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So are all MBP owners with the 8600m GT cards screwed?
- Thread starter jjahshik32
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No reason not to. nVidia is footing the bill
How is Apple extendining the claim period admitting liability? They're acknowledging that there is a problem and that they will deal with it. We already know this is an nVidia defect and nVidia only. Dell and HP owners know this as well.
I suspect mine has failed again for the THIRD time now... and I just had it replaced just over a week ago for the same issue!
I'm taking it in tomorrow for the 'nvidia test' but with the constant freezing with the flashing screen graphics it's like deja-vu. Once or twice is already inconvenient, but I think having it fail three times (and less than a week after replacement) is excessive...
I'm taking it in tomorrow for the 'nvidia test' but with the constant freezing with the flashing screen graphics it's like deja-vu. Once or twice is already inconvenient, but I think having it fail three times (and less than a week after replacement) is excessive...
Just wondering, I have a early 2008 MBP with the same graphics card. But...
I have opened my MBP to replace my optical drive with a second hardware. I did that myself but my 8600m gt is starting to have issues now. Would Apple still fix it for me?
I have opened my MBP to replace my optical drive with a second hardware. I did that myself but my 8600m gt is starting to have issues now. Would Apple still fix it for me?
I don't see why not. I mean unless you really get someone who's having a bad day, there shouldn't be a problem. Like a post earlier, NVIDIA is taking care of the costs, not Apple.
Alright thanks a lot for your answer. I am thinking about bringing it to the Apple Store because sometimes windows and UI elements are displayed in a weird way. Not sure if i can live without my mac for a couple weeks though :/ what I am really hoping for is that they replace my machine for a newer model ^^
Thanks again!
The Apple Store decided to replace my 2007 MBP for a brand-new 15" MBP, requiring only that I purchase a new AppleCare agreement along with it (which I would have done so anyways). With the education discount, it was an exceptional deal and I of course accepted.
It's been a long and gruesome journey with my old machine, but I'm very satisfied with the outcome tonight.
The "my D performance is really good enough because that guy over there got an F" rationale won't work. The fact is that Apple sold us the defective machines. Apple is responsible to us. Apple had the responsibility to resolve the defect and chose to push it onto us with their "liberal" lotteries and repairs with defective parts.
It was nVidia's fault to supply Apple with faulty parts. It was Apple's fault to supply us with computers built with shoddy parts. From our standpoint, it is Apple that needs to take responsibility.
We are not supposed to have to deal with the parts suppliers of companies selling whole units. That's asinine.
It would be like being told by Ford that a defective gas tank isn't something Ford is going to deal with. Instead, customers will have to sue the gas tank maker.
Apple's response has been inadequate, to put it charitably, and frankly has been an exercise in passing the responsibility for the defect onto customers. Customers are the ones who are having to waste time/energy/money dealing with multiple failures -- failures that would have been eliminated with a proper recall. Customers are the ones who have seen their resale value plummet. Customers are the ones who may not even be comfortable giving the laptops away because they can fail at any time.
Maybe some people think driving for 5 hours to an Apple store four times over the course of months or years is no biggie, but some of us expect better customer service, especially when we paid hundreds of dollars extra for AppleCare.
Again, your sentence shows the fact of the situation: "You" can if "you" do X "enough".
We shouldn't have to be the ones who have to do the heavy lifting. This is Apple's problem. They have made it our problem. That's bad business and people need to stop making excuses for it.
Not really excuses; more like facing reality. There are limited consumer protections outside of filing lawsuits that entitle you to anything for buying defective gear.
Doesn't make it right, it just is. Complaining and getting righteously indignant will not change any of that. A blanket recall or wholesale replacement will never happen.
In a world filled with faulty mass produced products Apple does a fair amount better than most. If that's not enough for some folks they can sue or stop buying Apple products. Either way, not much is going to change. The fact remains you must work to get satisfaction or get rid of the machine (I value my time and peace of mind so I dumped the thing long ago). The fact is Apple has done more than others and most consumers are satisfied with that.
Cheers,
While you may or may not be right about this particular case, if everyone followed the logic you expressed here nothing would ever change or ever get done. Change can be brought about and rights are worth fighting for.
Twice, with signs of a possible third failure looming.
But I've also gone through 3 LED displays, 2 top cases, 1 hard drive, and countless other repairs I can't think of right now (I had AppleCare though). The Genius Bar folks were horrified when looking through the repair history.
