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So are all MBP owners with the 8600m GT cards screwed?
- Thread starter jjahshik32
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If it fails for a third time, you are definitely in line for a replacement MBP unit. Hell, mine failed twice and the Apple Store manager a few months ago decided to offer a replacement unit for me.
Went through hell with that MBP, but the new MBP is a dream.
This post wont vanish until the last of the 8600 GT chip macs are no longer used by anyone. Until then, this thread will continue. What's your problem with it?
That's great to know that there are people out there who have had no issues with it. My first chip failed after 18 months. 18 months has now passed on my second chip. Fingers crossed it continues... !
Well, after lots of finger crossing along with keeping my fan speed cranked way up, my GPU finally failed yesterday.
At first, it was just a slight line of distortion on the right hand side of the screen, but after rebooting to solve the problem, a large area of multicolored lines appeared on the about 25% of the right side of the screen
I made a "genius" appointment, which horrendous traffic caused me to be 20 minutes late for(a routinely 15-20 minute drive turned into an hour), resulting in one of the worst customer service experiences I've ever had. I really loathe stepping foot in an Apple store, and my experience today further reinforced my opinion.
It was my fault for not checking traffic conditions in advance, but most businesses will try and work with the customer without extended debate(which, in the time we wasted going back and forth could have easily been used to complete the diagnosis procedure). As it stands, it will take them 72 hours to run a simple diagnostic program(Apple Hardware Test confirmed the GPU faulty when I ran it).
Hopefully my machine will meet the diagnostic criteria for replacement, otherwise I may be baking my logic board in the near future.
A word to the wise: DO NOT be late for your "genius" appointment!
At first, it was just a slight line of distortion on the right hand side of the screen, but after rebooting to solve the problem, a large area of multicolored lines appeared on the about 25% of the right side of the screen
I made a "genius" appointment, which horrendous traffic caused me to be 20 minutes late for(a routinely 15-20 minute drive turned into an hour), resulting in one of the worst customer service experiences I've ever had. I really loathe stepping foot in an Apple store, and my experience today further reinforced my opinion.
It was my fault for not checking traffic conditions in advance, but most businesses will try and work with the customer without extended debate(which, in the time we wasted going back and forth could have easily been used to complete the diagnosis procedure). As it stands, it will take them 72 hours to run a simple diagnostic program(Apple Hardware Test confirmed the GPU faulty when I ran it).
Hopefully my machine will meet the diagnostic criteria for replacement, otherwise I may be baking my logic board in the near future.
A word to the wise: DO NOT be late for your "genius" appointment!
I had mine replaced. Don't remember exactly when., but it was maybe 2 years.
Other necessary repairs to my 2008 mbp were
Logic board (listed)
CDROM
Display (replaced with a worse one)
Keyboard x2
Trackpad
Top case
Battery
So basically bottom case is all that's left of the original device. I replaced hdd and ram. I initiated a second screen replacement which was approved under AppleCare but got too busy now I'm out of warranty. I was told they may still complete the repair though. I'm just waiting for my gpu to fail again. Hasn't been a great machine but apple support has been good I guess. Glad I bought AppleCare.
Talked to apple and they will not replace the screen despite the repair order being initiated prior to apple care running out, as I expected.
I'm not upset or surprised at that. I will however say between this machine's issues iMac screen issue, iPad screen issue, I'm not interested in buying their products for now. Hopefully they sort out the weak link.
Other necessary repairs to my 2008 mbp were
Logic board (listed)
CDROM
Display (replaced with a worse one)
Keyboard x2
Trackpad
Top case
Battery
So basically bottom case is all that's left of the original device. I replaced hdd and ram. I initiated a second screen replacement which was approved under AppleCare but got too busy now I'm out of warranty. I was told they may still complete the repair though. I'm just waiting for my gpu to fail again. Hasn't been a great machine but apple support has been good I guess. Glad I bought AppleCare.
Talked to apple and they will not replace the screen despite the repair order being initiated prior to apple care running out, as I expected.
I'm not upset or surprised at that. I will however say between this machine's issues iMac screen issue, iPad screen issue, I'm not interested in buying their products for now. Hopefully they sort out the weak link.
My trusty late 2007 15" mbp has started to have distorted/no video issues but only on an occasional basis. After restarting the display is usually fine.
On other occasions, I will restart and it will chime and show a squashed
logo in a low resolution and the screen goes blank. Using my MBA and Screen Sharing, I can view the login screen. Another restart or two and the display comes back to life.
I'm curious to know if the diagnostic tool can detect the fault while the mbp is not showing the problem at that time?
Either way, and to avoid hassle at the genius bar, I guess I should wait for the problem to show up and go straight to the apple store, with a print out of Apple's support page and a bucket load of patience.
