Snow Leopard Up-To-Date page not working?

Discussion in 'macOS' started by todd2000, Aug 22, 2009.

  1. todd2000 macrumors 68000

    Joined:
    Nov 14, 2005
    Location:
    Danville, VA
    #1
    So I just got a MacBook from the Apple Online Store, and Im trying to fill out the Up To Date form for Snow Leopard, but it won't work. When I click on the link for people who got their Mac from a retail store t loads a page asking for my Serial Number etc.... If I click the link that says "If you purchased online" all I get is a log-in and that an empty shopping cart. Am I missing something? I really don't want to mail my form in.

    Oh and since for some reason they removed it from their site the link is http://www.apple.com/macosx/uptodate
     
  2. appleguy123 macrumors 603

    appleguy123

    Joined:
    Apr 1, 2009
    Location:
    15 minutes in the future
    #2
    Same problem here. Has anyone had success?
     
  3. Jigga macrumors 6502

    Joined:
    Jun 11, 2009
  4. todd2000 thread starter macrumors 68000

    Joined:
    Nov 14, 2005
    Location:
    Danville, VA
    #4
    Didn't work in either. Could you post the address of the page where you enter the SN etc... from Safari? Maybe a direct link will work.
     
  5. Grimmeh macrumors member

    Joined:
    Jul 6, 2009
    #5
    I had the same problem (I bought my MBP online). I tired in Safari, FF, Opera, and IE, clearing cookies, etc. Nothing worked. Apple support said to use the mail-in form. Instead, I just filled out the online form for buying at a retail store and when asked what store, I put Apple Online Store and the city as Cupertino. When I went to checkout, it said I had maxed out my allowable Up-to-Date purchases (I hadn't used any). So I went back and tried the link for those who purchased it online, and it worked, no flaws. Checkout out and all.

    Weird bug.
     
  6. JediMeister macrumors 68040

    Joined:
    Oct 9, 2008
    #6
  7. todd2000 thread starter macrumors 68000

    Joined:
    Nov 14, 2005
    Location:
    Danville, VA
    #7
    Yeah the second link just loads the for for people who bought from a Retail Store. I need the one for Online purchases.
     
  8. KratosKilla macrumors regular

    Joined:
    Mar 29, 2008
    #8
    I was having this same problem. I tried redeeming it on my iMac and it kept showing an empty cart. Then I decided to try it on the PC I order my iMac from. I cllicked through to get to the link to add it to my cart and to my suprise I had ten copies in my cart from other failed attempts. I'd suggest using the PC you ordered from instead of your new mac. Hope this helps.
     
  9. belvdr macrumors 603

    Joined:
    Aug 15, 2005
    #9
    No computer has worked for me yet. I'm giving it a day or so to see if it there's a delay in the system.
     
  10. t0mat0 macrumors 603

    t0mat0

    Joined:
    Aug 29, 2006
    Location:
    Home
    #10
    Trick i heard is that you need to add something else to the cart (possibly beforehand) then add the up to date, then remove the uneeded item.
     
  11. msmth928 macrumors regular

    Joined:
    Jun 3, 2009
    #11
    Doesn't work here either. Tried different browsers, adding things to cart beforehand, nothing!
     
  12. badams macrumors newbie

    Joined:
    Dec 29, 2006
    #12
    Just a quick Shipping FYI

    I just got off the phone with the folks at the Up-To-Date program, didn't ask about the site, but did find out that our copies of Snow Leopard (the up-to-date program) will be shipped on Friday, Aug 28 and they are giving a ship time of 7-10 days. They are shipping through the US Postal Service. I'm seriously considering just going to the apple store and buying it for the $20 more that it will cost.
     
  13. doobs macrumors regular

    Joined:
    Jul 19, 2008
    #13
    I tried in Firefox and got the page not found error, but it worked fine in Safari 4.0. Says it should be delivered on Friday 28th.
     
  14. msmth928 macrumors regular

    Joined:
    Jun 3, 2009
    #14
    Doesn't work in any browser here - been on the phone and the chat but they say it's a problem their end as it didn't work when they tried it either.

    Funny how the normal priced one works tho eh!? :rolleyes:
     
  15. msmth928 macrumors regular

    Joined:
    Jun 3, 2009
    #15
  16. chadamorrill macrumors 6502

    Joined:
    Sep 13, 2007
    Location:
    Orlando, FL
    #16
    Try from an iPhone/iPod Touch. That worked for me.
     
  17. livingonvideo13 macrumors regular

    livingonvideo13

    Joined:
    Jun 19, 2009
    #17
    Thanks. It worked for me that way.

    I am at work and was trying on a PC with FireFox and IE and I kept getting the empty shopping cart. Tried it on my iphone and it worked fine.
     
  18. todd2000 thread starter macrumors 68000

    Joined:
    Nov 14, 2005
    Location:
    Danville, VA
    #18
    Seems like they fixed it finally. The weird part is when it finally went through, it had 7 copies in my cart from all the previous attempts. Stange.
     

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