iPhone X So, a man walks into an Apple store.....

Discussion in 'iPhone' started by Janeilfen, Oct 2, 2018.

  1. Janeilfen macrumors newbie

    Joined:
    Feb 11, 2018
    #1
    egged on by his wife, who insists she buy him a new iPhone XS for his significant birthday. They look at the phones and play with them. They notice there are very few staff about, but lots of people just standing around as if waiting for a bus. They decide to approach the member of staff who is manning (womaning in this case) the front door. She explains to them that to buy the XS, they have to be given a time slot. They are given a time slot of half an hour from now, and it will expire half an hour after that. Fair enough, so we say we will go and do some more shopping and return at the allotted time. She says if we leave the store we will not be seen when we return. WTF! So now they realise why all the people are standing around, apparently not waiting for a bus, but waiting to give Apple heaps of cash. We are not happy with this Apple attitude and told the staff member to cancel the appointment and left the store.
    Now I must tell you that I am an Apple person. All our tech is Apple, if at all possible. We like Apple products and are (usually) prepared to pay some of the extortionate costs involved in having those products. But you know what, that experience has left a bitter taste in my mouth. I wouldn’t go so far as to say that I would sell all our Apple kit and go over to the other side. Or would I?
    I wonder if all those iSheep are all still herded together in the store? And yes, I am probably an iSheep as well.
     
  2. Donnation macrumors demi-god

    Donnation

    Joined:
    Nov 2, 2014
    #2
    Yeah it’s their policy when a new phone launches because of demand. Order it online and schedule a pickup. Not much really to be bitter about, that’s the way it is.
     
  3. JoeTomasone macrumors 6502a

    Joined:
    Aug 8, 2014
    #3
    Or walk into Best Buy and walk out 30 minutes later with a fully activated phone and your old one traded in.
     
  4. Jordan921 macrumors 601

    Jordan921

    Joined:
    Jul 7, 2010
    Location:
    Bay Area
    #4
    Your money your choice. It was only 30mins wait.
     
  5. Diorama macrumors 6502a

    Joined:
    Oct 6, 2017
    #5
    Or walk into the Apple store and do the same.
     
  6. Geert76 macrumors 68000

    Joined:
    Feb 28, 2014
    Location:
    the Netherlands
    #6
    you should know that you must feel lucky to spend money at the Apple Store, the staff gives you this special feeling that you are allowed/the choosen, to throw some money at them
     
  7. Diorama macrumors 6502a

    Joined:
    Oct 6, 2017
    #7
    What did you want to happen, OP? How could Apple have handled this to your satisfaction? Letting you skip the line?
     
  8. Knowlege Bomb macrumors 603

    Knowlege Bomb

    Joined:
    Feb 14, 2008
    Location:
    Madison, WI
    #8
    Or, you know, being able to go get a coffee or a muffin while you wait for your time to come up. It makes absolutely no sense for you to lose your spot in the queue if you leave the store.
     
  9. jk1211 macrumors 6502

    Joined:
    Sep 13, 2018
    #9
    Bye Felicia?

    Not sure what you want. They were clearly busy and gave you a time only 30 min out to be ready.

    They likely dont want to be, or have been having problems with, giving out times and people going to wander the mall and forget showing up late or not at all
     
  10. Knowlege Bomb macrumors 603

    Knowlege Bomb

    Joined:
    Feb 14, 2008
    Location:
    Madison, WI
    #10
    Why is everybody here so snide?

    I was at my local Apple Store a couple of weeks ago to pick up my watch and I heard them giving people the option of receiving a text when their appointment time was approaching. They had no problem with people walking out and returning later.

    This is not typical and the OP has every right to be miffed.
     
  11. Steve686 macrumors 68040

    Steve686

    Joined:
    Nov 13, 2007
    Location:
    US>FL>Miami/Dade>Sunny Isles Beach>Condo
    #11
    I love that you didn’t even attempt to wait because you may well have been seen a lot sooner than that 30 minute quote.

    One reason why you may have been seen sooner? Because they aren’t trying to constantly hunt people down who leave the store to do more shopping when given such a trivially short wait time.
     
  12. Knowlege Bomb macrumors 603

    Knowlege Bomb

    Joined:
    Feb 14, 2008
    Location:
    Madison, WI
  13. jk1211 macrumors 6502

    Joined:
    Sep 13, 2018
    #13
    Because this is first world problems, I had to wait 30 min. God forbid. Incredibly petty.

    And then, "oh yeh, oh yeh, Ill show you Apple and sell ALL of your stuff off (that I already paid you for)" It's ridiculous.
     
  14. now i see it macrumors 68040

    Joined:
    Jan 2, 2002
    #14
    All those people milling about were actually "waiting in line" inside the store to buy something. Instead of a long line, they're allowed to mill about. Selling an iPhone isn't the same as selling a lightning cable. Each transaction takes quite a bit of time.
     
