Smudging on HP Color LaserJet 5550

Discussion in 'Mac Accessories' started by MJedi, Oct 29, 2013.

  1. MJedi macrumors 6502a

    MJedi

    Joined:
    Dec 16, 2010
    #1
    Hello all,

    An HP Color LaserJet 5550 at work is making smudges on all printouts. I've already done some basic troubleshooting, but could not find the cause. When I printed the PQ Troubleshooting pages, all the pages were smudged, which probably rules out a bad toner cartridge. I've attached a picture of these pages. I suspect it's the image fuser kit, even though it shows it's at 49%. It might be the image transfer kit, but since the smudge happens at the exact same place, I doubt it. However, it's at 40%, so could that be the cause? I'm asking for confirmation from anyone who has experience with these printers, or other components I should check.

    Thanks!
    ImageUploadedByTapatalk1383089362.941725.jpg
     
  2. chabig macrumors 68040

    Joined:
    Sep 6, 2002
    #2

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