Snugg flip case & Snugg customer service

Discussion in 'iPhone Accessories' started by jr866gooner, Jun 1, 2015.

  1. jr866gooner macrumors 65816

    jr866gooner

    Joined:
    Aug 24, 2013
    #1
    I must say that I have potentially ( I say that and will confirm when I receive replacement) received excellent customer service from Snugg. In my excitement to try out my new magpul case I took my phone out of my Snugg flip case, upon removing the phone the thin plastic along the top edge near the camera fractured. Only a little but enough to annoy me. Now this will over tube loosen more and there is the feel of play in that part now so I emailed Snugg.

    They replied within the hour asking for photos so I provided and photo along with purchase ref.

    I got a reply to say they are very sorry and that they will send a replacement asap.

    I enquired about the return of the current one, or should I dispose? They simply said get rid..

    Now I'm not sure if it's gonna bug me but I'm gonna keep the old one and see if it gets worse but I will end up using the new one soon I'm sure.

    I just wanted to say how pleased I am to have bought a Snugg case and how once you register your purchase you really do get life time warranty!
     
  2. jr866gooner thread starter macrumors 65816

    jr866gooner

    Joined:
    Aug 24, 2013
    #2
    Dropped my phone this evening on my bike riding (slowly) and as I was trying to flip the cover back over I dropped it and to my shock the impact was on the corner and it survived no problem! Slight scuff on the leather on the corner and the plastic is a little scuffed but hardly noticeable.. First time ive ever dropped this phone on concrete and this case protected it a treat!
     

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