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So Apple are a bunch of liars now?
- Thread starter UBS28
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The problem with your logic is Apple advertise their computers as top of the line. Average consumer bought into this and bought a $3000 computer. That is what I call misleading. And this kind of problems had been ongoing for almost a decade. It is always a design or manufacturing defect. If you are any other computer manufacturer, you will be out of business a LONG time ago. You may not like Windows, you can always run Linux on it. with Apple’s problem, you have a machine that is not working at all. In short, youare dead in the water.
Often? Hmmm... I literally code for 12-16 hours almost everyday and probably have it jump 1 or 2 times per day. Typically when I'm trying to do a three handed shortcut. I would not count that often.
Ahhh... I do have tap to click checked ( not the default ).
Overall, I see this as a by-product of Apple's unnatural obsession with making their products as thin as possible. It forced them to redesign the keyboard, and they settled on a design that is less than reasonably robust... it's the same obsession that gave us those ugly camera bumps on the backs of our iPhones (and, arguably, the whole "bend-gate" drama).
With all due respect, your situation does not sound like any kind of 'manufacturing defect' ... more a combination of your "fat palming" along with a configuration option ("tap to click")...
With all due respect, your situation does not sound like any kind of 'manufacturing defect' ... more a combination of your "fat palming" along with a configuration option ("tap to click")...
Most people have no trouble with these laptops. For people who do have issues, they will fix them. You don't seem to know what the word fraud means.
Have a nice day.
In retrospect, the post was harsh.
I've been hit with numerous Apple screw-ups, that they either acknowledged too late, or never at all. The amount of "It's not an issue" attitude here during those incidents and during this one, is disheartening at the very least. Sorry I lumped you in with the totally heartless defender-bots.
Just because Apple now admits to some keyboards having problems, that doesn't mean that all keyboards produced for the products named are or where defective at the time of purchase, nor does it mean that all Apple employees knew of said problems ahead of time, and lied to customers like yourself to garner a sale.
The problem with your thinking is it is wrapped in logical fallacy, which is anything but logical. As such, your OP is worthless.
Most valuable company in the world publicly acknowledges a problem.
Forum acolytes reason that this doesn't mean it's widespread.
Never change guys, lol.
Forum acolytes reason that this doesn't mean it's widespread.
Never change guys, lol.
I really wanted to upgrade my 2012 to a 2017. Hearing about the issues with the keyboard I waited and waited. Finally, going into the Apple store I wanted assurance that they were planning on fixing it, I asked an employee if they have addressed the issues with the keyboard yet. He said shyly that he had never heard of any keyboard issues. However, I could tell damn well he knew what I was talking about. I left there with a new opinion of Apple, and frankly quite disappointed that he had lied to me. That's shady.
However, to play devil's advocate, what percentage would be considered a "problem"? Second to that, other than Apple, who has a large enough sample of these laptops to gauge a failure rate?
I'm just glad these class action lawsuits and online petition have forced Apple (IMO) into covering these keyboards. I feel bad for those who paid all the money for one and had to pay out of pocket for the top case replacement.
However, to play devil's advocate, what percentage would be considered a "problem"? Second to that, other than Apple, who has a large enough sample of these laptops to gauge a failure rate?
I'm just glad these class action lawsuits and online petition have forced Apple (IMO) into covering these keyboards. I feel bad for those who paid all the money for one and had to pay out of pocket for the top case replacement.
Consumer advocacy. Ever heard the term?
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How do you know this? Please provide the survey or statistics you have been keeping regarding the matter.
Please provide the survey proving that most of the users ARE suffering with problems.
I would think not many users would start a thread here to say "my MacBook Pro is working perfectly, what is all the fuss about", don't you agree?
I'll concede that it is however a known issue, and Apple's latest (hell, probably all of them) computers have been known to have them - see Staingate, 2015 MB keyboard failing, etc, and that the onlylaptops with no known issues have been the 2012 MBP non-retina and the MB Air. The leap to "most users are suffering from issues" is quite large though
every tech company is a bunch of liars according to your definition. May be we can say, apple are 'Good Liars'. no company product provides at least 50% off the things its promised in marketing.
