iPhone X So, a man walks into an Apple store.....

Janeilfen

macrumors regular
Original poster
Feb 11, 2018
130
34
egged on by his wife, who insists she buy him a new iPhone XS for his significant birthday. They look at the phones and play with them. They notice there are very few staff about, but lots of people just standing around as if waiting for a bus. They decide to approach the member of staff who is manning (womaning in this case) the front door. She explains to them that to buy the XS, they have to be given a time slot. They are given a time slot of half an hour from now, and it will expire half an hour after that. Fair enough, so we say we will go and do some more shopping and return at the allotted time. She says if we leave the store we will not be seen when we return. WTF! So now they realise why all the people are standing around, apparently not waiting for a bus, but waiting to give Apple heaps of cash. We are not happy with this Apple attitude and told the staff member to cancel the appointment and left the store.
Now I must tell you that I am an Apple person. All our tech is Apple, if at all possible. We like Apple products and are (usually) prepared to pay some of the extortionate costs involved in having those products. But you know what, that experience has left a bitter taste in my mouth. I wouldn’t go so far as to say that I would sell all our Apple kit and go over to the other side. Or would I?
I wonder if all those iSheep are all still herded together in the store? And yes, I am probably an iSheep as well.
 

Diorama

macrumors 6502a
Oct 6, 2017
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918
What did you want to happen, OP? How could Apple have handled this to your satisfaction? Letting you skip the line?
 

jk1211

macrumors 6502a
Sep 13, 2018
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Bye Felicia?

Not sure what you want. They were clearly busy and gave you a time only 30 min out to be ready.

They likely dont want to be, or have been having problems with, giving out times and people going to wander the mall and forget showing up late or not at all
 
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Knowlege Bomb

macrumors 604
Feb 14, 2008
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Madison, WI
Bye Felicia?

Not sure what you want. They were clearly busy and gave you a time only 30 min out to be ready.

They likely dont want to be, or have been having problems with, giving out times and people going to wander the mall and forget showing up late or not at all
Why is everybody here so snide?

I was at my local Apple Store a couple of weeks ago to pick up my watch and I heard them giving people the option of receiving a text when their appointment time was approaching. They had no problem with people walking out and returning later.

This is not typical and the OP has every right to be miffed.
 

jk1211

macrumors 6502a
Sep 13, 2018
748
1,872
Why is everybody here so snide?

I was at my local Apple Store a couple of weeks ago to pick up my watch and I heard them giving people the option of receiving a text when their appointment time was approaching. They had no problem with people walking out and returning later.

This is not typical and the OP has every right to be miffed.
Because this is first world problems, I had to wait 30 min. God forbid. Incredibly petty.

And then, "oh yeh, oh yeh, Ill show you Apple and sell ALL of your stuff off (that I already paid you for)" It's ridiculous.
 

now i see it

macrumors 603
Jan 2, 2002
5,185
10,526
All those people milling about were actually "waiting in line" inside the store to buy something. Instead of a long line, they're allowed to mill about. Selling an iPhone isn't the same as selling a lightning cable. Each transaction takes quite a bit of time.
 
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Steve686

macrumors 68040
Nov 13, 2007
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US>FL>Miami/Dade>Sunny Isles Beach>Condo
Why is everybody here so snide?

I was at my local Apple Store a couple of weeks ago to pick up my watch and I heard them giving people the option of receiving a text when their appointment time was approaching. They had no problem with people walking out and returning later.

This is not typical and the OP has every right to be miffed.
What’s not typical is someone saying they are going to sell all of their Apple products because they had to wait 30 minutes for a launch product specialist. Sounds like a teenager threatening to run away if they don’t get their way.
 

Knowlege Bomb

macrumors 604
Feb 14, 2008
6,771
2,682
Madison, WI
I love that you didn’t even attempt to wait because you may well have been seen a lot sooner than that 30 minute quote.

One reason why you may have been seen sooner? Because they aren’t trying to constantly hunt people down who leave the store to do more shopping when given such a trivially short wait time.
Not everybody has time to sit around twiddling their thumbs for a half hour. There's no way he could have known whether he'd wait the full quoted time or be seen earlier.

