future warranty repairs and #2 cosmetic satisfaction
     
  11. FuNGi macrumors 65816

    FuNGi

    Joined:
    Feb 26, 2010
    Location:
    California
    #11
    Does this mean you both are and are not deciding whether to return it simultaneously? :p

    I'd return it unless it truly is minor. pic?
     
  12. james010101 macrumors newbie

    Joined:
    Aug 11, 2013
    #12
    QUANTUMplating? holy moly that sounds like some cutting-edge plating technology!! on the next rMBP? :eek::apple:
     
  13. double329 thread starter macrumors 6502

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    #13
    Good catch! it was early in the morning, coffee machine was still warming up. contemplating.... or perhaps, it should really be quantumplate :D
     
  14. marc55 macrumors 6502a

    marc55

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    Oct 14, 2011
    #14
    Considering the cost, I would have called as soon as I received it so the damage was documented. As others noted you could have potential warranty issues, and you also can't overlook resale price with a dent.

    Hopefully they will give you a new replacement and not a refurbished.
     
  15. Ifti macrumors 68000

    Joined:
    Dec 14, 2010
    Location:
    UK
    #15
    100% return it. You don't spend that much on a laptop to see dents or quality control issues.
    Apple are a premium brand, and you should receive a 100% premium product.

    Knowing Apple's customer service, they would have no problem with you returning it for another. When I purchased my Mac Mini Server last year, there was a very slight dent on a corner - they sent me another via priority mail and collected the old one without any issues - in fact they were very apologetic!
     
  16. double329 thread starter macrumors 6502

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    Sep 10, 2008
    #16
    Well, I went to the Apple store where I got mine at. I walked in and I told the blue shirt dude why I was there. They were very nice people to work with and talk to. They didn't give me any hard time or question at all. They said very sorry to hear and I have to come back. They just took care of me, they gave me brand spanking new one. I asked if I could inspect the new one before I take off? they said obsoletely, one of the personal assistant guy was helping me look over stuff making sure I am happy. Well, I am now very happy with a new one (knock on the wood)... :D
     
  17. jondunford macrumors 6502

    jondunford

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    Oct 22, 2013
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    Going for a poo Moderator
    #17
    can i ask if you configuration was available to buy in store or did you have to order the MBP online

    if it was the latter then how did the exchange go, did they let you keep using your current one till the new one was ready?

    also what country did you buy in

    thanks very much as I'm in exactly the same position and was a bit nervous of how they would go about exchanging it :)
     
  18. double329 thread starter macrumors 6502

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    Sep 10, 2008
    #18
    Yes, the very same configuration is available in the store.

    I got the new one right on the spot. The whole transaction took less then 15min. It would been quicker, It was just I have soft copy of the receipt in my phone. The dude kept putting in the wrong order number from reading off my phone. Five min into talking with the blue shirt guy, my new Mac is already on the table while he was struggling.

    As the matter of fact, I am typing this on the new one right now.

    I am from US.
     
  19. marc55 macrumors 6502a

    marc55

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    Oct 14, 2011
  20. Interstella5555 macrumors 603

    Interstella5555

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    Jun 30, 2008
    #20
    This is in no way a real word, but it should be.
     

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