Snow Leopard up-to-date program not working?

Discussion in 'MacBook Pro' started by NovemberWhiskey, Aug 14, 2009.

  1. NovemberWhiskey macrumors 68030


    May 18, 2009
    When I click on the link on the Apple Store webpage, it just asks me to sign in to my account. Once I do that, it takes me to my cart which says empty.

    I qualify for the program, and I purchased the unit online through the ADC store.
  2. rme macrumors regular

    Jul 19, 2008
    Had the same problem.
    I then switched to Firefox, and was able to order it.
  3. NovemberWhiskey thread starter macrumors 68030


    May 18, 2009
    That's weird. I am using FFx and still getting that problem.
  4. MacModMachine macrumors 68020


    Apr 3, 2009
    same here...wont work on ffx or safari..

    i used my iphone and it works great.
  5. Andrew Henry macrumors 6502a

    Mar 4, 2008
    I just bought my MBP less than an hour ago, and I just did the Up-To-Date program, and everything worked on FF.


  6. MacModMachine macrumors 68020


    Apr 3, 2009
    seems to be a cookie issue....

    i love cookies...but they have let me down....

    anyways...dont bother calling apple...there clueless about the up to date program....3 times they told me...well snow leopard is not out yet so you cant preorder it

    which makes no sense at all.....i thought that was what a preorder is...for somthing not out.
  7. tastychicken macrumors member

    Sep 30, 2008
    i also tried and i could not order it using Internet Explorer. It just shows up as empty in my shopping cart.

    edit- i used Firefox and it actually worked this time. I placed my order
  8. pmcb macrumors member

    Nov 3, 2008
    yeah it worked for me when i didnt have 10 bucks on my card, now that i'm ready to order it doesn't work...any tips? i would rather not send in the form...
  9. DoctorPeppers macrumors newbie


    Aug 14, 2009
    i was having the same problem. i entered all my information and then my cart would appear as empty. but then i noticed i was doing it wrong. if you read the text you can see that the left hand side is if you bought the mac online. right hand side is if you bought it in a store. i bought mine at an apple store and was clicking the link on the left. once i used the link on the right it worked! hope this helps
  10. bfc macrumors member

    Jan 28, 2009
    The irony is, I needed to use IE6 on my work laptop to get it to work! It would come up with an empty cart when I tried using Safari and Firefox 3.5 on my Mac.
  11. yadmonkey macrumors 65816


    Aug 13, 2002
    Western Spiral
    Didn't work for me in Safari or Firefox either. Using this thread as inspiration, I booted to IE in Parallels and it worked... can't say I'm impressed.
  12. tenchim86 macrumors newbie

    Aug 15, 2009
    BAH! I tried so many times since the hardware up to date program was announced and kept getting that empty cart. I used both firefox and safari. After reading this forum and seeing someone had success with their iphone, I tried it on my ipod touch and it finally worked! Woohoo!
  13. milaround macrumors member


    Dec 5, 2007
    Safari and FF did not work for me on my MBP. I kept getting an empty cart.

    Tried it on my 3gs iPhone, and voila, works :)
  14. belvdr macrumors 603

    Aug 15, 2005
    I tried on all sorts of systems. None worked, so I just forked over $29. In the grand scheme, it doesn't matter.
  15. PAC88 macrumors 6502

    Apr 23, 2009
    If I purchase a macbook pro this week before friday will it come with a snow leopard disc or do I have to wait until friday to get that?
  16. belvdr macrumors 603

    Aug 15, 2005
    For folks who bought Apple machines after June 7, 2009:

    EDIT: I had replied to someone asking what the program was. I have no idea where that post went.
  17. HardHatMac9 macrumors regular

    Jun 2, 2004
    I'm wondering the same thing! :confused::confused::confused:
  18. jpur macrumors member

    Oct 15, 2008
    Of all the web browsers in all the world...

    I tried getting this to work with Safari, Firefox, and Chrome. Unbelievably, this only worked when I used Internet Explorer under Windows XP via Fusion.

    Gotta love irony.
  19. midgetsanchez macrumors regular

    Jun 9, 2009
    Same issue here. I even called up Apple and they were stumped about it. Gonna try in internet explorer next.
  20. Old Muley macrumors 6502a

    Old Muley

    Jan 6, 2009
    Titletown USA
    Got It To Work

    Here's what I did to get it to work. Don't us the links for purchases from the Apple Online Store, but rather use the Apple Retail Store/Authorized reseller links. Once I got in, I put "Apple Online" for the company, and Cupertino, CA for the city/state. My order went through without a hitch.

    Attached Files:

  21. pmcb macrumors member

    Nov 3, 2008
    i was unable to get it to work on my umbp, however i was able to order from my roommates asus netbook with ie. :rolleyes:, thanks apple
  22. firegun9 macrumors newbie

    Oct 16, 2008
    I bought my umbp at 8/8.
    And I am totally fine with 10.5.8 now.

    The web page says the Up-To-Date program ends at Dec 26, 2009.

    So in theory, if I want a little big longer, and buy it before 12/26, will I get a 10.6.1 DVD?
  23. belvdr macrumors 603

    Aug 15, 2005
    Didn't work for me either.

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