who the hell gets "scared"?
For someone living in a country where Apple doesn't replace stuff just like that. If I were to say, have a few marks on my screen, the guys at the Apple Reseller here (yeah, no Apple Stores) would just try to blame the whole thing on me. Yeah, thanks for pointing out I could put a cloth between the screen and the case. As if I didn't read that already from so many posts. But since its a little cumbersome, I just wanted to check if its coz people just put their Airs with other stuff or does it occur even when you put it in a sleeve.
Assuming someone should react to a problem like you do is just plain ignorant.