Snow Leopard up-to-date program not working?

Discussion in 'MacBook Pro' started by NovemberWhiskey, Aug 14, 2009.

  1. NovemberWhiskey macrumors 68030

    NovemberWhiskey

    Joined:
    May 18, 2009
    #1
    When I click on the link on the Apple Store webpage, it just asks me to sign in to my account. Once I do that, it takes me to my cart which says empty.

    I qualify for the program, and I purchased the unit online through the ADC store.

    http://www.apple.com/macosx/uptodate/
     
  2. rme macrumors regular

    Joined:
    Jul 19, 2008
    #2
    Had the same problem.
    I then switched to Firefox, and was able to order it.
     
  3. NovemberWhiskey thread starter macrumors 68030

    NovemberWhiskey

    Joined:
    May 18, 2009
    #3
    That's weird. I am using FFx and still getting that problem.
     
  4. MacModMachine macrumors 68020

    MacModMachine

    Joined:
    Apr 3, 2009
    Location:
    Canada
    #4
    same here...wont work on ffx or safari..

    i used my iphone and it works great.
     
  5. Andrew Henry macrumors 6502a

    Joined:
    Mar 4, 2008
    #5
    I just bought my MBP less than an hour ago, and I just did the Up-To-Date program, and everything worked on FF.

    Weird.

    Andrew
     
  6. MacModMachine macrumors 68020

    MacModMachine

    Joined:
    Apr 3, 2009
    Location:
    Canada
    #6
    seems to be a cookie issue....

    i love cookies...but they have let me down....


    anyways...dont bother calling apple...there clueless about the up to date program....3 times they told me...well snow leopard is not out yet so you cant preorder it

    which makes no sense at all.....i thought that was what a preorder is...for somthing not out.
     
  7. tastychicken macrumors member

    Joined:
    Sep 30, 2008
    #7
    i also tried and i could not order it using Internet Explorer. It just shows up as empty in my shopping cart.

    edit- i used Firefox and it actually worked this time. I placed my order
     
  8. pmcb macrumors member

    Joined:
    Nov 3, 2008
    #8
    yeah it worked for me when i didnt have 10 bucks on my card, now that i'm ready to order it doesn't work...any tips? i would rather not send in the form...
     
  9. DoctorPeppers macrumors newbie

    DoctorPeppers

    Joined:
    Aug 14, 2009
    Location:
    Wisconsin
    #9
    i was having the same problem. i entered all my information and then my cart would appear as empty. but then i noticed i was doing it wrong. if you read the text you can see that the left hand side is if you bought the mac online. right hand side is if you bought it in a store. i bought mine at an apple store and was clicking the link on the left. once i used the link on the right it worked! hope this helps
     
  10. bfc macrumors member

    Joined:
    Jan 28, 2009
    #10
    The irony is, I needed to use IE6 on my work laptop to get it to work! It would come up with an empty cart when I tried using Safari and Firefox 3.5 on my Mac.
     
  11. yadmonkey macrumors 65816

    yadmonkey

    Joined:
    Aug 13, 2002
    Location:
    Western Spiral
    #11
    Didn't work for me in Safari or Firefox either. Using this thread as inspiration, I booted to IE in Parallels and it worked... can't say I'm impressed.
     
  12. tenchim86 macrumors newbie

    Joined:
    Aug 15, 2009
    #12
    BAH! I tried so many times since the hardware up to date program was announced and kept getting that empty cart. I used both firefox and safari. After reading this forum and seeing someone had success with their iphone, I tried it on my ipod touch and it finally worked! Woohoo!
     
  13. milaround macrumors member

    milaround

    Joined:
    Dec 5, 2007
    #13
    Safari and FF did not work for me on my MBP. I kept getting an empty cart.

    Tried it on my 3gs iPhone, and voila, works :)
     
  14. belvdr macrumors 603

    Joined:
    Aug 15, 2005
    #14
    I tried on all sorts of systems. None worked, so I just forked over $29. In the grand scheme, it doesn't matter.
     
  15. PAC88 macrumors 6502

    Joined:
    Apr 23, 2009
    #15
    If I purchase a macbook pro this week before friday will it come with a snow leopard disc or do I have to wait until friday to get that?
     
  16. belvdr macrumors 603

    Joined:
    Aug 15, 2005
    #16
    For folks who bought Apple machines after June 7, 2009:

    http://www.apple.com/macosx/uptodate

    EDIT: I had replied to someone asking what the program was. I have no idea where that post went.
     
  17. HardHatMac9 macrumors regular

    Joined:
    Jun 2, 2004
    #17
    I'm wondering the same thing! :confused::confused::confused:
     
  18. jpur macrumors member

    Joined:
    Oct 15, 2008
    #18
    Of all the web browsers in all the world...

    I tried getting this to work with Safari, Firefox, and Chrome. Unbelievably, this only worked when I used Internet Explorer under Windows XP via Fusion.

    Gotta love irony.
     
  19. midgetsanchez macrumors regular

    Joined:
    Jun 9, 2009
    #19
    Same issue here. I even called up Apple and they were stumped about it. Gonna try in internet explorer next.
     
  20. Old Muley macrumors 6502a

    Old Muley

    Joined:
    Jan 6, 2009
    Location:
    Titletown USA
    #20
    Got It To Work

    Here's what I did to get it to work. Don't us the links for purchases from the Apple Online Store, but rather use the Apple Retail Store/Authorized reseller links. Once I got in, I put "Apple Online" for the company, and Cupertino, CA for the city/state. My order went through without a hitch.
     

    Attached Files:

  21. pmcb macrumors member

    Joined:
    Nov 3, 2008
    #21
    i was unable to get it to work on my umbp, however i was able to order from my roommates asus netbook with ie. :rolleyes:, thanks apple
     
  22. firegun9 macrumors newbie

    Joined:
    Oct 16, 2008
    #22
    I bought my umbp at 8/8.
    And I am totally fine with 10.5.8 now.

    The web page says the Up-To-Date program ends at Dec 26, 2009.

    So in theory, if I want a little big longer, and buy it before 12/26, will I get a 10.6.1 DVD?
     
  23. belvdr macrumors 603

    Joined:
    Aug 15, 2005
    #23
    Didn't work for me either.
     

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