On other occasions, I will restart and it will chime and show a squashed
logo in a low resolution and the screen goes blank. Using my MBA and Screen Sharing, I can view the login screen. Another restart or two and the display comes back to life.I'm curious to know if the diagnostic tool can detect the fault while the mbp is not showing the problem at that time?
Either way, and to avoid hassle at the genius bar, I guess I should wait for the problem to show up and go straight to the apple store, with a print out of Apple's support page and a bucket load of patience.
Mine 'finally' failed on me last month.
Woke it up from sleep and the screen was completely black (but could hear the computer working).
Took it into nextbyte the following day, with the document from apple's website (stating the 4 years warranty etc) and got my MBP back in 6 days (got my $75 fee refunded)
Then...
When I got it home, the fans kicked in full-speed the moment I hit the power button. I ignored it for a couple of days until I put a DVD in and the drive didn't recognise it and wouldn't eject it (and I tryed all the ways to eject)
So I took it in again the next day, got it back 6 days later and, again, it was the logicboard! I read over the diagnosis and the repairer damaged the temperature meter or something which made the fans think the computer was running hot, and the CD drive started working again.
Woke it up from sleep and the screen was completely black (but could hear the computer working).
Took it into nextbyte the following day, with the document from apple's website (stating the 4 years warranty etc) and got my MBP back in 6 days (got my $75 fee refunded)
Then...
When I got it home, the fans kicked in full-speed the moment I hit the power button. I ignored it for a couple of days until I put a DVD in and the drive didn't recognise it and wouldn't eject it (and I tryed all the ways to eject)
So I took it in again the next day, got it back 6 days later and, again, it was the logicboard! I read over the diagnosis and the repairer damaged the temperature meter or something which made the fans think the computer was running hot, and the CD drive started working again.
Add my MBP to the list of fatalities!
The display started to distort at intermittent times and now it only lasts a couple minutes after boot. However, I can connect to it still via Remote Desktop and SSH.
Off to the Apple Store tomorrow!
Sending my wife and 7 month old baby, maybe they will just offer a replacement.
The display started to distort at intermittent times and now it only lasts a couple minutes after boot. However, I can connect to it still via Remote Desktop and SSH.
Off to the Apple Store tomorrow!
Sending my wife and 7 month old baby, maybe they will just offer a replacement.
My 2007 MBP finally failed yesterday. On start up, I just get a black screen even though I get the chime and the computer powers up. I purchased it on July 2, 2007. Talking about cutting it close to the 4 year mark!
Took it in to the Apple Store and they agreed to replace the graphics card. The invoice lists it as a $863 repair (free for me, though). Yikes!
Thanks Apple for taking care of the customer and extending it for 4 years. They really didn't have to do that.
Took it in to the Apple Store and they agreed to replace the graphics card. The invoice lists it as a $863 repair (free for me, though). Yikes!
Thanks Apple for taking care of the customer and extending it for 4 years. They really didn't have to do that.
The graphics card is on the main logic board, which is about $800, so that's about right.
Just lost my 2008 15" yesterday
Wife was using it to read work email. Put it to sleep like we always do, I went to open it 2 hours later and black screen with sleep light fully on. Held down the power button to reboot and I could hear it boot but no display - and no working keyboard. So, I couldn't do a PRAM reset, couldn't get into target mode, etc. I tried 6-7 times rebooting, taking out and replacing battery...everything I could think of. Nothing worked.
Took it in to Apple Store this afternoon. Guy brought out the Nvidia test drive (I mentioned it right off the bat that I was expecting this to be the problem). He tried three times, even using a backup Nvidia drive. Nothing. Since the keyboard wouldn't work, there was no way to get the drive going (sleep light stayed fully lit). Took it to the back of the store - I'm still curious what they actually test back there - and roughly 10 minutes later brought it back. I knew right then what I would hear. He offered me the $310 ship to depot to further test it. Told him I really didn't want to do that.
I have no idea if it really is the Nvidia card and, honestly, I really don't care anymore. That thing served me and my family well for 4 years. I just felt like spending $300+ to have it checked out, with the potential to spend upwards of $800+ for logic board - or have the Nvidia card replaced free - was just like going in circles. I get it replaced, fine, but obviously from reading many a post, the things still fail.
I think Apple's stance with the replacement thing is BS. I would like to see some stats on the number of logic boards needing replacing in their other lines because it seems to me the 8600m GT is abnormally high. Part of me would think Apple should just replace the card/logic board but that's not in the lawsuit nor is expecting to do that really.
