Snow Leopard shutdown issues

Discussion in 'macOS' started by millerb1, Mar 4, 2010.

  1. millerb1 macrumors newbie

    Joined:
    Dec 22, 2008
    #1
    I upgraded to Snow Leopard and a few days later when i went to shutdown my mac pro after i woke it up, i got the blue screen and progress wheel just spinning. After calls with Apple, running both long and short hardware tests, 3 snow leopard discs, a clean install, 2 upgrades, the tech gave up. The clean install was a bare bones install with no applications installed. I would now have to take it into a repair shop and pay for software tests. This is a one year old mac pro with apple care. I used Time Machine to restore to leopard, and all is ok.
    Has anyone heard of this problem? I'm quit happy to stick with Leopard, but am upset that an apple software problem has to be fixed and paid for by me.
    I assume if it was a hardware problem it would show up in Leopard.
    Thanks
     
  2. Lordedmond macrumors regular

    Joined:
    Oct 24, 2008
    Location:
    Tilchestune UK
    #2
    why would you have to pay you have apple care ?
     
  3. millerb1 thread starter macrumors newbie

    Joined:
    Dec 22, 2008
    #3
    Hardware issues are paid by applecare at a repair shop. Software issues are dealt with over the phone. The fact that i couldn't solve the issue over the phone means i take it to a repair shop for more in depth testing and hopefully a fix. If there is no hardware problem, the repair people don't get paid by apple. I have to foot the bill. This came from the repair facility and the apple care tech.
     
  4. t0mat0 macrumors 603

    t0mat0

    Joined:
    Aug 29, 2006
    Location:
    Home
    #4
    Yes. There are a few cases on the boards - there's a current one on the Mac Pro subforum, and it feels like there are a few cases in the constant beachballing threads that crop up.

    Edit - CHeck with Extended Hardware test - Hold down D until a screen comes up at startup (it'll take a few hours on extended test once you've ticked that option). I've had some issues with spinning beachball, slowness, random freezes needing forced power downs, white screen and need for disk utility to correct errors etc. Turns out EHD found a SATA error. So recommend you testing that beyond doing the Disk utility test all configs.
     

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