  15. Steve686 macrumors 68040

    Steve686

    Joined:
    Nov 13, 2007
    Location:
    US>FL>Miami/Dade>Sunny Isles Beach>Condo
    #15
    What’s not typical is someone saying they are going to sell all of their Apple products because they had to wait 30 minutes for a launch product specialist. Sounds like a teenager threatening to run away if they don’t get their way.
     
  16. Knowlege Bomb macrumors 603

    Knowlege Bomb

    Joined:
    Feb 14, 2008
    Location:
    Madison, WI
    #16
    Not everybody has time to sit around twiddling their thumbs for a half hour. There's no way he could have known whether he'd wait the full quoted time or be seen earlier.

    Again, people being snide and condescending for no reason.
    --- Post Merged, Oct 2, 2018 ---
    That I will not defend. I can see that being reasonable at the scene but going home to post about it and making threats like that to a forum full of strangers is a bit silly.
     
  17. jk1211 macrumors 6502

    Joined:
    Sep 13, 2018
    #17
    But its cool to accept waiting for a doctor, dentist, DMV, etc. It's first come first serve (or first appointment and when done you get served). You spending money makes no more important than the person in front spending their money.

    It is not instant gratification Im going to threaten to sell all my stuff.
     
  18. simplynando macrumors 6502

    simplynando

    Joined:
    Aug 15, 2016
    Location:
    Nevada
    #18
    Agreed. Everyone seems to be so snooty lately. I've always had the option to return at my scheduled time. A customer's time is valuable. There's only so much time you can spend in an Apple store looking at cases and computers until you get bored, that typically happens within 10 minutes...and their chairs/benches are really uncomfortable. Also, I've NEVER had a time at Apple (phone pickup, Genius Bar appointment, regular purchase) that started on time without me having to wait around, so he's probably looking at a time further than 30 minutes away.

    Apple definitely can send a text message when his time is nearing, I've had that done plenty of times. They're just trying to get him to stand around and spend more money while he waits.
     
  19. Steve686 macrumors 68040

    Steve686

    Joined:
    Nov 13, 2007
    Location:
    US>FL>Miami/Dade>Sunny Isles Beach>Condo
    #19
    All of his tech is Apple and he has no idea about waiting 30 minutes in an Apple Store?

    There is something called desire and will. If you are passionate enough about a product, you do what it takes to obtain that product. If you have to wait and twiddle your thumbs for 30 measly minutes. You do it.

    My god man. I used to wait in line outside of an AT&T store for 18 hours to get an iPhone on launch day.
     
  20. scrappygolucky macrumors member

    Joined:
    Sep 15, 2018
    #20
    Petty? If half the restaurants in town can text me or give me a pager to walk around with while I wait for an opening, the world's largest and most successful tech company should be able to manage wait lines without forcing you to remain in their store.
     
  21. Jordan921 macrumors 601

    Jordan921

    Joined:
    Jul 7, 2010
    Location:
    Bay Area
    #21
    It wasn’t like he had to wait an hour. It was 30mins and who knows he coulda probably been seen sooner.
     
  22. bodonnell202 macrumors 65816

    bodonnell202

    Joined:
    Jan 5, 2016
    Location:
    Calgary, Alberta, Canada
    #22
    It's fair that they have to wait their turn, but if they are giving out appointments why make people stand around in the Apple Store? That's just bad policy.
     
  23. jk1211 macrumors 6502

    Joined:
    Sep 13, 2018
    #23
    Yes petty, its a freakin phone. A toy. God forbid you have to wait a few minutes; and if they got done with the people ahead sooner, say in 15 min, they wouldve taken him. EXACT same as a restaurant.

    Maybe they said 30 min to be safe but knew itd be much sooner by who was ahead so suggested not leaving.

    Could've made an appointment ahead of time online too and shown up at that time and not waited at all.
     
  24. MattEcho macrumors member

    Joined:
    Feb 19, 2011
    #24
    It's not petty...sheesh. You could say the same about most basics of good customer service. The reason why many of us became Apple converts is because of Apple tending to the little (petty!) things.
     
  25. jk1211, Oct 2, 2018
    Last edited: Oct 2, 2018

    jk1211 macrumors 6502

    Joined:
    Sep 13, 2018
    #25
    Sh*t happens, people who were there first are waiting for their service first and it's phone launch month. MANY others trying to get theirs too. First come first serve; there are only SO many people there to help everyone at one time.

    So yes, it's petty to cancel your appointment when you're already there, walk out, and threaten to sell all of your stuff. And its a freakin cell phone, not bread and water needed right now to live; not even my current one is broken and I cant get my work done losing money.

    First world problems, tell that to people in the Carolinas who have flood damage and maybe no power still. THAT is devastating, not petty I have to wait 30 min to get my new toy.
     

Share This Page

98 October 2, 2018