Snow Leopard Up2Date Problem

Discussion in 'macOS' started by MyDesktopBroke, Jun 19, 2009.

  1. MyDesktopBroke macrumors 6502

    Jun 2, 2007
    When I go to the up to date program, it says, "if you purchased a mac directly from the online store, chose one of these links." Under it is one labeled "us costumers (that's me!). When I click on it, it asks me to log in. I do so, and it takes me to an empty cart. I have cookies enabled, which is the only solution they provide on that page. Even if I log into my Apple ID beforehand, it still asks me to log in, then brings me to the empty cart anyway.

    The thing is, before I got my new MBP (which I needed to serial number from), I got to the page that asked me to enter the number to complete registration. Now I can't seem to get back to it.
  2. redking31591 macrumors 6502

    Jul 10, 2008
    why are you trying to register now. Are you supposed to do it as soon as you get your computer? Shouldn't you just wait for snow leopard to come out?
  3. Peace macrumors Core


    Apr 1, 2005
    Space--The ONLY Frontier

    I called Apple about this and that's exactly what you're supposed to do. Wait until SL comes out then do the up-to-date thing.
  4. RED™ macrumors regular


    Nov 18, 2008
    Near German Black Forest
    Well I ordered it right after my MBP arrived and it worked perfectly. My copy of SL is in my cart waiting to be delivered ;)
  5. MyDesktopBroke thread starter macrumors 6502

    Jun 2, 2007
    As I understood it, all Leopard users will get Snow Leopard for 29.99. However, if you preorder it within 90 days of buying a new computer, up until Snow Leopard comes out, you get it for 9.99

    Apple Insider

    I just got my new MBP (which qualifies), so I wanted in on this deal.
  6. CashGap macrumors 6502


    Sep 15, 2007
    Music City, USA
    Sure sounds cookie related.

    Login to your machine as "Guest". Go to the link. I'll bet you can order it with no problem.

    If so, delete the Apple store related cookie(s).

  7. Peace macrumors Core


    Apr 1, 2005
    Space--The ONLY Frontier
    I tried this 5 times over the last 3 days and each time it showed an empty cart.
    Well last night I went to order something from Apple and went I got to check out it listed SIX upgrades. I changed it to one and when I checked out it said I wasn't eligible because I had ordered it 6 times already.

    Something whacky about that system.
  8. xlii macrumors 68000


    Sep 19, 2006
    Millis, Massachusetts
    I bought a qualifying mac from the online store last week and I get the same screen you do. It's broken or just hasn't been set up yet. Three months for me puts me at about September 20th. Lets see if this gets taken care of in the next 2 weeks. Lots of Apple employees are on vacation this week. Maybe the one who was setting this up will finish the job when he returns.
  9. vanc macrumors 6502

    Nov 21, 2007
    Use the Apple Retail Store option. Choose one store nearest to you and input your serial number and model. I tried with the online store and got the same empty cart. My $9.99 SL is now in my order list.
  10. wdmeuk macrumors newbie

    Jun 19, 2009
    Thanks :D

    I ordered my mac online and had the basket issue. After following the retail store option link i just put "Apple Store" in the store name and it verified my serial number successfully. Snow Leopard is now on its way to me for £7.95!

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