I just put in an order for a refurbished 13" MBP. I was cruising around on one in the store and really liked the feel of it, the unibody construction is really solid (my 15" has a bunch of dents, the hinge was creaky, the battery sucked). So, I guess I'm over my initial anger (which was pretty bad at first) and taking it as a time to move on. RIP my MBP 15".
Wife was using it to read work email. Put it to sleep like we always do, I went to open it 2 hours later and black screen with sleep light fully on. Held down the power button to reboot and I could hear it boot but no display - and no working keyboard. So, I couldn't do a PRAM reset, couldn't get into target mode, etc. I tried 6-7 times rebooting, taking out and replacing battery...everything I could think of. Nothing worked.
Took it in to Apple Store this afternoon. Guy brought out the Nvidia test drive (I mentioned it right off the bat that I was expecting this to be the problem). He tried three times, even using a backup Nvidia drive. Nothing. Since the keyboard wouldn't work, there was no way to get the drive going (sleep light stayed fully lit). Took it to the back of the store - I'm still curious what they actually test back there - and roughly 10 minutes later brought it back. I knew right then what I would hear. He offered me the $310 ship to depot to further test it. Told him I really didn't want to do that.
I have no idea if it really is the Nvidia card and, honestly, I really don't care anymore. That thing served me and my family well for 4 years. I just felt like spending $300+ to have it checked out, with the potential to spend upwards of $800+ for logic board - or have the Nvidia card replaced free - was just like going in circles. I get it replaced, fine, but obviously from reading many a post, the things still fail.
I think Apple's stance with the replacement thing is BS. I would like to see some stats on the number of logic boards needing replacing in their other lines because it seems to me the 8600m GT is abnormally high. Part of me would think Apple should just replace the card/logic board but that's not in the lawsuit nor is expecting to do that really.
I just put in an order for a refurbished 13" MBP. I was cruising around on one in the store and really liked the feel of it, the unibody construction is really solid (my 15" has a bunch of dents, the hinge was creaky, the battery sucked). So, I guess I'm over my initial anger (which was pretty bad at first) and taking it as a time to move on. RIP my MBP 15".
Had you ever had a replacement before?
I'd like to start tracking those who have had repairs and have it fail again...when was the repair done initially, etc.
It may well just be the power supply that failed on yours.
Maybe I should start another thread..but if not
TO ALL THOSE WHO HAVE HAD THEIR VIDEO CARDS FAIL:
When was the last time you had the logic board replaced?
I'd like to start tracking those who have had repairs and have it fail again...when was the repair done initially, etc.
It may well just be the power supply that failed on yours.
Maybe I should start another thread..but if not
TO ALL THOSE WHO HAVE HAD THEIR VIDEO CARDS FAIL:
When was the last time you had the logic board replaced?
I had the logic board replaced last September and since then my right fan went out (replaced) and now my Firewire 400, Superdrive, and battery has shot craps (was doing fine until recently). I suppose they'll replace my logic board again but damn.
The logic board in my 15" MBP was replaced last week. No cost to me as it fell under the nvidia 8600m GT overheating issue.
My MBP would boot up and run for a couple minutes before the display would distort and/or freeze. However, I could still access the machine via ssh or screen sharing. I also had hundreds of NVChannel timeouts in the kernel log. And a few kernel panics due to the hardware not responding to the driver.
While a new laptop would have been nice. I am extremely happy Apple repaired this one free of charge. My local Apple store even had the parts in stock. So it was ready for pickup the next days.
I have had mine replaced once, after around 18 months of use since new. I am now around 20 months into use on the second chip and am out of Apple Care but still within the 4 year period. So far nothing to note on the second chip, although it is still early days. Ideally I like to keep my notebooks for 5 years, but time will tell with this one.
This was my first MBP and I have had two superdrive failures, one battery and one GPU replaced, all on Applecare. For me having that insurance was definitely worth it. Usually warranty schemes are a complete rip-off, but laptops have unusually high failure rates, (higher than 25% and have high repair costs), so notebooks might be one of the few cases where it is actually worth purchasing insurance. Usually I would never bother.
Just like to let you know that I had a HP laptop with a 8600 card in it , and it died in 9 months, and HP refused to fix it. Though HP was a complete waste of time, I wouldn't worry in your situation, as the reputation of Apple and their service is a lot better than HP by miles.
Since then, I'm waiting for the B2S Promotion to start, and It's a Macbook Pro for me this time round.
Dave.
Since then, I'm waiting for the B2S Promotion to start, and It's a Macbook Pro for me this time round.
Dave.
Thanks for letting us know this. It is unfortunate that even after only 9 months HP wouldn't replace it for you. Which country are you in? Most countries have consumer electronic laws that force companies to replace faulty goods within a certain time frame. (For example, in the EU it is 2 years).