In our office, happens a lot. We have tried all types of solutions from Tyvek to duct tape. About the only solution to date is to go back to high school typing class: meaning type with your palms and writs raised ALL the time.
if it wasn't for the weird camera placement and the OS, I would be using the Dell XPS's we have purchased as a result of the poor QC and experience on the late 2016 MBP's.
You are spot on. It is not a design error. I was pointing out the ONLY complaint is the fat palming; which is PEBKAC.
None of the 15 or so MBPr15 have had a keyboard issue and we have some pretty abusive users. One destroyed a display by slamming the lid shut with a pencil tucked neatly along the air intake, above the keyboard. I'll let you know how the new 2017 keyboards hold up, handed them out Friday.
I'm not sure how you can expect any sales person to do anything other than say positive things about what they are trying to sell. Otherwise, they wouldn't employed at that place, at least for long.
My daughter's 2016 13-MBPtb suffered keyboard failure within a few months of purchase. Now that Apple has an extended repair program, I have a better understanding of the issue, which can avoided by not eating near the computer. This is unlikely for a college student - indeed, she is seeing signs that it may need repair again.
Reminds me of a time many years ago when some Japanese car makers had to have a seat belt recall. It seems the American customers had trouble keeping food out of them, unlike the Japanese drivers are the time, who apparently would never dream of such a thing).
Fraud? Probably not. But if you can find an attorney to take the case, go get 'em!
I think the food thing is either inconclusive or just one of the potential risk factors. There are plenty of people eating around their MBPs who aren't having problems (myself included). Outside of Apple, I don't think anyone truly know exactly why the keyboards are prone to failure.
Keyboards are not as simple as people think they are.
(Cue old untuned piano now)
♫ Let me tell you a story....about a computer company from old♫
♫ They will risk fame and glory.......to sell phones that cost more than gold♫
© Expobill 2018
♫ Let me tell you a story....about a computer company from old♫
♫ They will risk fame and glory.......to sell phones that cost more than gold♫
© Expobill 2018
I think it's pretty safe to say that most people aren't having problems. Every person on your street and their dog would be able to recite to you all the problems that people are having if more than 50% of buyers of an Apple product were having problems.
Possibly the number of people having problems is quite high, but certainly nowhere near a majority status. 5% would already be a very high number. 10% would be catastrophically high.
Had a older Samsung Android phone with battery problems. The removable battery swelled up and couldn’t hold a charge for more than 10 minutes. Obviously “It happened to me, so it’s definitely a big deal” /s
I'm more impressed that OP went multiple times to Apple Stores around the globe, looking for $3000+ MacBooks on display, only to try to convince/obtain a confession from multiple Specialists that the laptops were a time bomb, only to be shocked when they wouldn't diss their own products.
Holding a massive KeyGate parade in front of the Apple Store would be more effective...
Probably, but without hard numbers we're basically dealing with opinions when saying things like "most users", "5% is high", etc.
The simple fact is that Apple admitted there is something wrong with the butterfly design, as far as the first 12'' Macbook from 3 years ago.
Maybe Apple didn't know about these problems, and will claim incompetence, or maybe Apple intentionally released faulty products. I'm not sure which is worse.
Yes. Look at image below.
A single grain of sand (on the bottom right) has blocked the butterfly mechanism from working.
A single grain of sand (on the bottom right) has blocked the butterfly mechanism from working.
Apple likely knew that the new keyboard would be more problematic than previous models, however got the maths's wrong on the prediction for the potential number of customers affected. Apple's style is to continue, not admit error and quietly work on solving the issue for the next generation, with varying levels success.
Only Apple knows the numbers, and only Apple knows it's own internal biasing to release an extended public repair program. One can reason that number of notebooks affected, growing negativity in tech press & general consumer population, pending legal action that Apple is not in a position to defend are all factors that come into play.
Q-6