Small problems 5K

Discussion in 'iMac' started by 50L, Jan 11, 2015.

  1. 50L macrumors regular


    Mar 2, 2014
    Hi guys,

    I got my 5K since wednesday. I was installing it ( clean install ) and it freezed completely. The machine was only 5 minutes out of the box.:rolleyes:

    Now 4 days later, I want to startup my machine from sleep mode, and I just get a black screen,I could only move my mouse and caps lock light was working.

    Is this a yosemite issue or an issue with the 5K?

    I still have 1 week to bring it back and ask my money back.what to do?
  2. roadkill401 macrumors 6502


    Jan 11, 2015
    I don't know if it's a run of bad units. I got mine on Tuesday and have had the same or simular issue.

    I have a second display hooked up through a display port cable. When using the iMac, periodically both screens go black as if it's dumping itself into sleep mode. It will stay like that until you hit the enter key on the keyboard. When the screens comes back to life, the background is sometimes changed and the dock has moved from the main 27" monitor to the secondary.

    If you let the machine go to sleep, or enable the screen sleep hot corner and let the unit sleep for more than 20 minutes, it will never wake. Even a forced reset (hold the power button) will not wake it. The only option is to pull the power plug.

    I spent 2 hours on the phone with apple and was determined the unit is DOA and is getting replaced. I would suggest that you follow up with apple and get the unit replaced. It clearly should not be doing what it is doing.
  3. AppleFan360 macrumors 68020

    Jan 26, 2008
    Definitely not normal. Try re-seating the memory modules. They could have come loose during shipment.
  4. 50L thread starter macrumors regular


    Mar 2, 2014

    I did this already because ive upgraded my ram yesterday with owc
  5. ChanneledDan macrumors newbie

    Jun 12, 2012
    You probably should have mentioned that in your original post. Bad memory modules will cause crashing and/or freezing. Try putting the original RAM back in and see if it runs normally.

    If it does get OWC to replace the RAM. Otherwise, get Apple to replace the iMac as something else must be wrong.
  6. AppleGraph macrumors newbie

    Jan 11, 2015
    We had one 5k suffer from heat issues then stopped booting properly. New unit on the way supposedly.
    No reason to fool around with it. Call Apple and get a new one, period
  7. 50L thread starter macrumors regular


    Mar 2, 2014
    Well it already jammed when it was just out of the box ( without ram upgrade )

    I removed the memory slots from owc now because the problem happened again this morning. will keep an eye on it if the problem still remains or not

    I bought this machine from a webshop ( no official apple retailer), it's 600km from my house. If I claim a DOA, who is going to pay the shipping costs?me? or apple?
  8. jfischer macrumors regular

    Aug 18, 2014
    My guess would be you.

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