The last time I came in for repairs, I brought up the idea of a replacement computer- which was rejected. This time, they offered to do so on their own initiative.
lolwut?
Apple KB Article TS2377 said:
Aside from the 17" MBP which was still being produced when nVidia *publicly acknowledged* that this was an issue, The uMBP was being produced with the 9400 and 9600m gt variants.
Legally, yes, we have no privity to go after nVidia, which is Apple's duty (and hence we have to go to Apple), but you make it seem as if Apple designed the MBP with the defective GPU in mind, back in 2007 (After the ATI switch).
Circular argument to be sure; since most people to sit back and take it (not even bothering to get their particular situation resolved) it could be argued that nothing ever really changes. It took 400+ years to stop most slavery yet human trafficking still exists. If there's a financial incentive to build something "just good enough" that's all you're getting.
Bad products will happen. People will be dis-satisfied. Partial resolutions to mitigate liability will be tendered and some folks will be disappointed/upset.
It is highly unlikely that will change so long as there are no rules/laws or most importantly financial incentives to pursue zero defects. Besides no one would be able to afford products produced when absolutely zero defects were allowed.
Stuff breaks, some get fixed/refunded, some don't, life goes on and people complain. End of line...
Cheers,
I had to get my mobo replaced because my 8600M GT died. I got the $300 flat rate repair for everything and they replaced my battery and optical drive too which was nice.
Hogwash. This was a massive defect, and in any society with rational/logical business practices, the defect would have been mitigated with recall/replacement.
The Nvidia lawsuit makes less sense than what I'm advocating. Consumers shouldn't be suing parts suppliers. They shouldn't be dealing with them. They should be dealing with the companies that sold them the machines. If the companies that bought the faulty parts want to sue, that's their prerogative.
Your "incentive" reasoning could be used to argue that there are no recalls, but there are. Recalls happen, for good reason. The notion that the only time a product should be recalled is when it presents a safety hazard is wrong. A recall should happen when it's the most effective way to solve a problem with defective items. It's more efficient.
The inefficient "solutions" we're seeing are designed to push the responsibility/cost/pain onto us -- off the companies. The argument that we benefit from this because it keeps prices down is amusing to say the least. The people who benefit, perhaps, are stock holders. In any case, there are people who simply can't afford to get screwed, no matter how much rich folk want to hope for luck.
Every one of these GPUs is defective. Every one of them should have been replaced. That's it. No fancy philosophy will change this simple fact.
I wish Apple would have covered the repair cost under the extension plan, but apparently it only applies to the Santa Rosa machines.
yours should have been covered.
Specific products affected:
* MacBook Pro 15-inch and 17-inch models with NVIDIA GeForce 8600M GT graphics processors
o MacBook Pro (17-Inch, 2.4GHz)
o MacBook Pro (15-Inch, 2.4/2.2GHz)
o MacBook Pro (Early 2008)
* These computers were manufactured between approximately May 2007 and September 2008
I thought so too, but they don't cover mine since I have the 2.6GHz processor. I even called Apple and talked to one of the higher up "engineers" and he confirmed that they don't cover it.
Hey guys,
I bought my 15 inch Macbook pro with the 2.2Ghz processor in October 2007. My warranty ran out this past October. In the last 2 months, about 4 or 5 times the screen went blank while i was using it. The backlight stays on as i can adjust the brightness but it is just a black screen. Programs run in the background as well as i can hear music and audio from videos. Usually it would come back in a few minutes or if i put it to sleep by closing the lid and then reopening it. Today its been blank for a few hours now. Ive restarted it a few times. Opened and closed the lid, but nothing works. The backlight remains on but nothing is displayed. What kind of issue is this? Is this an issue with the 8600m GT card that apple might still cover under warranty?
I bought my 15 inch Macbook pro with the 2.2Ghz processor in October 2007. My warranty ran out this past October. In the last 2 months, about 4 or 5 times the screen went blank while i was using it. The backlight stays on as i can adjust the brightness but it is just a black screen. Programs run in the background as well as i can hear music and audio from videos. Usually it would come back in a few minutes or if i put it to sleep by closing the lid and then reopening it. Today its been blank for a few hours now. Ive restarted it a few times. Opened and closed the lid, but nothing works. The backlight remains on but nothing is displayed. What kind of issue is this? Is this an issue with the 8600m GT card that apple might still cover under warranty?
If it doesn't work with an external monitor it's most likely the gpu or logic board to which the gpu is mounted.
They should cover it. Be polite and persistent.
Cheers,