Again, people being snide and condescending for no reason.
[doublepost=1538498049][/doublepost]
What’s not typical is someone saying they are going to sell all of their Apple products because they had to wait 30 minutes for a launch product specialist. Sounds like a teenager threatening to run away if they don’t get their way.
That I will not defend. I can see that being reasonable at the scene but going home to post about it and making threats like that to a forum full of strangers is a bit silly.
 

jk1211

macrumors 6502a
Sep 13, 2018
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Not everybody has time to sit around twiddling their thumbs for a half hour. There's no way he could have known whether he'd wait the full quoted time or be seen earlier
But its cool to accept waiting for a doctor, dentist, DMV, etc. It's first come first serve (or first appointment and when done you get served). You spending money makes no more important than the person in front spending their money.

It is not instant gratification Im going to threaten to sell all my stuff.
 
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simplynando

macrumors 6502
Aug 15, 2016
331
301
Las Vegas, Nevada
Why is everybody here so snide?

I was at my local Apple Store a couple of weeks ago to pick up my watch and I heard them giving people the option of receiving a text when their appointment time was approaching. They had no problem with people walking out and returning later.

This is not typical and the OP has every right to be miffed.
Agreed. Everyone seems to be so snooty lately. I've always had the option to return at my scheduled time. A customer's time is valuable. There's only so much time you can spend in an Apple store looking at cases and computers until you get bored, that typically happens within 10 minutes...and their chairs/benches are really uncomfortable. Also, I've NEVER had a time at Apple (phone pickup, Genius Bar appointment, regular purchase) that started on time without me having to wait around, so he's probably looking at a time further than 30 minutes away.

Apple definitely can send a text message when his time is nearing, I've had that done plenty of times. They're just trying to get him to stand around and spend more money while he waits.
 

Steve686

macrumors 68040
Nov 13, 2007
3,438
1,370
US>FL>Miami/Dade>Sunny Isles Beach>Condo
No everybody has time to sit around twiddling their thumbs for a half hour. There's no way he could have known whether he'd wait the full quoted time or be seen earlier.

Again, people being snide and condescending for no reason.
All of his tech is Apple and he has no idea about waiting 30 minutes in an Apple Store?

There is something called desire and will. If you are passionate enough about a product, you do what it takes to obtain that product. If you have to wait and twiddle your thumbs for 30 measly minutes. You do it.

My god man. I used to wait in line outside of an AT&T store for 18 hours to get an iPhone on launch day.
 
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Jordan921

macrumors 601
Jul 7, 2010
4,669
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Bay Area
Why is everybody here so snide?

I was at my local Apple Store a couple of weeks ago to pick up my watch and I heard them giving people the option of receiving a text when their appointment time was approaching. They had no problem with people walking out and returning later.

This is not typical and the OP has every right to be miffed.
It wasn’t like he had to wait an hour. It was 30mins and who knows he coulda probably been seen sooner.
 
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jk1211

macrumors 6502a
Sep 13, 2018
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Petty? If half the restaurants in town can text me or give me a pager to walk around with while I wait for an opening, the world's largest and most successful tech company should be able to manage wait lines without forcing you to remain in their store.
Yes petty, its a freakin phone. A toy. God forbid you have to wait a few minutes; and if they got done with the people ahead sooner, say in 15 min, they wouldve taken him. EXACT same as a restaurant.

Maybe they said 30 min to be safe but knew itd be much sooner by who was ahead so suggested not leaving.

Could've made an appointment ahead of time online too and shown up at that time and not waited at all.
 

MattEcho

macrumors member
Feb 19, 2011
39
10
It's not petty...sheesh. You could say the same about most basics of good customer service. The reason why many of us became Apple converts is because of Apple tending to the little (petty!) things.
 
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jk1211

macrumors 6502a
Sep 13, 2018
748
1,872
It's not petty...sheesh. You could say the same about most basics of good customer service. The reason why many of us became Apple converts is because of Apple tending to the little (petty!) things.
Sh*t happens, people who were there first are waiting for their service first and it's phone launch month. MANY others trying to get theirs too. First come first serve; there are only SO many people there to help everyone at one time.

So yes, it's petty to cancel your appointment when you're already there, walk out, and threaten to sell all of your stuff. And its a freakin cell phone, not bread and water needed right now to live; not even my current one is broken and I cant get my work done losing money.

First world problems, tell that to people in the Carolinas who have flood damage and maybe no power still. THAT is devastating, not petty I have to wait 30 min to get my new toy.
 
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